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Popeyes Customer Service Jobs (NOW HIRING)

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and ... Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and ... Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and ...

Popeyes Goldsboro

Customer Service Manager

Goldsboro, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and ... Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and ... Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and ...

Popeyes

Red Wolf Popeyes Night Shift Team Member

Jonesboro, AR · On-site

$10.25 - $13.50/hr

Customer Service-Oriented * Reliable transportation * Comfortable working on your feet for full ... Reliable and hard-working Popeyes Louisiana Kitchen, Inc., also known as Popeyes and formerly named ...

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Popeyes Customer Service information

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How much do popeyes customer service jobs pay per year?

As of Jul 17, 2026, the average yearly pay for popeyes customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Popeyes Customer Service representative, and why are they important?

To thrive as a Popeyes Customer Service representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food safety procedures, and cash handling is typically required. Outstanding communication, patience, and teamwork help you deliver a positive customer experience and resolve issues efficiently. These abilities ensure smooth restaurant operations and high customer satisfaction in a fast-paced environment.

How much do Popeyes pay weekly?

Popeyes customer service employees typically earn around minimum wage, which varies by location but is often between $8 and $12 per hour. Weekly pay depends on hours worked, so full-time employees may earn approximately $320 to $480 or more per week before taxes. Overtime and tips, if applicable, can increase earnings.

What are Popeyes Customer Service employees?

Popeyes Customer Service employees are team members who assist customers at Popeyes restaurants, ensuring a positive dining experience. Their responsibilities include taking orders, handling payments, addressing customer concerns, and maintaining cleanliness in the dining and service areas. They play a crucial role in representing the Popeyes brand through friendly and efficient service. Customer service staff may work at the front counter, drive-thru, or even assist with food preparation during busy periods. Their goal is to create a welcoming environment and resolve any issues quickly to keep customers satisfied.

Is it hard to get hired at Popeyes?

Getting hired at Popeyes as a customer service associate typically involves submitting an application, completing an interview, and demonstrating good communication skills. The hiring process is generally straightforward and depends on the store's staffing needs and the applicant's availability and experience.

Does Popeyes pay weekly or monthly?

Popeyes customer service employees are typically paid on a biweekly basis, meaning every two weeks. Payment schedules can vary by location, so employees should confirm with their specific store or manager. Regular pay periods help ensure consistent earnings for staff working in the fast-food environment.

Do Popeyes pay well?

Popeyes customer service positions typically offer hourly wages that are close to minimum wage, with some locations providing slightly higher pay based on experience and location. Employees may also receive benefits such as flexible schedules and employee discounts, but overall pay is generally considered modest compared to other retail or food service roles.

What is the difference between Popeyes Customer Service vs Popeyes Cashier?

AspectPopeyes Customer ServicePopeyes Cashier
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; basic math and communication skills
Work EnvironmentFast-paced restaurant setting, interacting with customersFront counter, handling transactions, assisting customers
Employer & Industry UsageUsed across fast-food chains, including PopeyesCommonly used in quick-service restaurants like Popeyes

Both Popeyes Customer Service and Popeyes Cashier roles involve working in a fast-food environment, requiring good communication skills and customer interaction. While customer service roles may include broader responsibilities like resolving complaints, cashiers focus primarily on transactions and assisting customers at the counter. Both positions are essential for delivering a positive dining experience and are often sought by individuals interested in the fast-food industry.

What are some common challenges faced by Popeyes Customer Service team members, and how can they be addressed?

Popeyes Customer Service team members often encounter high-volume rush periods and must manage multiple customer orders simultaneously while maintaining accuracy and friendliness. Balancing speed with quality service, especially during peak meal times, can be challenging. Effective communication and teamwork are essential to handle these pressures, so team members typically rely on clear role assignments and supportive coworkers. Embracing feedback and staying adaptable help employees grow and improve their customer service skills.
More about Popeyes Customer Service jobs
What job categories do people searching Popeyes Customer Service jobs look for? The top searched job categories for Popeyes Customer Service jobs are:
Popeyes Customer Service jobs near you
Infographic showing various Popeyes Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

Popeyes Raleigh

Raleigh, NC • On-site

$13 - $15/hr

Full-time

PTO

Re-posted 4 days ago

Job description

We’re looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests with the best experience possible. Must follow Popeyes Service Basics: smile, make eye contact, greet the guest, repeat the order, and thank the guest. Must enjoy working with people who take food seriously yet have fun preparing and serving it. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow and explore your career potential.

Benefits working with Paramount Hospitality Management dba POPEYES

  • FLEXIBLE WORK SCHEDULES
  • FREE EMPLOYEE MEALS PER SHIFT WORKED
  • OFF DUTY DISCOUNTS
  • EMPLOYEES CHOICE-> FULL TIME OR PART TIME
  • GREAT BENEFITS AVAILABLE
  • OPPORTUNITY TO GROW
  • POSITIVE WORK ENVIRONMENT
  • VACATION FOR PART TIME AND FULL TIME 32 HOURS OR MORE
  • LEARN MORE EARN MORE PROGRAMS
  • WORLD CLASS TRAINING CENTERS ONLINE

Essential Responsibilities:

Create Memorable Experiences

Creates a service experience so good our guest can’t wait to come back to Popeyes.

  • Greet guests to make them feel comfortable and welcome
  • Take guests’ food orders and handle cash and credit transactions
  • Assist the management team in creating a great place to work and delivering memorable guest experiences
  • Show your passion for our food by keeping up with product knowledge
  • Demonstrates knowledge of the brand and menu items
  • Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve
  • Monitors Speed of Service to ensure delivery of guest expectations
  • Ensures the restaurant is welcoming and clean
  • Prepares food for the guest
  • Resolves guest recovery issues

Required Knowledge, Skills and Abilities:

  • Committed to providing excellent guest service skills
  • Able to work in a fast paced environment
  • Able to communicate effectively with guests and team members
  • Maintains regular and consistent attendance and punctuality
  • Available to work days, evenings, weekends and holidays
  • Must be at least 16 years of age

Consistently able to:

  • Carry products/boxes and miscellaneous weighing no more than 60 pounds
  • Operate register
  • Handle product preparation
  • Listen to and communicate with guests
  • Kneel and follow proper lifting procedures
  • Perform product preparation, stocking and inventory
  • Lift to open and close door to store and storage shed as well as cooler and freezers
  • Able to reach for prepared product and serving guests and training
  • See during all activities
  • Able to stand while serving guests and training
  • Stoop to pick up supplies and trash
  • Communicate with fellow team members and guests
  • Handle raw or uncooked products
  • Frequently wash hands to maintain food safety standards

Apply