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Police Dispatch Jobs (NOW HIRING)

City of Dallas, TX

Police Dispatch Analyst I

Dallas, TX · On-site

$52K - $60K/yr

Police - Civilian Opening Date: 05/26/2026 Closing Date: 6/12/2026 11:59 PM Central Position Purpose The Police Dispatch Analyst I works under direct supervision, receives and analyzes calls and ...

City of Indio

IPD Police Dispatcher

Indio, CA · On-site

$56K - $88K/yr

This class is distinguished from the next higher classification of Police Dispatch Supervisor in that the latter has the responsibility for performing the more complex and sensitive duties and for ...

Oklahoma City University

Police Dispatcher

Campus, IL · On-site

Must successfully complete all internal police dispatch, and related training. Knowledge, Skills and Abilities: * Excellent writing skills without the use of auxiliary aids or services. * Excellent ...

University of New Mexico

Police Dispatcher

Albuquerque, NM · On-site

$18.09 - $23.27/hr

Must successfully complete all internal police dispatch and related training. * Must possess a valid typing test certificate issued by a state agency, county agency, or an accredited educational ...

University of New Mexico

Police Dispatcher

Albuquerque, NM · On-site

$18.09 - $23.27/hr

Must successfully complete all internal police dispatch and related training. * Must possess a valid typing test certificate issued by a state agency, county agency, or an accredited educational ...

GovernmentJobs.com

Police Dispatcher

South Pasadena, CA · On-site

$76K/yr

Police Dispatcher The South Pasadena Police Department is seeking a qualified professional to take ... Prior dispatch experience (preferably in the public sector) is highly desirable. A valid California ...

Wisconsin

Police Dispatcher

La Crosse, WI

$18.65/hr

Police Dispatcher I Job Duties: The Division of Administration and Finance is committed to ... Under general supervision of the Law Enforcement Dispatch Supervisor, this position works in a ...

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How much do police dispatch jobs pay per year?

As of Jun 6, 2026, the average yearly pay for police dispatch in the United States is $64,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by police dispatchers during high-pressure situations, and how can they manage stress effectively?

Police dispatchers frequently encounter high-pressure situations, such as coordinating emergency responses or handling multiple calls simultaneously. Staying calm under pressure, prioritizing tasks, and communicating clearly with officers and callers are essential skills. Many agencies provide ongoing training and access to support resources, like peer counseling or stress management programs, to help dispatchers cope with job-related stress. Building strong teamwork and maintaining open communication with colleagues can also make challenging shifts more manageable.

What are the key skills and qualifications needed to thrive as a Police Dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong multitasking abilities, clear communication skills, and typically a high school diploma or equivalent, with some agencies requiring specialized training or certifications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency phone systems is essential. Exceptional composure under pressure, active listening, and problem-solving skills help dispatchers effectively manage high-stress situations. These skills are crucial for ensuring swift, accurate emergency response and maintaining public and officer safety.

What is the difference between Police Dispatch vs Emergency Medical Dispatcher?

AspectPolice DispatchEmergency Medical Dispatcher
Required CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma or equivalent; CPR certification often preferred
Work EnvironmentPolice stations, emergency call centersMedical call centers, emergency response centers
Employer & Industry UsageLaw enforcement agenciesHealthcare and emergency medical services
Common Search & ComparisonYesYes

Police Dispatch and Emergency Medical Dispatch both involve handling emergency calls, but they serve different agencies and require specific certifications. Police Dispatch focuses on law enforcement emergencies, while Emergency Medical Dispatch centers on medical emergencies. Both roles are vital in emergency response systems and share similar work environments and credential requirements.

What are police dispatchers?

