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Pos Support Manager Jobs in Massachusetts (NOW HIRING)

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

Inficare Technologies

POS Engineer

Boston, MA · On-site

$134K - $177K/yr

This is not a people-manager role and not day-to-day POS support . The focus is architecture, tradeoffs, and future-proofing -especially extending hardware life, reducing OS risk, and ensuring ...

Oruka Therapeutics

Administrative Assistant

Waltham, MA · On-site

$35 - $50/hr

Facilitate contract requests, contract amendments and the setup and management of POs in support of the R&D organization * Track and report spend over time across key vendor POs * Support cross ...

Oruka Therapeutics

Administrative Assistant

Waltham, MA · On-site

$35 - $50/hr

Facilitate contract requests, contract amendments and the setup and management of POs in support of the R&D organization * Track and report spend over time across key vendor POs * Support cross ...

Oruka Therapeutics

Administrative Assistant

Waltham, MA · On-site

$35 - $50/hr

Facilitate contract requests, contract amendments and the setup and management of POs in support of the R&D organization * Track and report spend over time across key vendor POs * Support cross ...

OvationCXM

Restaurant Support Technician

Boston, MA · On-site

$50 - $75/hr

The OvationCXM Platform ("CXMEngine") includes pre-built CRM connectors, customer journey ... NICE TO HAVE • Prior experience supporting restaurant POS systems such as Toast, Square for ...

FOODMatch

Sales Representative - FoodService

Boston, MA · On-site

Support Manager's day-to-day sales activities and grow overall business in assigned marketing area ... Coordinate food show samples and POS needs * Support the set up and execution of shows as needed ...

Rag & Bone

Sales Support (Part-Time) - Boston Newbury

Boston, MA · On-site

$18.75 - $24.75/hr

Partner with the Operations Supervisor and Store Management to ensure positive brand representation ... Have proper understanding of BOH/FOH IT systems, including POS transaction * Meet store and metric ...

Karma

Lead Host

Wellesley, MA · On-site

$25/hr

This role involves managing reservations, coordinating seating, training hosts, and supporting ... Proficiency with reservation and POS systems (e.g., OpenTable, Resy). * Flexible schedule ...

Tapestry, Inc.

Sales Support Associate I

Millbury, MA

$16.25 - $21/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Massachusetts?

The most popular types of Pos Support jobs in Massachusetts are:

What are popular job titles related to Pos Support Manager jobs in Massachusetts?

For Pos Support Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Massachusetts look for?

The top searched job categories for Pos Support Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Pos Support Manager jobs?

Cities in Massachusetts with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Massachusetts as of June 2026, with employment types broken down into 3% As Needed, 89% Full Time, 5% Part Time, and 3% Temporary. Highlights an 99% Physical, and 1% Remote job distribution.

POS Engineer

Boston, MA • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

$134K - $177K/yr

Full-time

Re-posted 12 days ago

Job description

Position: POS Engineer
Duration: 8+ months
Location: Boston Support Center, MA (4 days onsite)
Must Have(s):
  1. 5 years high volume POS engineering experience
  2. 3 years edge computing in large scale environment
  3. 5 years POS hardware experience
  4. 1 year Oracle Symphony & Oracle Res

Contract | Individual Contributor
What This Role Is
We are hiring a hands-on senior consultant to help design and evaluate next-generation POS hardware and edge computing architecture for a large Quick Service Restaurant (QSR) environment as part of a team. The position is an onsite role in our Canton, MA support center.
This is not a people-manager role and not day-to-day POS support.
The focus is architecture, tradeoffs, and future-proofing-especially extending hardware life, reducing OS risk, and ensuring systems can grow with software (including AI use cases) over the next 5-10 years.
What You'll Do
• Evaluate current POS hardware and deployment models
• Evaluate edge-based architectures that:
o Reduce dependency on POS terminal OS EOS
o Allow POS logic to move off the register where appropriate
o Support 100% seamless offline operation and high-volume store environments
• Help define where workloads should run:
o POS endpoint vs store edge vs cloud
• Assess hardware and OS choices against future growth, including AI-driven workloads
• Deliver clear architecture recommendations, diagrams, and tradeoff analysis with the team
Required Experience (Must Have)
POS & QSR Experience
• Hands-on experience with large enterprise POS systems in QSR or high-volume retail
• Strong understanding of:
o Transactions
o Payments
o Peripherals
o Offline / degraded network behavior
• Experience designing around existing POS platforms, not replacing them
Edge Computing & Architecture
• Real experience designing or operating edge computing in distributed environments
• Comfortable with store-level compute models that work even when the network is down
• Experience supporting mixed fleets (legacy hardware + new stores)
POS Hardware
• Experience with enterprise POS hardware such as:
o NCR
o Oracle MICROS
o HP (or similar vendors)
• Understands hardware lifecycle realities (long refresh cycles, mixed environments)
OS & Imaging (Hands-On)
• OS imaging and lifecycle management experience
• Windows LTSC in POS environments (including tradeoffs)
• Linux for edge or backend workloads (practical use, not ideological)
Future-Ready & Capacity Planning (Critical)
• Understands how emerging technologies (e.g., AI, real-time analytics, automation) impact store compute needs
• Experience with capacity planning and technology decisions looking 3-5 years out
• Able to design architectures where software growth does not immediately force hardware upgrades
We are not looking for someone to build AI models-
we are looking for someone who understands what AI and future software demand from infrastructure.
What This Role Is NOT
• Not people management
• Not vendor ownership or procurement negotiation
• Not day-to-day POS support or store operations
• Not an AI engineering role
Ideal Candidate Summary
A senior individual contributor with deep POS and QSR experience who can combine edge computing, OS strategy, and capacity planning to deliver practical, future-ready POS architecture recommendations-without forcing unnecessary hardware refreshes.

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