Salary: $22.87 - $33.48 Hourly
Location : 501 West Meadow Street, Leesburg, FL
Job Type: Full Time
Department: Finance
Division: Customer Service
Opening Date: 07/22/2026
FLSA: Non-Exempt
Bargaining Unit: N/A
Nature of Work
The purpose of this class is to provide specialized and responsible clerical work in the application of utility billing procedures. The work detail varies and specific routines must be learned on the job. The employee is expected to perform duties similar to one or more of the following: Reconcile exception reporting, calculate and process adjustments, process cancel/rebills in billing system, process off cycle billing, finals and submit nightly billing. The employee is required to exercise independent judgment often. Work is performed under minimal supervision.
Essential Job Functions
- Exhibits exceptional knowledge of all rate structures for all services offered;
- Explains departmental and/or City policies and procedures, applicable rules and regulations to the public via personal contact, telephone conversation or written correspondence;
- Understands rates or fees, generates work orders and maintains accurate records and files;
- Oversees Utility Billing Specialist I in reviewing of exception and calculation reports for accuracy;
- The employee collects data, forms, and other information to support combined utility services account and/or collection processes.
- Enters other billing information into computer systems such as rereads, missed reads, or other information;
- Assists customers with questions or problems; generates work orders and provides other customer support or services. Communications with customers may be in person, email, postal mail, and/or telephone.
- Identifies and addresses commercial and residential customer service problems;
- Enters information into computer systems and generates payment and/or billing or reminder documents.
- Balance or reconcile transactions and accounts; process balance transfers or credits.
- Assists other staff or departments with billing and coordinates other accounting transactions between other departments within the City
- Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.
- Attends staff meetings to exchange information; attends in-service training and technical or professional classes to improve skills.
- Provides assistance and customer service training to co-workers; may fill in for supervisors as assigned.
Minimum Requirements
- Requires a high school diploma or GED. Two (2) years of experience in public or business administration, two (2) years local government administrative experience, four years of clerical and office experience or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities. Requires one years of Utility Billing experience. Demonstrated experience with word-processing applications (i.e.: Microsoft Word®™©), spreadsheets (i.e. Microsoft Excel®™©). Experience with HTE NaviLine and/or a multi-departmental finance and accounting system is required. May require occasionally working outside regular business hours.
- Notary Public may be required.
- Must possess a valid Florida driver's license and satisfactory driving record as a condition of initial and continued employment.
- Special skills or equipment certification may be required.
Health Insurance: Health Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is BCBS of Florida.
Dental Insurance: Dental Insurance is effective after 90 days of employment. Employees may elect a PPO or HMO plan. Provider is Mutual of Omaha.
Vision Insurance: Vision Insurance is effective after 90 days of employment. Provider is Mutual of Omaha.
Employee Wellness Center: Free to employees, dependents, and retirees who are enrolled in the City's health insurance. The EWC provides free onsite Health Risk Assessments, doctor appointments, basic lab work, and some generic prescriptions.
Retirement: A (401A) non-contributory defined contribution pension is provided for general employees. The City contributes 5%.Certified Police employees join the Chapter 185 Plan which requires employees contribute a predetermined percent into the plan. Certified Fire employees participate in a plan which exceeds the requirements of Chapter 175 and which requires employees contribute a predetermined percent into the plan.
All employees may elect to tax defer an amount allowed by the IRS to a 457 deferred compensation account
Life Insurance: $50,000.00 policy - 50% at age 70 for general employees, police and fire - 100% premium paid.
Bereavement Leave: 24 hours of leave with pay.
Holidays: 11 paid holidays.
PTO Sell Back program: Employees are eligible to sell PTO time back to the City, a maximum of 2 times per fiscal year for a total of 160 hours. Employees can only sell back as much PTO time as they have actually used in the previous 12 months. Employees covered by a CBA may sell time a maximum established by their written bargaining agreement.
Computer Purchase: The City will finance the employee's purchase of an approved computer system up to $1,000.00. Total of loan divided by 39 payroll deductions.
Fitness Programs: The City will pay 50% payment of the monthly fee for the employee and spouse for one fitness center each. Participating centers are: Not the Norm Crossfit, Planet Fitness, Anytime Fitness, and Infinity Fitness.
Safety Shoes: The City will pay up to $150.00 per year for the cost of one pair of approved safety shoes/boots for those positions requiring safety shoes/boots.
01
Do you possess a State of Florida Driver's License?
02
Do you possess a High School Diploma or equivalency certificate?
03
How many years of clerical and office experience do you have?
04
How many years of utility billing experience do you have?
05
Do you have experience working with HTE Naviline or a multi-departmental finance/accounting system? If yes, which system?
Required Question