As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills - you'll present operational realities and ...
As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills - you'll present operational realities and ...
Operations Manager
Tampa, FL · On-site
As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills you'll present operational realities and ...
Quick apply
Operations Manager
Tampa, FL · On-site
As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills you'll present operational realities and ...
Operations Manager
Tampa, FL · On-site
As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills - you'll present operational realities and ...
Operations Manager
Tampa, FL · On-site
As an Operations Manager you'll own delivery for assigned campaigns, translating client ... Excellent stakeholder and client communication skills - you'll present operational realities and ...
Prepare and present operational and performance reports to clients and internal leadership ... People Management & Labor Understanding * Lead, mentor, and develop Supervisors, Project Leads ...
Prepare and present operational and performance reports to clients and internal leadership ... People Management & Labor Understanding * Lead, mentor, and develop Supervisors, Project Leads ...
Prepare and present operational and performance reports to clients and internal leadership ... People Management & Labor Understanding * Lead, mentor, and develop Supervisors, Project Leads ...
Prepare and present operational and performance reports to clients and internal leadership ... People Management & Labor Understanding * Lead, mentor, and develop Supervisors, Project Leads ...
Operations Manager
Orlando, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Operations Manager
Orlando, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Operations Manager
Tampa, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Quick apply
Operations Manager
Tampa, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Operations Manager
Tampa, FL · On-site
$52K - $55K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Quick apply
Operations Manager
Tampa, FL · On-site
$52K - $55K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Operations Manager
Miami, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
Quick apply
Operations Manager
Miami, FL · On-site
$52K - $60K/yr
The Security Operations Manager will oversee and manage the company's security operations. This ... present detailed reports on security incidents, trends, and performance metrics. - Stay updated ...
OPERATIONS MANAGER
Miami, FL · On-site
As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer ... Generate and present detailed performance reports using advanced Excel * Make real-time decisions ...
OPERATIONS MANAGER
Miami, FL · On-site
As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer ... Generate and present detailed performance reports using advanced Excel * Make real-time decisions ...
As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer ... Generate and present detailed performance reports using advanced Excel * Make real-time decisions ...
As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer ... Generate and present detailed performance reports using advanced Excel * Make real-time decisions ...
Operations Manager
Lutz, FL · On-site
$71K - $75K/yr
The Operations Manager supports value-based operational strategies and operational projects across ... present information, and tailor messaging to different audiences. * Strong interpersonal and ...
Operations Manager
Lutz, FL · On-site
$71K - $75K/yr
The Operations Manager supports value-based operational strategies and operational projects across ... present information, and tailor messaging to different audiences. * Strong interpersonal and ...
Operations Manager
$71K - $75K/yr
The Operations Manager supports value-based operational strategies and operational projects across ... present information, and tailor messaging to different audiences. * Strong interpersonal and ...
New
Operations Manager
$71K - $75K/yr
The Operations Manager supports value-based operational strategies and operational projects across ... present information, and tailor messaging to different audiences. * Strong interpersonal and ...
New
Operations Manager
Bradenton, FL · On-site
Ameresco's Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Operations Manager
Bradenton, FL · On-site
Ameresco's Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Operations Manager
Bradenton, FL · On-site
Ameresco's Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Operations Manager
Bradenton, FL · On-site
Ameresco's Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Ameresco\'s Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Ameresco\'s Smart Building Solutions is looking for an Operations Manager to work out of our office ... Excellent verbal and written communication skills, with the ability to present to stakeholders at ...
Operations Manager
Clearwater, FL · On-site
Job Summary The Operations Manager, Rooms Division will assists in managing the execution of all ... Ability to effectively present information to associates, management, guests, members, marina ...
Operations Manager
Clearwater, FL · On-site
Job Summary The Operations Manager, Rooms Division will assists in managing the execution of all ... Ability to effectively present information to associates, management, guests, members, marina ...
Security Operations Manager
Boca Raton, FL · On-site
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
Quick apply
Security Operations Manager
Boca Raton, FL · On-site
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
Security Operations Manager
Boca Raton, FL · On-site
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
Security Operations Manager
Boca Raton, FL · On-site
This includes managing field teams, enforcing policies and procedures, coordinating technology and ... Prepare and present detailed reports on incidents, staffing, performance metrics, and operational ...
Present Operations Manager information
What are some of the main challenges a present operations manager faces when coordinating cross-functional teams?
A Present Operations Manager often encounters challenges in aligning the objectives and workflows of different departments, such as logistics, procurement, and customer service. Balancing priorities and ensuring that everyone is working towards shared goals requires strong communication, adaptability, and conflict resolution skills. Additionally, managing real-time operations and responding to unexpected disruptions—like supply chain delays or changes in client requirements—demands quick decision-making and effective problem-solving. Regular collaboration with team leads and clear process documentation help address these challenges and keep operations running smoothly.
