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PM Restaurant and Outlets Manager

Confidential Luxury Destination Resort | Northern Arizona

Position Overview

An acclaimed luxury destination resort seeks a refined and strategic Food & Beverage leader to oversee its restaurant and beverage operations. This individual will champion service excellence, curate elevated beverage experiences, and ensure operational precision across all outlets. The role requires a visible, hands-on leader who inspires teams, drives financial performance, and upholds the highest standards of hospitality.

Key Responsibilities

Operational Leadership

• Provide comprehensive oversight of all restaurant, lounge, and poolside dining outlets, ensuring alignment with the resort’s strategic vision and service philosophy.
• Uphold rigorous health, safety, and sanitation standards to protect guests and team members.
• Maintain immaculate and organized wine storage, beverage rooms, and back-of-house environments.
• Partner with culinary and banquet teams to support special events, private dining experiences, and elevated programming.
• Ensure all outlets consistently deliver refined, intuitive, and memorable guest experiences.

Beverage & Inventory Management

• Curate and manage a dynamic wine, spirits, and craft beverage program reflective of a luxury destination experience.
• Oversee procurement and inventory controls for liquor, beer, wine, china, glassware, silverware, and operational supplies.
• Conduct and supervise monthly and quarterly inventories with accuracy and accountability.
• Maintain strict adherence to liquor laws and regulatory requirements.
• Assist in annual budgeting and forecasting for beverage operations in partnership with the Director of Food & Beverage.

Financial Stewardship

• Drive profitability through strategic labor management, cost control, and operational efficiencies.
• Monitor food, beverage, and labor costs while maintaining uncompromising quality standards.
• Implement and manage systems that ensure portion consistency, purchasing compliance, and expense control.
• Develop incentive initiatives that elevate team engagement and departmental performance.

Team Leadership & Culture

• Recruit, develop, and mentor high-performing service professionals.
• Conduct structured training focused on luxury service standards, wine knowledge, and elevated guest engagement.
• Lead performance evaluations, coaching conversations, and professional development planning.
• Manage scheduling and payroll processes aligned with business demand.
• Foster a culture of collaboration, accountability, and service excellence.
• Conduct regular departmental meetings to align the team with resort initiatives, seasonal programming, and service expectations.

Guest & Brand Presence

• Serve as a visible ambassador of the resort, maintaining a strong presence within outlets and at special events.
• Engage with guests regularly to assess satisfaction and cultivate loyalty.
• Support wine dinners, curated tasting experiences, and destination-driven beverage programming.
• Uphold and represent the resort’s luxury positioning at all times.

Supervision

Direct Oversight Of:

• Bartenders
• Servers
• Server Assistants
• In-Room Dining Team Members
• Hosts
• Expeditors
• Pool Bar Staff

Reports To: Director of Food & Beverage

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field; or equivalent professional experience.
• Minimum 3+ years of progressive leadership experience in upscale hotel or resort food and beverage operations.
• Demonstrated success managing multi-outlet operations in a luxury environment.
• Strong wine knowledge required; sommelier certification preferred.
• Proven expertise in financial management, inventory controls, and labor forecasting.
• Exceptional communication, organizational, and leadership skills.
• Ability to balance strategic oversight with hands-on operational presence.
• Current food handler certification required.