Police dispatchers are trained professionals who receive emergency and non-emergency calls from the public and coordinate the appropriate police response. They gather crucial information from callers, assess the situation, and communicate with police officers via radio or computer to ensure a quick and effective response. Dispatchers play a vital role in public safety by remaining calm under pressure, multitasking, and providing instructions to callers until help arrives. Their work is essential for maintaining efficient communication between the public and law enforcement agencies.
More about Police Dispatch jobs
What cities are hiring for Police Dispatch jobs? Cities with the most Police Dispatch job openings:
What states have the most Police Dispatch jobs? States with the most job openings for Police Dispatch jobs include:
Police Dispatch jobs near you
Police Dispatch Analyst I

Police Dispatch Analyst I

City of Dallas, TX

Dallas, TX • On-site

$52K - $60K/yr

Full-time

Posted 2 hours ago

City Of Dallas (Texas) rating

7.5

Company rating: 7.5 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

396th of 643 rated public administrative organizations

Job description

Salary : $52,243.00 - $60,005.00 Annually
Location : Downtown Dallas, TX
Job Type: Full-time
Job Number: 46522-DPDC-FY25
Department: Police - Civilian
Opening Date: 05/26/2026
Closing Date: 6/12/2026 11:59 PM Central
Position Purpose
The Police Dispatch Analyst I works under direct supervision, receives and analyzes calls and messages for police service, and dispatches resources appropriately. Provides accurate and concise information received through the Computer Aided Dispatch system, police radio transmissions, and various technologies utilized in an emergency communications center in support of police field units to promptly respond to 911 calls ensuring the safety of City of Dallas residents and police officers. Responsible for professional, administrative, and technical work in support of Police Department personnel to provide necessary support to field personnel via police radio, telephone, computer, and mobile data computers.
Essential Functions
  • Determines the significance of the call and assigs the appropriate level of police resources.
  • Collaborates with department supervisors to monitor and control the response of the police officers.
  • Operates a Computer Aided Dispatch System (CADS) and other computer terminals.
  • Monitors the location and the status of all police officers on patrol at all times.
  • Analyzes all data received and assigns, broadcasts and monitors all police calls, according to the nature of the emergency and in accordance with the departmental policy.
  • Maintains constant status of field units and updates dispatch information utilizing various emergency communications technologies.
  • Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly.
  • Informs field officers of major incidents, hazardous situations or locations where such information will be beneficial to the safety of citizens and first responders.
  • Handles and operates various emergency communications hardware, software, computer terminals, emergency communications technologies and radio console equipment to efficiently dispatch police officers throughout shift.
  • Engages with all police personnel at all times to ensure prompt processing of requests and police information and provides real time incident updates on dispatch information to first responders.
  • Utilizes local, state and national law enforcement databases to provide immediate and updated critical information to first responders.
  • Analyzes the response plans for each incident dispatched to set up quadrants, coordinates with patrol and field units such as K-9, Air1 and SWAT, and provides an overview analysis of resources needed at the scene. Supports the field troops as needed.
  • Interprets information to ensure the Police Dispatcher Analyst's mission of keeping citizens and officers safe.
  • Remains calm in a high stress environment.
  • Reads, navigates, and interprets various mapping applications.
  • Report to work during inclement weather and/or when additional coverage is required in the emergency unit's 24x7x365 operations.
  • Performs other work as needed or assigned.

Minimum Qualifications
EDUCATION:
  • High school diploma or GED.
EXPERIENCE:
  • Four (4) years of work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in general dispatch or a public safety / emergency communication dispatch field.
LICENSE AND/OR CERTIFICATION:
  • Must obtain NCIC/TCIC/CJIS certification during the probationary period and renew the certification every year.
  • Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) during probationary period.
  • Must obtain Emergency Police Dispatch Certificate.
  • Must obtain Expediter/Service Desk Personnel License.
OTHER REQUIREMENTS:
  • Must be available to work varying shifts including nights, weekends, holidays, and overtime.
  • Must pass an intensive background investigation and drug test.
  • No FELONY or Class A MISDEMEANOR convictions.
  • No Class B MISDEMEANOR convictions within the last ten (10) years.
  • No drug or domestic violence related convictions.
  • Cannot currently be on deferred adjudication for any FELONY, Class A or Class B MISDEMEANOR.
EXAM DESCRIPTION:
  • Exam covers data entry, memory recall, spelling, reading comprehension, sentence clarity, prioritization, map reading, cross-referencing and call summarization skills.
  • Time Limit: N/A
  • ***Please note: The CritiCall exam for this position can only be taken two (2) times within a twelve (12) month period.
  • PICTURE I.D. REQUIRED