How much should a present operations manager be paid?
The salary for an operations manager varies based on experience, industry, and location, but typically ranges from $60,000 to $120,000 annually. Factors such as company size, responsibilities, and required skills like leadership and process optimization influence compensation levels.
What is a present operations manager?
Present Operations Managers are professionals responsible for overseeing and optimizing the day-to-day activities of a business or organization to ensure efficient and effective operations. They coordinate between departments, manage resources, implement policies, and strive for continuous process improvements. Their goal is to enhance productivity while maintaining quality standards and supporting the organization's strategic objectives.
Is a Present Operations Manager a high paying job?
Present Operations Managers typically earn salaries that are above average for managerial roles, with pay varying based on industry, location, and experience. They often receive additional benefits such as bonuses and performance incentives, reflecting the responsibility level of the position.
What's the average pay for a present operations manager?
The average salary for an operations manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. In some regions, experienced managers with certifications or specialized skills can earn higher compensation, often including bonuses and benefits.
What are the key skills and qualifications needed to thrive as a present operations manager?
To thrive as an Operations Manager, you need strong organizational, analytical, and leadership skills, typically supported by a degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) software, project management tools, and Lean or Six Sigma certifications is often required. Excellent communication, problem-solving, and team-building abilities help you effectively manage staff and adapt to operational challenges. These skills and qualities are vital for optimizing processes, driving efficiency, and achieving organizational goals.
What are popular job titles related to Present Operations Manager jobs in Florida?
For Present Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Present Operations Manager jobs in Florida look for?
The top searched job categories for Present Operations Manager jobs in Florida are:
What cities in Florida are hiring for Present Operations Manager jobs?
Cities in Florida with the most Present Operations Manager job openings:
Job description
About this role
At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects clients with flexible, high-quality US-based contact center talent on a platform that is designed to scale their workforce in just a few clicks. As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in the right seats, training resources enable quality, and operational signals are turned into timely, tactical decisions that protect SLA performance and margin.
What you'll own- End-to-end campaign delivery: own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts.
- Agent matching & success: move agent 1099s through ShyftOff's pipeline and place the highest-quality agents on campaigns - balancing speed, fit, and quality to meet campaign demand.
- WFM partnership: work closely with the Director of WFM to ensure shifts are picked up and intraday actions are taken so occupancy and adherence targets are achieved. You will own client-provided forecasting data to deliver perfect staffing.
- Training & enablement oversight: ensure training materials and support resources (both ShyftOff and client-provided) are current, high-quality, and evolving. Keep client training up to date to satisfy agent performance requirements and maintains quality standards.
- Quality & performance: own QA program inputs and outcomes - ensure QA frameworks, scorecards, and feedback loops are producing the quality required to meet client expectations.
- Data-driven deployment: use data to interpret staffing accuracy, SLA compliance, occupancy, and other operational metrics - deploy and reallocate agent talent and resources to meet targets.
- Platform partnership: partner with Product & Engineering to maintain platform efficiency and provide input for enhancements to WFM tools, QA platforms, knowledge management, and AI automation to improve productivity and reduce cost-to-serve.
- Client partnership: run operational business reviews and proactively communicate delivery status, opportunities, and remediation plans to client stakeholders.
Typical client KPIs you'll manage toward include: AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance.
What success looks like in the first 3 months:- Staffing accuracy and agent pool health strong enough to meet client staffing targets.
- SLA compliance at or above client targets.
- Clear evidence that training and support resources produce consistent quality outcomes.
- Measurable improvements in CSAT/FCR or other client KPIs through improved talent placement and QA alignment.
- Playbooks and processes that make deployments repeatable and reduce time-to-stability for new campaigns.
- 5+ years in contact center / BPO operations, with direct ownership of contact center service delivery and/or client outcomes.
- 3+ years managing and collaborating across teams that include team leads, QA analysts, WFM teams, and agents with measurable performance outcomes.
- Deep familiarity with contact center KPIs (AHT, ASA, FCR, CSAT, NPS, occupancy, shrinkage, SLA compliance, etc).
- Hands-on experience working with WFM teams and WFM tools.
- Strong ability to critically review and improve client-provided training and support materials.
- Strong operational instincts and the ability to turn data into tactical decisions about where to deploy agent talent.
- Excellent stakeholder and client communication skills - you'll present operational realities and remediation plans to clients.
- Advanced Excel skills (pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus.
- Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks.
- Experience with QA frameworks, accreditation programs, or training program design.
- Experience with AI/automation or knowledge management platforms.
About ShyftOff
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
1 - 10 Employees
Headquarters location
Tampa, FL, US
Year founded
2020