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Point Mortgage Jobs (NOW HIRING)

Morgan Stanley

Mortgage Banker

Tempe, AZ

Mortgage Banker Morgan Stanley has earned a worldwide reputation for the excellence of its advice ... Serve as the primary point of contact and Subject Matter Expert for client interactions, internal ...

Deephaven

Wholesale Account Executive

$36K/yr

Experience with Encompass/Point/mortgage origination systems (preferred) Compensation for this role is $36,000 per year plus the opportunity to earn commission based on production. Our Perks Flexible ...

Morgan Stanley

Mortgage Banker

Dallas, TX

Mortgage Banker Morgan Stanley has earned a worldwide reputation for the excellence of its advice ... Serve as the primary point of contact and Subject Matter Expert for client interactions, internal ...

Tomo Mortgage LLC

Mortgage Loan Processor

New York, NY · On-site

$76K - $85K/yr

Serve as the primary point of contact for customers from processing through closing, keeping them ... Understanding of the mortgage lending process * Ability to handle multiple purchase applications ...

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All JobsPoint Mortgage Jobs

Point Mortgage information

See salary details

$23K

$79.8K

$135.5K

How much do point mortgage jobs pay per year?

As of Jul 22, 2026, the average yearly pay for point mortgage in the United States is $79,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mortgage Loan Officer, and why are they important?

To thrive as a Mortgage Loan Officer, you need strong knowledge of lending practices, financial analysis, and current mortgage regulations, typically supported by a relevant license such as the NMLS (Nationwide Multistate Licensing System). Familiarity with loan origination software (LOS), credit analysis tools, and CRM systems is essential. Excellent interpersonal skills, attention to detail, and the ability to build client trust set top performers apart. These skills are crucial to ensure accurate loan processing, maintain regulatory compliance, and foster strong client relationships in a competitive market.

What are some common challenges faced by Mortgage Loan Officers at Point Mortgage, and how can applicants prepare to overcome them?

Mortgage Loan Officers at Point Mortgage often face challenges such as managing a high volume of loan applications, staying current with regulatory changes, and effectively communicating complex loan products to clients. To overcome these, applicants should be prepared to work efficiently under pressure, stay organized with documentation, and commit to continuous learning about industry updates. Strong interpersonal skills and a customer-focused mindset are also valuable for building trust and guiding borrowers through the mortgage process.

What is a Point Mortgage?

A Point Mortgage refers to a type of home loan where borrowers can pay 'points' upfront to reduce their interest rate. Each point typically costs 1% of the loan amount and lowers the interest rate, which can save money over the life of the loan. This arrangement is often chosen by buyers who plan to stay in their homes for a long time and want to minimize monthly payments. It's important to weigh the upfront cost against potential long-term savings before deciding if paying points makes sense for your situation.

What is the difference between Point Mortgage vs Mortgage Loan Officer?

AspectPoint MortgageMortgage Loan Officer
Primary RoleProvides mortgage services, including loan origination and advising clients on mortgage optionsWorks directly with clients to originate mortgage loans, assess financial situations, and guide through the application process
CredentialsTypically requires licensing, certifications like NMLS, and knowledge of mortgage productsRequires NMLS license, sales skills, and understanding of lending regulations
Work EnvironmentOffice-based, working with clients and lendersOffice or remote, client-facing, often involves sales and customer service
Industry UsageCommonly used in mortgage lending companies and banksUsed across mortgage brokerages, banks, and lending institutions

Point Mortgage generally refers to a company or platform offering mortgage services, while a Mortgage Loan Officer is a professional who works directly with clients to originate loans. Both roles require licensing and industry knowledge, but the Loan Officer is more client-facing and sales-oriented.

