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Pro-vigil

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little ...

Pro-Vigil Inc

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little ...

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Pro Vigil information

See salary details

$36.5K

$40.5K

$42K

How much do pro vigil jobs pay per year?

As of Aug 29, 2026, the average yearly pay for pro vigil in the United States is $40,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $41,000.00 per year, depending on experience, location, and employer.

What is a Pro Vigil?

A Pro Vigil typically refers to a professional who provides remote video surveillance and security monitoring services. Their main responsibilities include monitoring live camera feeds, detecting suspicious activities, and alerting law enforcement or property owners in case of potential security breaches. They may work for security firms or specialized companies that offer 24/7 video surveillance solutions for businesses and properties. Pro Vigils are trained to quickly assess situations, make informed decisions, and ensure client safety. Their work helps deter crime and provides peace of mind to clients seeking reliable security monitoring.

What are the key skills and qualifications needed to thrive as a security surveillance operator at Pro Vigil?

To thrive as a Security Surveillance Operator at Pro-Vigil, you need strong attention to detail, situational awareness, and the ability to quickly assess security threats, often supported by a high school diploma or equivalent. Familiarity with video monitoring software, CCTV systems, and incident reporting platforms is typically required. Excellent communication, critical thinking, and the ability to remain calm under pressure are crucial soft skills. These abilities are vital to ensure prompt detection, accurate response to incidents, and effective coordination with law enforcement or clients to maintain site security.

How does a security professional at Pro Vigil typically collaborate with clients and internal teams?

At Pro Vigil, security professionals work closely with both clients and internal technical teams to design, implement, and maintain effective remote surveillance systems. They regularly communicate with clients to assess security needs, provide updates on incidents, and offer recommendations for improvements. Internally, they coordinate with monitoring operators, technical support, and installation teams to ensure seamless service delivery. This collaborative approach helps address unique client challenges and ensures that surveillance solutions are both proactive and responsive to evolving security risks.

What is the difference between Pro Vigil vs Security Guard?

AspectPro VigilSecurity Guard
CertificationsRequired (e.g., security licenses, training)Often required, similar certifications
Work EnvironmentCommercial, residential, event securityCommercial, residential, retail, event security
Employer & Industry UsageSecurity companies, private clientsSecurity companies, private clients
Job FocusMonitoring, patrolling, reportingMonitoring, patrolling, reporting

Pro Vigil and Security Guard roles share similar responsibilities, certifications, and work environments. The main difference lies in branding or specific company terminology, but both serve to protect property and people through surveillance, patrols, and incident reporting.

Is Pro Vigil a good company to work for?

Pro Vigil is a security services provider that employs security officers and related staff. The company's work environment, pay, and benefits can vary based on location and position, so researching specific reviews and talking to current employees can provide more insight into its suitability as an employer.
More about Pro Vigil jobs

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Cities with the most Pro Vigil job openings:

What states have the most Pro Vigil jobs?

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What job categories do people searching Pro Vigil jobs look for?

The top searched job categories for Pro Vigil jobs are:

Pro Vigil jobs near you
Infographic showing various Pro Vigil job openings in the United States as of August 2026, with employment types broken down into 10% As Needed, 40% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,550 per year, or $19.5 per hour.

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX • On-site

Pro-vigil
501 - 1,000 employees
Learn more about Pro-vigilexternal

$15/hr

Full-time

Re-posted 22 days ago

Job description

 

Customer Success Associate 


Company Overview: Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That’s faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It’s not just our surveillance that’s fast, our US based customer support team is available 24/7 to assist our customers.

Job Overview: The Customer Success Associate will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone, email, or tickets, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers.  

Work Schedule: M-F 8a-5p and or 9a-6p

Pay Rate: $15.00 per hour

Main Responsibilities:

  • Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues

  • Assist customers via inbound calls, emails, and tickets

  • Perform follow-up outbound calls when first call resolution was not attained

  • Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner. 

  • Develop deep knowledge of Pro-Vigil systems and technology

  • Responsibilities may include Knowledge Center and Standard Operating Procedures documentation 

  • Document all customer interactions and other information as required

  • Other duties as assigned.


Job Requirements/Preferences:

  • HS Diploma/GED required

  • 1 year of customer service/support experience preferred

  • Previous call center, customer service or support or banking or retail experience preferred 

  • Basic computer skills 

  • Great communication and interpersonal skills

  • Great customer service skills such as de-escalating customers and proper email response etiquette preferred

  • Ability to multitask and be detailed oriented

  • Exhibits the ability to prioritize tasks and complete them

  • Stable work history

  • Ability to successfully pass background check and drug screen is required


Pro-Vigil, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  All applicants will be considered solely on the basis of their qualifications.


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