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Priority Dispatch Jobs in Minnesota (NOW HIRING)

Tiger Plumbing Heating & Air

Be Seen First

CSR/Dispatcher

Eden Prairie, MN · On-site

$18 - $25/hr

The Service Dispatcher plays a crucial role in maintaining a smooth operation of the workday, ensuring customer experience is a top priority. We offer a relaxed, casual work environment with ample ...

Hero Home Services

Dispatcher

Bloomington, MN · On-site

$22 - $24/hr

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to ... E. core values as a top priority. We are a high energy team that is growing fast. We set goals ...

Hero Home Services

Dispatcher

Bloomington, MN · On-site

$24/hr

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to ... E. core values as a top priority. We are a high energy team that is growing fast. We set goals ...

Hero Home Services

Dispatcher

Bloomington, MN · On-site

$22 - $24/hr

A Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to ... E. core values as a top priority. We are a high energy team that is growing fast. We set goals ...

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Priority Dispatch information

What are the key skills and qualifications needed to thrive as a Priority Dispatch professional, and why are they important?

To thrive as a Priority Dispatch professional, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some employers preferring additional emergency dispatcher certification. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and emergency protocols is typically required. Exceptional communication, calmness under pressure, and attention to detail are vital soft skills for success in this role. These skills and qualifications are crucial for ensuring accurate, timely emergency response and maintaining public safety in high-stress situations.

What is Priority Dispatch?

Priority Dispatch refers to a specialized system or role in emergency communications centers that prioritizes and coordinates the dispatching of emergency services such as police, fire, and medical responders. The goal is to ensure that the most urgent calls receive immediate attention and the appropriate resources are sent to the scene as quickly as possible. This job involves using standardized protocols and software to assess the severity of incoming calls, provide pre-arrival instructions to callers, and manage resources efficiently. Priority Dispatchers play a crucial role in public safety by helping to save lives and property during emergencies.

What is the difference between Priority Dispatch vs Emergency Dispatcher?

AspectPriority DispatchEmergency Dispatcher
CertificationsOften requires Emergency Medical Dispatch (EMD) certificationTypically requires EMD certification and sometimes additional certifications
Work EnvironmentPrimarily in emergency call centers, dispatching for EMS, fire, or policeIn emergency call centers, handling various emergency calls including police, fire, and medical
Industry UsageUsed mainly in emergency medical services and public safetyUsed across police, fire, EMS, and other emergency services

Priority Dispatch and Emergency Dispatcher roles both involve handling emergency calls, but Priority Dispatch often refers to specific protocols used in EMS dispatching, emphasizing prioritized response. Emergency Dispatch is a broader term covering all emergency call handling across various services. While they share certifications and work environments, Priority Dispatch focuses on protocol-driven response systems within emergency medical services.

How does a Priority Dispatch professional typically collaborate with emergency response teams?

Priority Dispatch professionals work closely with emergency response teams by accurately gathering critical information from callers and relaying it to the appropriate responders in real-time. They use specialized protocols and software to prioritize calls and ensure that the right resources are dispatched quickly and efficiently. Communication is ongoing, as dispatchers provide updates to field personnel and may coordinate among police, fire, and medical units depending on the situation. This teamwork is vital for ensuring public safety and delivering prompt assistance during emergencies.
What are popular job titles related to Priority Dispatch jobs in Minnesota? For Priority Dispatch jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Priority Dispatch jobs in Minnesota look for? The top searched job categories for Priority Dispatch jobs in Minnesota are:
Priority Dispatch jobs near you
Infographic showing various Priority Dispatch job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Dispatch Specialist I

Securitas Technology

Minnetonka, MN • On-site

$17.25 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

15th of 116 rated security

Job description

Service Dispatch Specialist I (Service Call Intake)
Job Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

 

Service Call Intake’s is responsible for processing inbound phone calls from all service lines. Phone calls consist of reviewing alarm history, placing systems in/out of test, process/update service tickets, routing calls to different departments and/or operators, process emails, and dispatching afterhours emergency service tickets. This position regularly interacts with customers and internal representatives.


The Service Call Intake Specialist Schedule may vary based on Operational Needed

Current Available Times:

6:00am-2:30pm CST with Tuesday and Wednesday off

6:00am-2:30pm CST with Thursday and Friday off

8:00am-4:30pm CST with Saturday and Sunday off

8:00am-4:30pm CST with Saturday and Sunday off

1:30pm-10:00pm CST with Saturday and Sunday off

Duties and Responsibilities will vary based on your Tiers and or schedule shift:

• Adhere to established sequences, policies, and procedures.

• Interact with customers and internal reps in a positive, professional, and efficient manner.

• Prioritize customers over lower priority tasks.

• Process inbound phone calls to continuously meet department goals.

• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.

• Update service tickets as necessary with notes documented in the ticket.

• Find and research a customer’s service and or alarm history.

• Ensure important commitments are fulfilled and deadlines are met.

• Express commitments to satisfactorily resolve and/or escalate customer issues.

• Process emails in the Service shared inboxes

• Dispatch after-hours emergency service tickets to on call tech.

• Complete miscellaneous tasks assigned by Service leadership.


Required Qualifications:

• Excellent attendance record.

• Excellent written and verbal communication skills, including strong telephone skills.

• Strong computer keyboarding skills; the ability to type while speaking on the telephone.

• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Securitas offers comprehensive benefits including:

  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!

What Securitas Technology employees say

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