More about Point Mortgage jobs
What cities are hiring for Point Mortgage jobs? Cities with the most Point Mortgage job openings:
What job categories do people searching Point Mortgage jobs look for? The top searched job categories for Point Mortgage jobs are:
Point Mortgage jobs near you
Infographic showing various Point Mortgage job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $79,825 per year, or $38.4 per hour.
Mortgage Single Point of Contact Relationship Sr Specialist

Mortgage Single Point of Contact Relationship Sr Specialist

Citizens Bank

Irving, TX • On-site

Full-time

Posted 21 days ago

Job description


Citizens Bank is seeking a Single Point of Contact (SPOC) Relationship Manager to serve as the primary liaison for borrowers throughout the default, loss mitigation, foreclosure, and bankruptcy processes. In this role, you'll play a key part in helping borrowers identify and implement solutions to address financial hardships, all while ensuring compliance with investor and regulatory requirements.
If you're a problem-solver with strong communication skills and a passion for making a difference, this may be the perfect opportunity for you!
What You Can Expect in This Role:
  • Customer-Centric Approach: Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship.
  • Problem-Solving Focus: Offer a wide range of assistance options to meet each customer's needs and provide suitable repayment solutions.
  • Extensive Training: Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios.
  • Dedicated Support: Work closely with leaders and peers who are committed to helping you succeed.
  • Collaborative Culture: Join a team that values teamwork, growth, and career development.
  • Job Satisfaction: Take pride in producing high-quality work that makes a difference.
Key Responsibilities:
  • Customer Relationship Management: Act as the primary contact for borrowers and approved third parties (e.g., investors, attorneys, and trustees) while delivering an exceptional customer experience.
  • Documentation and Compliance: Obtain and process required documents for loss mitigation, ensuring accuracy and compliance with investor and regulatory guidelines.
  • Solution-Oriented Communication:
    • Present borrowers with available loss mitigation options, including deferrals, forbearance, loan modifications, partial claims, repayment plans, short sales, or deeds in lieu of foreclosure.
    • Clearly communicate decisions and next steps, including modification approvals or denials, and guide borrowers through alternative solutions when needed.
  • Financial Discussions: Engage in conversations with borrowers about their financial information, such as debt-to-income ratios, tax records, and personal financial statements, to assess eligibility for solutions.
  • Cross-Department Collaboration:
    • Coordinate with loss mitigation, foreclosure, bankruptcy, loan servicing, and other mortgage operations teams to ensure timely resolution of borrower situations.
    • Hold internal teams accountable for completing tasks and meeting deadlines to maintain compliance and regulatory requirements.
  • Research and Issue Resolution: Investigate borrower issues, provide updates, and ensure final resolutions are achieved.
  • Investor Interaction: Communicate and collaborate with mortgage investors to address borrower-specific issues and secure approvals for resolutions.
  • Proactive Communication: Make inbound and outbound calls to borrowers to provide updates, collect necessary documents, and discuss decisions and next steps.
Basic Qualifications:
  • Mortgage Servicing Expertise: Background in mortgage servicing, with knowledge of default processes and loss mitigation programs.
  • Communication Skills: Strong oral communication, counseling, and persuasion abilities.
  • Organizational Strengths: Proven ability to manage multiple priorities and tasks in a fast-paced, production-driven environment.
  • Decision-Making Abilities: Capacity to make independent decisions and exercise sound judgment.
  • Adaptability: Flexibility to handle evolving business needs with a positive attitude.
  • Technical Proficiency: Familiarity with digital phone systems and mortgage servicing platforms.
  • Professionalism: Experience working with external parties, including attorneys, investors, and vendors.
Preferred Qualifications:
  • Industry Knowledge: Experience as a Single Point of Contact (SPOC) within mortgage servicing.
  • Systems Experience: Familiarity with Black Knight (BKFS) servicing systems.
  • Regulatory and Investor Knowledge: Understanding of agency and investor requirements and regulations.
Hours and Work Schedule:
  • Hours Per Week: 40 hours
  • Work Schedule: Flexible schedules available between 8:00 AM and 8:00 PM.

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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