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Overview

rhi is recruiting for an experienced Digital Delivery Specialist to join our clients team on a contract basis.

The Digital Delivery Specialist will support digital retail initiatives within our client’s Mobility & Convenience Americas (M&C Americas). Working closely with Operations, Technology, Product, Support and Field teams, the role helps translate business needs into technology requirements, validates solutions through testing and deployment activities, and ensures store technology solutions deliver the intended business outcomes.Location: Louisville, KY or Chicago, ILTravel: up to 20%

Responsibilities

Key Responsibilities:

• Act as the primary bridge between Operations and Technology, ensuring store operations requirements are clearly understood, prioritized and translated into effective technology solutions.
• Partner with business stakeholders to gather, analyze and prioritize requirements across store operations, POS, loyalty, payments, pricing, inventory, reporting and back-office processes.
• Conduct functional analysis across GK, PDI, verifone and related platforms, assessing business impacts, integration dependencies and downstream process implications.
• Define and document business and functional requirements, working closely with Product, Technology and vendor teams to support solution design and delivery.
• Support end-to-end business process design and improvement, ensuring solutions align with store operational needs and customer experience objectives.
• Own business validation activities for technology releases, including test scenario creation, test execution, defect management and business readiness assessments.
• Execute and coordinate end-to-end testing across critical store journeys, including transactions, loyalty, fuel operations, pricing, promotions, reporting and daily financial reconciliation

Qualifications

About you:

• 8+ years' experience in business analysis, retail technology, POS, store operations, digital transformation, or downstream retail programs.
• Strong understanding of business requirements management, functional analysis, process design, testing, deployment readiness and operational change management.
• Experience working across Operations, Technology, Product, Support, Field Teams and external technology vendors to deliver business outcomes.
• Experience with POS, loyalty, payments, retail operations, back-office systems or enterprise platforms is preferred; ability to quickly learn new business processes and technology landscapes is essential.

• Business process expertise: can understand end-to-end store operations, identify business pain points, and translate operational needs into clear functional requirements and technology solutions.
• Functional analysis: able to assess impacts across POS, loyalty, payments, pricing, back-office and integrated systems, while identifying dependencies, risks and downstream impacts.
• Testing & validation: comfortable planning and executing UAT, regression, end-to-end and operational testing, with a focus on business outcomes and production readiness.
• Deployment support: can coordinate across Operations, Technology, QA, Support and Field teams to ensure stores are ready for deployment, cutover and stabilization activities.
• Comfort with ambiguity: can bring structure to evolving requirements, connect business and technology stakeholders, and proactively escalation risks, gaps or unclear ownership.

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

At this time, we will only consider applications with valid working rights for the specified country.