Portfolio Operations Manager Jobs in Connecticut

Position Overview

Location: Auburn Hills, MI, Edina, MN, Flower Mound, TX, Itasca, IL, Norwalk, CT, Worthington, OH.

The Portfolio Manager is responsible managing a portfolio of commercial floorplan dealers and vendor partners across truck, trailer, construction, and specialty vehicle segments supporting the Inventory Finance portfolio of dealers located in the US and Canada. The Portfolio Manager will consistently deliver exceptional service levels while concurrently ensuring robust portfolio and risk control. The role is keenly focused on the areas of risk mitigation and collections, as well as acting as a front-facing representative of the company. The Portfolio Manager will lead coordination of the inventory inspection (floorplan audit) function and be the primary contact with the field auditors, including review and analysis of results and irregularities. The Portfolio Manager will spearhead the collection of all dealer accounts including principal, interest, curtailments, and maturities.

Commitment to Internal Control:

This position is required to possess a comprehensive understanding of and adhere to the system of internal controls associated with the fundamental duties and responsibilities of the role. This includes compliance with SOX and all other pertinent regulatory and compliance policies and requirements.

Essential Duties and Responsibilities:

• Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with Mitsubishi staff members across USA and Canada as needed.
• Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service.
• Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service-related concerns.
• Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escalate problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department.
• Leverage the Wholesale system to fully document all dealer related activities, conversations, and correspondence in a timely manner.
• Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.
• Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s and mitigate risk while identifying potential problems accounts.
• Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary.
• Participate in company training as required and assist with training new members of the Inventory Finance team.
• Serve as Lead contact on key Vendor / Portfolio program relationships.
• Prepare designated reports on managed program and portfolio relationships.

• Contribute to the creation of policy and procedures for the IF teams in the US and Canada
• Play an active role in streamlining and maximizing processes efficiencies, automating routine processes wherever possible.
• Assist / back-up Manager on Portfolio Management duties as needed.
• Perform other job duties as required.

Key Performance Indicators:

Delinquency %, SAU, Aged Audits, Interest Collection %

Responsibility and Decision-Making Authority:

• Manage portfolio of accounts with day to day operational decisioning in portfolio management activities. Make recommendations to Credit on overlines, increase and other modifications.

Management/Supervisory Responsibilities:

• N/A

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or Portfolio Management experience
• Experience reconciling Audit / Floorchecks and completing rental verifications with dealers and rental houses.
• Experience working with dealers in the construction, agriculture, material handling and other industries a plus

• Knowledge of various floorplan operating systems, valuation guides, reporting tools and credit / financial statement analysis a plus
• Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.

Knowledge, Skills, and Abilities:

• Desire to work within a team environment, positive attitude.
• Highly organized, detail-oriented self-starter, ability to work productively with minimal supervision.
• Excellent interpersonal and communication skills, both verbal and written
• Strong analytical and problem-solving skills.
• Flexible and willing to modify approach for evolving business needs.
• Must understand the unique risks associated with Wholesale Inventory Finance
• Customer centric mindset with focus on ease of doing business and swift execution.
• Commitment to company values and policies.
• Must be PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and Internet; able to learn customized software and programs utilized by Inventory Finance team.

Education and Experience:

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or Portfolio Management experience
• Experience reconciling Audit /Floorchecks and completing rental verifications with dealers and rental houses.
• Experience working with dealers in the construction, agriculture, material handling and other industries a plus

• Knowledge of various floorplan operating systems, valuation guides, reporting tools and credit / financial statement analysis a plus
• Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.

Working Hours:

• Typical business hours – 40-45+ hours per week.  Occasional work outside of normal business hours depending on business needs. 

Travel:

• 0%-5%;Occasional travel as needed.

Physical Demands:

• Digital dexterity and hand/eye coordination in operation of office equipment 
• Light lifting and carrying of supplies, files, etc. 
• Ability to speak to and hear customers and/or other employees via phone or in person 
• Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is exempt and the salary will be between $70,000 and $97,800 with an opportunity to earn a discretionary annual bonus.

The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional benefits:

- Medical, Dental, and vision plans

- 401(k) and matching

- Paid Time Off

- Company Paid Life Insurance

- Employee Assistance Program

- Training and Development Opportunities

- Employee Discounts