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Pos Technical Support Specialist Jobs (NOW HIRING)

ARMS

Technical Support Specialist

Mobile, AL · On-site

Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

... Technical Support Specialist to serve as the on-site technology lead for a long-standing K-12 ... Provide day-to-day support for POS systems, manager computers, tablets, Chromebooks, handheld ...

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Pos Technical Support Specialist information

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How much do pos technical support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for pos technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a POS Technical Support Specialist?

POS Technical Support Specialists are professionals who provide technical assistance and troubleshooting for Point of Sale (POS) systems used by retailers, restaurants, and other businesses. Their role includes diagnosing hardware and software issues, assisting with installations and updates, and ensuring that POS terminals and related peripherals function smoothly. They often interact with clients or end users to resolve problems quickly and minimize downtime, either remotely or onsite. These specialists may also provide training and guidance on using POS systems effectively.

What are the key skills and qualifications needed to thrive as a POS Technical Support Specialist?

To thrive as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting techniques, and typically a background in IT or computer science. Familiarity with POS software, hardware diagnostics tools, and ticketing systems like Zendesk or ServiceNow is often required. Strong problem-solving abilities, patience, and effective communication are essential soft skills for interacting with clients and resolving issues efficiently. These skills are crucial for minimizing system downtime, ensuring customer satisfaction, and maintaining smooth retail operations.

What are some common challenges faced by a POS Technical Support Specialist, and how can they be addressed?

POS Technical Support Specialists often encounter challenges such as troubleshooting software and hardware issues under time pressure, managing multiple support requests simultaneously, and communicating technical solutions to non-technical users. To address these, strong organizational skills, patience, and clear communication are essential. Building a solid understanding of POS systems and maintaining up-to-date knowledge about updates or new features also helps in providing efficient support and minimizing downtime for clients.

What cities are hiring for Pos Technical Support Specialist jobs?

Cities with the most Pos Technical Support Specialist job openings:

What states have the most Pos Technical Support Specialist jobs?

States with the most job openings for Pos Technical Support Specialist jobs include:

What are popular job titles related to Pos Technical Support Specialist jobs?

For Pos Technical Support Specialist jobs, the most frequently searched job titles are:

POS Technical Support Specialist

Remote

North American Bancard
See more jobs at North American Bancardexternal

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

POS Technical Support Specialist II
North Hospitality- Remote
**One evening shift and one weekend shift per week required**
Join our mission to build the largest suite of credit card processing and merchant services. It's one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Let's go North, together.
The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.
What you'll be doing:
  • Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
  • Fulfill incoming new or replacement hardware orders and configure hardware.
  • Route tickets and calls to the appropriate persons as needed.
  • Perform point-of-sale data entry tasks and hardware swaps.
  • Perform filing of electronic documents and ensure stored information is accurate and complete.
  • Assist team members in tracking all inventory, including RMAs.

What we need from you:
  • High school diploma or equivalent.
  • 3+ years experience in call center support of Oracle Simphony.
  • 2+ years experience in technical customer service.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong general knowledge of computers.
  • Familiarity with Microsoft Office and/or Google Suite.

Hourly Range: $20.00- $28.00
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
  • Medical, Dental, & Vision Coverage
  • Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.
Let's go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North, and our family of companies, visit our website: north.com

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