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Postal Assistant Jobs in Wisconsin (NOW HIRING)

Hy-Vee, Inc.

Customer Service

Madison, WI · On-site

$16 - $22/hr

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ... Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered ...

FERGUSON

Receptionist

Milwaukee, WI · On-site

$15.50 - $20.50/hr

Coordinate directly with carriers and the postal service as needed. * Assist in the coordination of the hiring process and first day experience for new associates. * Assist in the coordination of ...

New

KleenMark

Mail Courier - Oshkosh, WI- 24850

Oshkosh, WI · On-site

$20/hr

Communicate professionally with employees, customers, vendors, postal personnel, and other contacts ... Report vehicle maintenance needs, accidents, delays, or other issues promptly. * Assist with ...

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Postal Assistant information

What are the key skills and qualifications needed to thrive as a postal assistant, and why are they important?

To thrive as a Postal Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with postal sorting systems, computer-based tracking tools, and point-of-sale software is typically required. Excellent customer service, time management, and teamwork are important soft skills for this role. These abilities ensure efficient mail processing, accurate record-keeping, and positive customer experiences in a fast-paced environment.

What is the difference between Postal Assistant vs Mail Carrier?

AspectPostal AssistantMail Carrier
Required CredentialsHigh school diploma or equivalent; basic postal trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentPost office facilities, sorting centersOn the road, delivering mail and packages
Employer & Industry UsageUnited States Postal Service, other postal agenciesUnited States Postal Service, other postal agencies
Common Search & ComparisonYesYes

Both Postal Assistants and Mail Carriers work within postal services, often with overlapping duties. Postal Assistants typically handle sorting, customer service, and clerical tasks inside post offices, while Mail Carriers focus on delivering mail and packages directly to customers' homes. Understanding these roles helps job seekers identify the right position based on work environment and responsibilities.

What's the easiest postal assistant job to get?

The easiest postal assistant job to get typically involves entry-level positions that require minimal prior experience and education, such as casual or seasonal roles. These positions often have less competitive application processes and may not require specialized certifications, making them more accessible for new job seekers.

What are some typical challenges faced by postal assistants, and how can they be managed effectively?

Postal Assistants often encounter challenges such as handling a high volume of mail during peak periods, maintaining accuracy in sorting and processing, and providing excellent customer service under time constraints. Effective time management, attention to detail, and strong organizational skills are essential for managing these demands. Many postal facilities offer training and support from experienced colleagues, which helps new hires quickly adapt and develop strategies for efficiency and stress management.

What is a postal assistant?

Postal Assistants are employees who work in post offices and are responsible for a variety of tasks related to mail handling and customer service. Their duties include sorting and delivering mail, selling postal products like stamps and money orders, managing records, and assisting customers with queries and transactions. They play a vital role in ensuring the smooth operation of postal services and maintaining accurate records for all postal activities. Postal Assistants often work at the front counter, providing direct service to customers and helping with administrative tasks as needed.

How much does a postal assistant make?

A postal assistant typically earns an average annual salary of around $35,000 to $45,000, depending on experience, location, and union agreements. They often work in a postal facility, handling sorting, customer service, and delivery support, with opportunities for overtime and advancement.
What are the most commonly searched types of Postal jobs in Wisconsin? The most popular types of Postal jobs in Wisconsin are:
Postal Assistant jobs near you

Customer Service

Hy-Vee, Inc.

Madison, WI • On-site

$16 - $22/hr

Part-time

Re-posted 8 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,658 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Customer Service
Department: Grocery
FLSA: Non-Exempt
General Function
Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home
Positions that Report to you: None
Primary Duties and Responsibilities
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading
      or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
  • Processes Western Union orders.
  • Processes Western Union orders.
  • Sells money orders, cashes payroll, personal, ADC, and social security checks.
  • Sells hunting and fishing licenses.
  • Breaks down and puts money in utility drawers.
  • Signs on postal department, breaks down, and turns off postal register.
  • Processes paid outs.
  • Sends faxes for customers.
  • Counts the days' coupons.
  • Processes refunds for customers and department approved refunds.
  • Answers the telephone for the store using appropriate telephone techniques.
  • Utilizes the intercom system for paging, etc. using appropriate procedures.
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities
  • Signs on and off lottery machines.
  • Assists customers with dry cleaning where applicable.
  • Assists customers at the registers where necessary.
  • Sells and redeems lottery tickets.
  • Processes bottle refunds.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience
High school or equivalent experience and over six months up to one year of similar or related work experience.
Physical Requirements
  • Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
  • Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions
This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job
Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts
Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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Benefits

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Get the full story on Breakroom

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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