Supplemental Information
  • Ability to communicate effectively verbally, in writing, through electronic devices clearly and coherently.
  • Thorough knowledge of geographic layout of the City of Dallas.
  • Ability to handle stress, expect the unexpected, and remain calm in all scenarios.
  • Ability to effectively respond in a stressful or high-pressure environment handling emergency and non-emergency communication in a calm manner.
  • Ability to handle several emergency situations at once.
  • Skill in using a mixture of analysis, judgement, and experience to make a quick and sound decision, often under pressure.

  • Ability to remain alert during working hours and to sit for long periods of time.
  • Ability to create and maintain a positive working environment.
  • Skill in making recommendations to drive improvements.
  • Skill in reading and analyzing reports, extracting relevant information from a variety of sources, and applying relevant data to a critical situation.
  • Knowledge of laws and regulations on maintaining confidentiality.
  • Ability to multitask and manage changing problems in a fast paced, multi-skill team environment.
  • Ability to defuse escalated situations.
  • Excellent time management skills and ability to multi-task.
  • Detail orientated, ability to determine facts and document them accurately and concisely.
  • Good analytical skills as well as the ability to think strategically.
  • Flexibility to work in a 24/7 call center environment, including weekends, as needed.
  • Active listening skill, giving full attention to what the callers are saying, taking time to understand the main points, asking relevant questions as diplomatically as possible without interrupting.
Ability to establish and maintain effective working relationships with peers and partners.
To view the employee benefits offered by the City of Dallas
01
In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses. Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application.Information submitted on attached documents (resumes, cover letters, etc.) WILL NOT be used to determine eligibility for this position.If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
  • I have read and understand the above statement

02
CONVICTION INFORMATION: An intensive background check will be performed during the interview process. The following are automatic disqualifiers: * ANY Felony conviction* ANY class A Misdemeanor conviction* ANY class B Misdemeanor conviction within the last ten (10) years * ANY drug-related conviction* ANY domestic violence-related conviction
  • I have read and understand the above statement.

03
This position requires employees to work various shifts including days, evenings, nights, weekends, holidays AND overtime.
  • I have read and understand the above statement.

04
If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.
  • I have read and understand the above statement.

05
Do you have a high school diploma or GED?
  • Yes
  • No

06
What is your level work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in a general dispatch or a public safety / emergency communication dispatch field?
  • None
  • Less than one year
  • One year to less than two years
  • Two years to less than three years
  • Three years to less than four years
  • Four years or more

07
Are you able to provide proof of your identity and employment eligibility if you are hired?
  • Yes
  • No

08
You will be required to work varying shifts including nights, weekends, holidays and overtime. Can you fulfill this requirement?
  • Yes
  • No

09
I agree to work all shifts mentioned above.
  • Yes
  • No

10
Have you EVER been convicted of a felony or class A misdemeanor?
  • Yes
  • No

11
Have you EVER been convicted of a class B Misdemeanor?
  • Yes
  • No

12
Have you EVER been convicted of a drug-related offense?
  • Yes
  • No

13
Have you EVER been convicted of a domestic violence-related offense?
  • Yes
  • No

14
Do you have a current Telecommunications Operator License issued by the Texas Commission on Law Enforcement (TCOLE)? (*Please remember to provide your complete certification information in the certificate/license section of your application for consideration.)
  • Yes
  • No

15
Do you have a NCIC or TCIC or CJIS certification?
  • Yes
  • No

16
Do you have an Emergency Police Dispatch Certificate?
  • Yes
  • No

17
Do you have an Expediter/Service Desk Personnel License?
  • Yes
  • No

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