Plexos Group Jobs (NOW HIRING)

Plexos Group LLC is seeking a detail-oriented IT and Administrative Support Tech to support daily technical operations and administrative functions for our Santa Fe office. This position provides hands-on IT support, maintains IT asset records, and assists with routine administrative and project support tasks for the disaster recovery team.

This is a non-exempt, hourly position. The role follows established procedures, works under general supervision, and focuses on executing defined tasks to support IT operations and project coordination.

Key Responsibilities

IT Support & Technical Services

• Receive and respond to employee IT support requests using a ticketing system following established service procedures.
• Troubleshoot and resolve routine Level 1 and Level 2 technical issues based on documented processes and guidance.
• Provide basic technical assistance to employees with hardware, software, and standard applications.
• Gather information and follow troubleshooting steps to identify and escalate unresolved issues as needed.
• Install, configure, image, and deploy laptops and standard IT equipment according to company procedures.
• Perform basic hardware repairs or coordinate replacements per established guidelines.
• Assist with setup of cabling, workstations, and standard network equipment under supervision.
• Maintain accurate service tickets, logs, and technical documentation.
• Follow company security and access protocols when configuring systems.
• Provide customer service support to employees and escalate issues when appropriate.

Asset Management

• Receive, log, label, and store incoming IT equipment following inventory procedures.
• Maintain accurate asset inventory records in tracking systems.
• Track equipment assignments, returns, and disposals based on established processes.
• Package and ship equipment between locations, maintaining shipping documentation.
• Assist with routine inventory audits and reconciliation activities.
• Generate regular inventory reports using predefined formats.

Administrative & Project Support

• Assist with preparation of routine reports using templates and provided data.
• Support tracking of project expenses by collecting and organizing documentation.
• Assist with invoice processing, document filing, and RFI responses using established formats.
• Compile materials and supporting documents for financial and program reporting.
• Maintain organized files, spreadsheets, and project documentation.
• Draft routine correspondence such as emails, memos, and meeting notes.
• Coordinate meetings, including scheduling, materials preparation, and note-taking.
• Perform general administrative tasks including filing, scanning, and document preparation.
• Maintain office and project supply inventory and reorder supplies as needed.
• Provide clerical and administrative support to project managers and team members.
• Perform other assigned duties that support IT operations and project administration.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support, help desk, or desktop support.
• Experience with inventory tracking or asset management systems preferred.
• Familiarity with ticketing/help desk systems.
• Basic understanding of computer hardware, software, and troubleshooting processes.
• Strong organizational skills and attention to detail.
• Ability to follow instructions, prioritize tasks, and meet deadlines.
• Effective communication and customer service skills.

Working Conditions / Physical Requirements

• This position is on-site in Santa Fe, NM (5 days per week).
• Non-exempt role; eligible for overtime in accordance with company policy and applicable laws.
• Must accurately record all hours worked.
• Occasional after-hours work may be required based on workload demands.
• Ability to lift and move equipment or boxes up to 45 lbs.

Plexos Group LLC is an Equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. Plexos Group recognizes the importance of a diverse and inclusive workforce that considers the needs of the communities we serve, and we are committed to providing an inclusive workplace environment free from discrimination.