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Pos Support Manager Jobs in Missouri (NOW HIRING)

MBS

Support Services Analyst

Columbia, MO

$18.50/hr

Manage multiple support requests while meeting established service level agreements. * Escalate ... AS400, Point-of-Sale (POS) systems, PeopleSoft applications, websites, Microsoft Office ...

MBS

Support Services Analyst

Columbia, MO · On-site

$18.50/hr

Manage multiple support requests while meeting established service level agreements. * Escalate ... AS400, Point-of-Sale (POS) systems, PeopleSoft applications, websites, Microsoft Office ...

MBS

Support Services Analyst

Columbia, MO · On-site

$18.50/hr

Manage multiple support requests while meeting established service level agreements. * Escalate ... AS400, Point-of-Sale (POS) systems, PeopleSoft applications, websites, Microsoft Office ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

As a Customer Service Manager, you'll lead front-end operations, support team members, and help ... Monitor cash handling procedures and POS system accuracy * Schedule staff and assign daily tasks

AIO App Inc

Field Operations Manager

California, MO · On-site

$80 - $100/hr

Build and maintain support playbooks that enable the team to resolve common issues quickly and ... Restaurant industry, hospitality tech, or POS experience is a meaningful plus. Why Join AIO? Our ...

Pro Food Systems, Inc

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

As a Customer Service Manager, you'll lead front-end operations, support team members, and help ... Monitor cash handling procedures and POS system accuracy * Schedule staff and assign daily tasks

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

As a Customer Service Manager, you'll lead front-end operations, support team members, and help ... Monitor cash handling procedures and POS system accuracy * Schedule staff and assign daily tasks

Aio App, Inc.

Field Operations Manager

California, MO · On-site

$95 - $150/hr

Build and maintain support playbooks that enable the team to resolve common issues quickly and ... Restaurant industry, hospitality tech, or POS experience is a meaningful plus. Why Join AIO? Our ...

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Showing results 21-40

All JobsPos Support JobsPos Support Manager JobsPos Support Manager Jobs in Missouri

Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Missouri?

The most popular types of Pos Support jobs in Missouri are:

What are popular job titles related to Pos Support Manager jobs in Missouri?

For Pos Support Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Missouri look for?

The top searched job categories for Pos Support Manager jobs in Missouri are:

What cities in Missouri are hiring for Pos Support Manager jobs?

Cities in Missouri with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Technician, Level 1

The Guitar Center Company

Kansas City, MO • On-site

$46K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Guitar Center rating

6.0

Company rating: 6.0 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

375th of 734 rated retailers

Job description

About Guitar Center:
At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we're committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.
About The Role:
We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you'll serve as the first point of contact for IT-related issues across Guitar Center's nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you're passionate about solving problems, love working with people, and thrive in a fast-paced environment - we want to hear from you!
Responsibilities:
  • Respond to incoming IT support requests via phone, email, chat, and ticketing system
  • Troubleshoot Tier 1 technical issues related to hardware, software, and account access
  • Guide users through diagnostic and resolution steps for various systems, including POS
  • Track and document support activity in our incident management system
  • Maintain and manage employee system access and credentials
  • Coordinate hardware replacements and installations across store locations
  • Escalate complex issues to specialized IT teams when necessary
  • Contribute to documentation and knowledge base articles for team use
  • Stay up to date on internal systems, tools, and best practices through training and collaboration

To join our band, you'll need the following experience:
Qualifications & Experience:
  • High School Diploma or GED (required)
  • 2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
  • Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple priorities in a high-volume support environment
  • Strong problem-solving skills and attention to detail
  • Willingness to work evening/weekend hours as part of a rotating on-call schedule

Bonus Points If You Have:
  • A+ Certification or Microsoft-related credentials
  • Experience supporting POS systems or retail environments
  • Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)

Key Competencies:
  • Analytical Skills: Ability to interpret data and extract insights to improve business performance.
  • Collaboration: Proven ability to work cross-functionally and build productive relationships.
  • Customer Focus: Prioritizes the user experience in all support processes.
  • Interpersonal Communication: Communicates clearly, courteously, and effectively across diverse audiences.
  • Initiative: Proactively identifies and addresses problems; driven by continuous improvement.
  • Organizational Skills: Manages time and priorities effectively, with strong attention to detail.
  • Performance Management: Committed to ongoing skill development and goal achievement.
  • Technology Skills: Competent in navigating relevant systems and tools to meet business needs.

Pay Rate: $46,000 - $57,783/yr. dependent on background and experience.
Schedule - 11am-8pm (either Wed.-Sun or Saturday - Wednesday) Must include both Saturday and Sunday and 3 other days during the week.
Disclaimer:
While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
Why Guitar Center Company? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Why join us?
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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