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Platform Experience Associate Jobs in Colorado (NOW HIRING)

Runna

Customer Experience Team Lead

Denver, CO · On-site

We're putting together a talented team to build the #1 training platform for Runners We help ... You will manage and develop a team of associates, drive performance through clear metrics like CSAT ...

Runna

Customer Experience Senior Associate

Denver, CO · On-site

$68K - $72K/yr

We're putting together a talented team to build the #1 training platform for Runners We help ... Experience Senior Associate to join our US Customer Experience team in Denver, working Tuesday ...

smartdept. inc.

Senior Graphic Designer

Denver, CO · On-site

$66K - $91K/yr

Create digital assets for web, email, and other online platforms * Produce illustrations and ... Education/Experience: * Associate's degree in design and/or certificate in graphic design required ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

$65K - $75K/yr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or ... Experience with collaboration platforms (Zoom, SharePoint, MS Teams, Slack). * Familiarity with ...

Peraton

SR Cloud Engineer - Space Programs

Aurora, CO · On-site

$135K - $216K/yr

Cloud certification such as AWS Solutions Architect Associate, Google Cloud Architect, or Microsoft MCSE - Cloud Platform * Experience with Linux system administration (RHEL), PKI/certificates, and ...

Peraton

SR Cloud Engineer - Space Programs

Aurora, CO · On-site

$135K - $216K/yr

Cloud certification such as AWS Solutions Architect Associate, Google Cloud Architect, or Microsoft MCSE - Cloud Platform * Experience with Linux system administration (RHEL), PKI/certificates, and ...

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Showing results 21-40

All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Colorado

Platform Experience Associate information

See Colorado salary details

$28.4K

$148.5K

$326.5K

How much do platform experience associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for platform experience associate in Colorado is $148,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $223,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Colorado? For Platform Experience Associate jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Platform Experience Associate jobs in Colorado look for? The top searched job categories for Platform Experience Associate jobs in Colorado are:
What cities in Colorado are hiring for Platform Experience Associate jobs? Cities in Colorado with the most Platform Experience Associate job openings:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $148,484 per year, or $71.4 per hour.

Customer Experience Team Lead

Runna

Denver, CO • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

We're putting together a talented team to build the #1 training platform for Runners
We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
We're growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the iPhone app of the year, reflecting the innovation and impact of what we've built & in 2025 we were acquired by Strava!
Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We're growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join.
About This Role
This role leads the US Customer Experience team within General Support, focusing on delivering a high-quality, consistent, and scalable customer experience. You will manage and develop a team of associates, drive performance through clear metrics like CSAT and NPS, and ensure day-to-day operations run smoothly. The role combines hands-on leadership with strategic thinking, requiring you to balance team development, operational execution, and customer satisfaction.
You will also play a key role in shaping and executing the CX strategy by identifying customer trends, improving processes, and elevating communication standards. Working closely with cross-functional teams, you'll ensure customer insights are translated into meaningful product and experience improvements. This is a high-impact role with strong growth potential, offering the opportunity to scale a team and influence the overall customer journey.
What You'll Do
  1. Lead & Elevate the Customer Experience Team in the US
  • Lead the Customer Experience team in the US, setting the vision for how we deliver exceptional, consistent, and scalable customer interactions across all touchpoints
  • Manage and develop a team of Customer Experience Associates, providing strategic guidance, coaching, and performance management to ensure high-quality engagement and long-term growth
  • Build a strong, customer-first culture grounded in empathy, accountability, and continuous improvement

  1. Support Customer Experience Performance & Operations
  • Track and monitor key CX metrics (CSAT, NPS, response quality), using insights to identify trends and highlight opportunities for improvement across the customer journey
  • Maintain visibility into day-to-day operations, ensuring strong coverage, timely responses, and a consistently high-quality customer experience
  • Identify recurring themes and friction points in customer interactions, and contribute to actionable improvements in processes, workflows, and experience delivery

  1. Support Customer Insights & Experience Improvement
  • Surface customer insights and identify recurring themes to help refine CX processes, communication standards, and workflows
  • Contribute to initiatives that improve customer satisfaction, onboarding, retention, and overall lifecycle experience
  • Ensure customer feedback is consistently captured, organized, and shared with relevant stakeholders to support informed decision-making

  1. Handle Escalations & Experience Design
  • Act as a point of escalation for more complex or sensitive technical issues, supporting the team in troubleshooting and resolution
  • Ensure issues are clearly documented and passed to the appropriate teams when needed, maintaining a structured and efficient escalation process
  • Continuously improve customer communication standards, ensuring clarity, consistency, and tone across all interactions

  1. Support US CX Operations & Growth
  • Support hiring and onboarding for the US Customer Experience team, helping new team members ramp effectively and integrate into established ways of working
  • Contribute to improving processes, workflows, and documentation to enhance team efficiency, consistency, and scalability within US operations
  • Assist in evaluating and optimizing tools and systems that support team productivity and the overall customer experience

What You'll Bring to the Team
  1. Leadership & Customer Experience Expertise
  • 3+ years of experience in customer experience, customer success, or support leadership roles, with a track record of managing and scaling high-performing teams
  • Strong ability to balance strategic thinking with operational execution
  • Exceptional communication skills, with the ability to influence stakeholders and represent the customer at all levels of the organization

  1. Operational & Strategic Excellence
  • Proven ability to define, measure, and improve CX performance through data-driven decision-making
  • Strong organizational skills, with experience managing multiple priorities, programs, and stakeholders simultaneously
  • Experience building and optimizing processes in fast-paced, scaling environments

  1. Customer-Centric & Insight-Driven Mindset
  • Deep understanding of customer needs and behaviors, with the ability to identify patterns and drive meaningful improvements
  • Comfortable working with ambiguity and leading through change
  • Strong problem-solving skills with a focus on proactive, experience-driven solutions rather than reactive support

  1. Tools & Systems
  • Experience with customer communication and collaboration tools such as Intercom, Slack, Notion, Jira, and Google Workspace
  • Familiarity with CX platforms, feedback tools, and CRM systems (intercom preferred)

Benefits
We're offering a salary of $92,800 - $98,500, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below:
We're also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA S
  1. Flexible working - we typically spend 3 days a week together in the office.
  2. 25 days holiday, plus bank holidays
  3. Free Runna & Strava subscriptions for you and 3 of your friends (get ready to be your friends fave person or save them for holiday presents!)
  4. Headspace membership
  5. Money every year to spend on gear, events and the gym!
  6. Health insurance (including Dental and Vision) and workplace 401K scheme.
  7. Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
  8. Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
Please see more info on our amazing benefits here: Benefits at Runna
Our Interview process
Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:
  1. Introductory chat with Josh, Talent Partner (20-minute video call)
  2. Take Home Task and second round task interview with Sina (Head of Customer Experience) and Chris (UK Customer Experience Lead) (60 minutes video call)
  3. Final round with Sina (Head of Customer Experience) and another CX team member (30 minute video call)

Please let us know if there's anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!

Apply