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Platform Support Agent Jobs (NOW HIRING)

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

Our unified commerce platform supports all types of events - from festivals to global arena tours ... The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

Our unified commerce platform supports all types of events - from festivals to global arena tours ... The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ...

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

The Chat Support Agent will be responsible for providing exceptional customer service and technical support to our students, parents, and faculty through our online chat platform. This is a ...

Tixr

Fan Support Agent

$19.25 - $25.50/hr

Fan Support Agent Tixr's on a mission to transform the ticket buying experience with a modern ... Our unified commerce platform is built for big, supporting all types of events, from festivals to ...

UtiliSave LLC

AI Platform Support Engineer

Southampton, NY · On-site +1

$65K - $80K/yr

... seeking an AI Platform Support Engineer to help build, maintain, and grow our production AI ... refine LLM agent behavior, including instruction tuning, tool/Action Group testing, and prompt ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients and their customers through our live chat platform. You will be the first point of contact for any ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients and their customers through our live chat platform. You will be the first point of contact for any ...

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent ... Experience using customer support software such as Zendesk, Salesforce, or similar platforms.

UtiliSave LLC

AI Platform Support Engineer

Manhattan, NY · On-site

$60 - $80/hr

Configure and refine LLM agent behavior, including instruction tuning, tool/Action Group testing ... Support future integration between the AI platform and CRM by helping define data exchange ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

About the job Remote Chat Support Agent This is a remote position open to residents of the United ... chat platforms and customer service software - Ability to work independently and in a team ...

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

Remote Chat Support Agent This is a remote position open to residents of the United States only ... Proficient in using online chat platforms and customer service software * Ability to work ...

StudyFetch

Support Agent

Beverly Hills, CA · On-site

$69K - $78K/yr

About the Role We're looking for an empathetic and detail-oriented Tier 2 Support Agent to join our Live Ops team and handle escalated customer issues across our platform. In this role, you'll act as ...

Qode

Chat Support Agent

Chat Support Agent We are seeking a dedicated and customer-focused Chat Support Agent to join our ... through our live chat platform. You will be instrumental in resolving customer inquiries ...

New

Matanuska Telephone Association

... wide platform of corporate and customer owned equipment. Technical Support Agents schedule and ... SUPPORT AGENT SPECIFIC TASK DESCRIPTION * Provide professional, courteous, prompt, and accurate ...

New

Qode

Chat Support Agent

CO · On-site +1

Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... through our live chat platform. You will be instrumental in resolving customer inquiries ...

Simera

Customer Support Agent CO

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Comfortable using computers, CRM systems, ticketing platforms, and other digital tools. * Ability ...

New

Simera

Customer Support Agent (Remote)

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Comfortable using computers, CRM systems, ticketing platforms, and other digital tools. * Ability ...

Simera

Customer Support Agent PE

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Comfortable using computers, CRM systems, ticketing platforms, and other digital tools. * Ability ...

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Platform Support Agent information

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As of Sep 9, 2026, the average hourly pay for platform support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

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Infographic showing various Platform Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Fan Support Agent

Santa Monica, CA • On-site

Tixr
Software Development • 11 - 50 employees
Learn more about Tixrexternal

$21 - $28.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About Tixr
Tixr is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace, headquartered in Santa Monica, CA. Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our unified commerce platform supports all types of events - from festivals to global arena tours - with an almost limitless suite of commerce offerings beyond admission tickets.
We are a founder-owned and led company with staff throughout the US, Canada, and UK, exclusively powering 500 of the most respected live entertainment brands in 40 countries - including Riot Fest, Acura Grand Prix of Long Beach, San Jose Earthquakes, Houston Dynamo, Sturgis Buffalo Chip, Lightning in a Bottle, and many more.
The Opportunity
As a Fan Support Agent, you will be the first point of contact for fans reaching out with questions or issues related to their tickets, orders, and event experience. You will work primarily through our support platform (Intercom) alongside our AI support agent, resolving inquiries quickly and empathetically while knowing when to escalate more complex issues. This is a great opportunity for someone early in their support career to build a strong foundation in customer service, ticketing operations, and live event commerce, with room to grow within our Customer Success & Support organization.
This role works a Tuesday-Saturday schedule to align with peak fan support demand around weekend events.
Responsibilities
Fan-facing support
  • Respond promptly and empathetically to fan inquiries across chat and email, primarily through Intercom.
  • Troubleshoot common issues such as order confirmation problems, ticket delivery/access issues, account login problems, and refund or exchange requests.
  • Guide fans through self-service tools and platform features to resolve issues efficiently.
  • Maintain a friendly, professional, and fan-first tone in every interaction, reflecting Tixr's brand voice.
Day-to-day queue management
  • Monitor and work assigned Intercom queues, meeting response and resolution time SLAs.
  • Partner with our Fin AI support agent, reviewing and refining AI-suggested responses where appropriate.
  • Accurately tag and categorize conversations to support reporting and quality tracking.
  • Identify conversations that require escalation and route them to the appropriate team (Client Experience, Technical Solutions, or Support leadership) with clear context.
Collaboration with internal teams
  • Flag recurring issues, content gaps, or confusing platform flows to leadership and product teams to help improve macros, help center content, Fin AI guidance, and our overall fan experience.
  • Escalate account or client-level concerns to the Client Experience Manager or Technical Solutions Manager as needed.
  • Work with the wider Client Success team to stay current on new features, policy changes, and event-specific support needs.
Operational excellence
  • Maintain clear and accurate records of fan interactions within Intercom.
  • Meet individual quality and productivity targets, including CSAT and response time goals.
  • Support additional coverage needs during high-volume periods, including on-sale days and live events.
Qualifications
Required
  • A bachelor's degree in Business or a related field
  • 0-1 years of experience in customer service, support, or a related fan-facing role (internships and part-time experience count!)
  • Excellent written communication skills with strong attention to detail
  • A calm, empathetic approach to problem-solving, even in high-volume or high-pressure moments
  • Comfortable learning and working within new software tools and platforms
  • Reliable, organized, and able to manage a queue of concurrent conversations
  • Open to feedback, adaptable, and committed to continuous learning
  • Ability to work a Tuesday-Saturday schedule
Preferred
  • Familiarity with Intercom, HubSpot, Notion, Slack, or similar tools
  • Interest in or experience with live events, music, sports, or ticketing
  • Experience working alongside AI tools or automation in a support context
The ideal candidate is a fast learner with a genuine curiosity for solving fans' problems, a positive attitude, and a strong sense of ownership over the fan experience.
The Perks
  • Salary Range: Competitive, paid hourly
  • 100% Remote Okay with Hybrid Optional
  • Paid Health benefits
  • Dental, Vision, Life Plans
  • Flexible Vacation
  • 401k (50% Match up to 3%)
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Ticket Hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers' New G League Affiliate Rip City Remix, among many others.

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