Police Service Desk Jobs (NOW HIRING)

Salary : $50,780.00 Annually
Location : Palm Bay, FL
Job Type: Full-time
Job Number: 2665R
Department: Police
Opening Date: 12/15/2025
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: NAGE White
MINIMUM TRAINING & EXPERIENCE
Applicants must be certified as a correctional officer by the Criminal Justice Training Section of the Florida Department of Law Enforcement to be eligible for this position.
Graduation from high school, and 1 to 2 years of experience in clerical work; or any equivalent combination of training and experience which provides the required knowledge, skills or abilities. Must possess a valid Florida Driver's License and have an acceptable driving record and maintain an acceptable driving record.
SPECIAL REQUIREMENT
Certified as a Correction Officer by the Criminal Justice Training Section of the Florida Department of Law Enforcement.
EMERGENCY DECLARATION STATUS
Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident by incident basis, the employee's Department Head will make the determination as to who will be required to work.
GENERAL STATEMENT OF JOB
Under general supervision, performs clerical and specialized law enforcement work assisting the general public and processing prisoners for the Police Department. Work involves greeting the public to receive inquiries and complaints, performing general research of Police records, and processing a variety of reports and civil papers. Employee is also responsible for booking and admitting prisoners to the detention center, maintaining supply inventories, and performing general custodial work in holding cells. Employee may be required to qualify with personal protective devices to include handgun, taser, baton, and chemical agents. Employee may be required to transport prisoners. Employee is subject to the usual hazards of jail work. Reports to a Police Sergeant-Patrol.
SPECIFIC DUTIES & RESPONSIBLITIES
ESSENTIAL JOB FUNCTIONS
Tends desk to answer telephone and greets visitors, receiving inquiries and providing information or referring caller to proper officials, as appropriate; receives complaints and prepares preliminary reports, or updates existing case files, as appropriate; may operate two-way radio to contact department personnel in field. Accepts Domestic Violence Reports.
Dispatched to handle calls for services as outlined in the Department's Standard Operating Procedure. Dispatched to crime scene and process crime scenes.
May be dispatched to transport prisoners from the field to the Police Station. Transport prisoners complaining of non-life threatening medial issues to the Emergency Room and monitor prisoner while they receive medical attention. May transport prisoners from Police Station to the County Jail, as necessary.
May be required to qualify with personal protective devices to include handgun, taser, baton and chemical agents.
Conducts non-urgent investigations such as, but not limited to: traffic control; abandoned vehicles; lost/found property; all misdemeanors when the suspect has left the scene; any call deemed appropriate by a supervisor for a Desk Booking Specialist to handle and does not expose the DBS to recognized hazards; missing child/adult; lost/stolen tag or vehicle; information or advice requiring explanation of the criminal justice system, laws or procedures; disturbances which are not in progress and where the suspect has left the scene; vandalism, theft, trespassing complaints when not in progress; obscene/threatening telephone calls; simple battery, not in progress and where the suspect has left the scene and is not expected to return and the incident is being reported at the police station; all other misdemeanors where the suspect is not expected to be on, at or near the scene.
Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; maintains a variety of tangible files, filing and retrieving materials as requested or as otherwise necessary.
Compiles materials from typed and handwritten copy, which requires use of a variety of complicated formats for preparing investigation reports, statements, correspondence, arrest records, forms, case file notes, etc.; assumes responsibility for accurate spelling, punctuation, format and grammar.
Maintains inventory of office and detention supplies, preparing requisitions or purchase orders as necessary.
Obtains fingerprints from the general public, as requested, for identification purposes; obtains fingerprints from newly hired personnel for inclusion in personnel files.
Admits prisoners to detention center; ensures that prisoners are properly booked and searched and allowed calls to attorneys and relatives; obtains prisoners' fingerprints, palm prints and photographs; calls bondsman if necessary; and advises prisoners of all rules and regulations.
Secures prisoners' property, properly storing and returning appropriate items upon release.
Reviews logs and reports from previous shift; maintains knowledge of prisoner population and cell assignments; completes activity logs and reports.
Supervises detention area to prevent escapes and maintain order; patrols entire jail area periodically.
Inspects and cleans detention area to meet requirements of state and local officials.
Assists County deputies in retrieving prisoners from detention for transport to County Jail or other institutions, logging prisoners out of City detention, as appropriate.
ADDITIONAL JOB FUNCTIONS
Performs other related work as required.
The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
This position is covered under the NAGE White Collective Bargaining Agreement
Health Insurance: Health care plan options include HDHP, OAPIN and OAP through Cigna.
Dental Insurance: Dental coverage is offered in three plans that include DHMO & PPO High/Low plans.
Vision Insurance: Vision coverage includes an annual eye exam, frames and lenses or contact lenses in lieu of eyeglasses.
Life Insurance: The City of Palm Bay provides each employee with life insurance in the amount of one time their annual base salary at no cost. Additional coverage is available at the employee's cost up to the Guaranteed Issue amount of $250,000.
Dependent/Spouse Life Insurance: The City of Palm Bay provides each employee with dependent/spouse life insurance in the amount of $5,000 per dependent at no cost. Additional coverage is available at the employee's cost.
Short Term Disability: Coverage pays 66 2/3% of employee's annual base salary during a short-term disability period not to exceed 26 weeks.
Long Term Disability: Coverage pays 66 2/3% of employee's salary at time of disability after a 180 consecutive day waiting period.
Defined Contribution Retirement Plan: City contributes a base of 3%. Employees may contribute up to 6% and the City will match the employees contribution.
Holidays: 11 holidays and 1 birthday holiday and 1 floating holiday.
Paid Leave: Accrue 96 hours of vacation per year, accrued hours increase after 10 years of service based on years of service. Accrue 96 hours of sick leave per year.
Tuition Reimbursement: Upon completion of the initial probationary period, employees are eligible for tuition and book reimbursement for college level courses for Associate's, Bachelor's and Master's Degrees. (Currently frozen due to budget)
01
Have you graduated from high school and have a high school diploma?

• Yes
• No

02
Do you have a valid driver's license and have and maintain an acceptable, safe driving record?

• Yes
• No

03
Are you certified as a Corrections Officer by the Criminal Justice Training Section of the Florida Department of Law Enforcement?

• Yes
• No

04
How many years of experience do you have in clerical or administrative work?

• None
• Less than 1 year
• 1 to 2 years
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• More than 5 years

Required Question