Portfolio Operations Associate Jobs in Milwaukee, WI

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister Hotel is looking for an individual to be a part of our team and continue its iconic legacy.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

* Maintain a safe and secure environment for guests, associates, visitors, and hotel assets through proactive security measures and regular property patrols.

* Monitor and respond to security and safety incidents, including emergencies, suspicious activity, disturbances, injuries, and guest concerns, using sound judgment and de-escalation techniques.

* Conduct routine inspections of guest areas, public spaces, parking facilities, restricted areas, doors, locks, emergency exits, and life-safety equipment to identify and address potential risks.

* Operate and monitor security systems, including CCTV, alarms, access control systems, radios, and other security equipment to ensure property protection.

* Investigate incidents and document findings by gathering information, reviewing surveillance footage, interviewing involved parties, and preparing accurate, detailed reports.

* Support emergency preparedness and response efforts, including fire alarms, evacuations, severe weather events, medical emergencies, and coordination with law enforcement and emergency responders.

* Provide exceptional guest service and operational support by assisting guests with directions and escorts, managing lost and found items, handling package deliveries, and supporting hotel operations as needed.

Position Requirements

* High school diploma or equivalent preferred; previous experience in security, hospitality, guest services, military, law enforcement, or public safety preferred.

* Excellent verbal, written, and interpersonal communication skills, with the ability to interact professionally with guests, associates, and emergency responders.

* Ability to remain calm under pressure, exercise sound judgment, and effectively manage multiple priorities in emergency or high-stress situations.

* Strong report-writing and documentation skills, including the ability to prepare clear, accurate, and objective incident reports.

* Basic computer proficiency and the ability to learn and operate CCTV, access control, incident reporting, and other security systems.

* Demonstrated commitment to professionalism, confidentiality, teamwork, and exceptional guest service, with the ability to work both independently and collaboratively.

* Ability to work a flexible schedule, including days, evenings, overnights, weekends, holidays, and special events, and perform the physical requirements of the role, including extended standing/walking, climbing stairs, and lifting up to 50 pounds.

What's in it for you

* Competitive Pay, Early Wage Access, and Paid Time Off

* Discounted On-Site Self-Parking

* 401(k) employer match

* Access to Employee Assistance Programs

* Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.

* Complimentary, well-balanced meal every shift.

* Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

* Health and Benefit packages are available for full-time associates

Job Type: Full Time, Hourly

Pay Rate: $17-$19, based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.