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Portuguese Call Center Jobs (NOW HIRING)

Sutherland

Customer Service - Bilingual - Portuguese

$15.75 - $20/hr

Adhere to call center performance metrics, including handle time, quality assurance standards, and ... Must be Bilingual in Portuguese & English * Ability to type 35+ words per minute * Minimum of one ...

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Portuguese Call Center information

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How much do portuguese call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for portuguese call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Portuguese call center?

A Portuguese Call Center job involves handling customer service, sales, or technical support inquiries in Portuguese. Agents assist customers via phone, email, or chat, addressing their concerns and providing solutions. These roles require fluency in Portuguese, strong communication skills, and patience. Many companies hire Portuguese-speaking agents to support international customers from Portugal, Brazil, or other Portuguese-speaking regions.

What are the key skills and qualifications needed to thrive in the Portuguese call center position, and why are they important?

To thrive in a Portuguese Call Center role, you need excellent verbal and written proficiency in Portuguese, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer literacy are often required. Outstanding listening skills, patience, and the ability to remain calm under pressure are valuable soft skills for this position. These qualities ensure effective customer interactions, high satisfaction rates, and efficient problem resolution in a fast-paced contact center environment.

What are some common challenges Portuguese call center representatives face, and how can they overcome them?

One common challenge in Portuguese Call Center roles is handling a high volume of calls while maintaining quality service and accurate communication, especially when addressing complex customer issues. Navigating differences in dialects or regional language variations can also require adaptability and awareness. Representatives often overcome these challenges by using effective time management strategies, leveraging robust internal knowledge bases, and participating in ongoing training or peer coaching. Support from experienced team leads and regular feedback helps ensure continuous improvement and a positive work environment.

Which country is best for a Portuguese call center job?

The best countries for Portuguese call center jobs are typically those with a high demand for Portuguese-speaking agents, such as Portugal, Brazil, and countries in Africa like Angola and Mozambique. Countries with strong outsourcing industries and multilingual customer service sectors also offer opportunities, especially where English and Portuguese skills are valued. Factors like language proficiency, work environment, and local job market conditions influence the suitability of each country for such roles.
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What are the most commonly searched types of Portuguese Call Center jobs?

The most popular types of Portuguese Call Center jobs are:

What states have the most Portuguese Call Center jobs?

States with the most job openings for Portuguese Call Center jobs include:

What job categories do people searching Portuguese Call Center jobs look for?

The top searched job categories for Portuguese Call Center jobs are:

Portuguese Call Center jobs near you
Infographic showing various Portuguese Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid

United Way of Connecticut Inc

Rocky Hill, CT • Hybrid

$24/hr

Full-time, Other

Medical, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Answer calls, texts, and chats from individuals in emotional or mental health crises.

  • Provide compassionate support and use proven techniques to de-escalate situations.

  • Connect callers to community resources, mobile crisis teams, or emergency services and document interactions clearly.

Job description

Description

| 2-1-1 Crisis Contact Center Specialist - Second Shift | | Location: Rocky Hill, CT (Hybrid after training) | | Schedule: Second Shift | Typically 3:00 PM - 11:30 PM | | Pay: $24.00/hour || Be the Lifeline Someone Needs - Join Our 211 Crisis Contact Center Team! 

Are you calm under pressure, compassionate at heart and ready to make a real difference? United Way of Connecticut is looking for everyday heroes to join our Second Shift Crisis Contact Center Specialists team. This isn't just a job-it's a chance to be the voice of hope when someone needs it most. When people are facing their hardest moments, you'll be the one who answers the call-literally. Your presence matters, and your impact will be felt every single day.  
Why You'll Love This Role

  • Competitive Pay - $24/hour based on relevant experience, education, and internal equity, plus a $4.00/hour shift differential for qualifying hours worked. 
  • Hybrid Schedule - after training, enjoy flexibility with 4 remote days and 1 in-office day.
  • Mission-Driven Work - help people in crisis find safety, stability and hope.

What You'll Do

  • Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises.
  • Provide compassionate support and use proven techniques to de-escalate situations.
  • Connect callers to life-saving resources-whether it's community providers, mobile crisis teams or emergency services.
  • Document interactions clearly to ensure continuity of care.
  • Work as part of a supportive team that always has your back.
A Day in the Life
  • You'll help someone struggling with anxiety find peace.
  • You'll listen to someone in distress and guide them toward hope.
  • You'll never handle crises alone, collaboration is key.
We've Got You Covered
  • Paid, comprehensive training before you take your first live call.
  • Ongoing coaching and supervision.
  • Clear protocols and escalation pathways.
  • A workplace culture that prioritizes your wellbeing and understands compassion fatigue.
Schedule & Environment
  •  Most schedules are primarily second shift, typically 3:00 p.m.-11:30 p.m. However, some schedules may include a combination of second- and third-shift hours based on operational needs. 
  • Full-time position in a 24/7 operation 
  • Hybrid schedule after training (4 days remote, 1 day in office)
  • Must be available to work holidays or during inclement weather as required
  • Training on-site: Monday-Friday, 8:00 AM - 4:30 PM

Perks & Benefits

  • $24.00/hour, based on relevant experience, education, and internal equity, plus a $4.00/hour shift differential for qualifying hours worked. 
  •  Employees who are proficient in Spanish and/or Portuguese and successfully complete the applicable language proficiency assessment after 90 days of employment may be eligible to receive an additional $0.75 per hour for proficiency in one language or $1.50 per hour for proficiency in both languages. 
  • An outright 5% Employer 401(k) contribution.
  • Paid Time Off in a calendar year - you begin accruing immediately!
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
  • Employment at UWC counts toward Public Service Student Loan Forgiveness.
  • Supportive, inclusive, mission-driven workplace

Requirements

  Who Thrives Here?

  • Bachelor's degree + 1 year in human services.
  • Backgrounds in social work, psychology, counseling or criminal justice.
  • Experience in crisis response, mental health services, shelters or hotlines.
  • Customer service pros looking for meaningful work.
  • Recent grads with relevant internships.
  • Crisis-related experience preferred
Multiple positions currently availableReady to make a difference?Apply today and help us build a stronger, more connected Connecticut-one call at a time.Application Deadline September 25, 2026   

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people. Connecticut United Ways will continue to work with residents across all communities to co-create solutions that ensure everyone has the resources, supports, opportunities and networks they need to thrive.      

Apply