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Plantronics Jobs in Virginia (NOW HIRING)

XACT

Customer Service Specialist - VA

Woodbridge, VA · Remote

$14.99 - $15/hr

Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series) • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must ...

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Plantronics information

What is a Plantronics job?

Plantronics, now known as Poly after merging with Polycom, is a company that designs and manufactures audio communications equipment for businesses and consumers. Jobs at Plantronics can range from engineering and product design to sales, customer support, marketing, and manufacturing roles. Employees work on developing and supporting products like headsets, speakerphones, and video conferencing solutions that facilitate communication in professional and personal settings. Working at Plantronics typically involves contributing to innovative technology and collaborating with a global team.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager typically offer the highest salaries, often exceeding $50,000 to $70,000 annually depending on experience and location. Advanced roles may require leadership skills, industry knowledge, and sometimes certifications, with higher pay reflecting increased responsibility and expertise.

What are some common challenges faced by employees working in customer support roles at Plantronics, and how are they addressed?

Employees in customer support roles at Plantronics often encounter challenges such as troubleshooting complex technical issues, staying updated with rapidly evolving product lines, and managing high volumes of customer inquiries during peak periods. To address these challenges, Plantronics provides comprehensive training programs, access to detailed knowledge bases, and regular team meetings for sharing best practices. Additionally, employees are encouraged to collaborate closely with engineering and product teams to resolve escalated issues efficiently and ensure high customer satisfaction.

What are the key skills and qualifications needed to thrive as an employee at Plantronics (now Poly), and why are they important?

To thrive at Plantronics (Poly), you generally need expertise in audio technology, product development, and a relevant degree such as engineering, computer science, or business depending on the role. Familiarity with collaboration platforms, hardware and software integration, and certifications like Cisco or Microsoft Teams accreditation are often valued. Strong teamwork, problem-solving, and communication skills help employees excel in a fast-paced, innovation-driven environment. These abilities are crucial for delivering high-quality communication solutions and driving business growth.

Why is Gen Z struggling to get jobs?

Gen Z faces challenges in securing jobs due to high competition, limited work experience, and evolving employer expectations for digital skills and adaptability. Many entry-level roles require specific skills or certifications, making it harder for younger applicants to stand out without prior experience.

What does Plantronics do?

Plantronics, now part of Poly, designs and manufactures audio communications equipment such as headsets, conference phones, and collaboration tools for business and consumer use. Employees in related roles may work on product development, technical support, or sales, often requiring knowledge of audio technology and customer service skills.

What is the difference between Plantronics vs Customer Support Specialist?

AspectPlantronicsCustomer Support Specialist
CredentialsTechnical certifications, product knowledgeCustomer service training, communication skills
Work EnvironmentOffice, warehouse, or remote technical supportCall centers, offices, remote
Industry UsageTelecommunications, electronics manufacturingVarious industries including tech, retail, healthcare

Plantronics professionals focus on technical support and product knowledge related to audio devices, while Customer Support Specialists handle customer inquiries across multiple industries. Both roles require strong communication skills, but their specific expertise and work environments differ.

What jobs pay $500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, top-tier investment bankers, and certain specialized medical professionals like neurosurgeons. These roles typically require extensive experience, advanced skills, and often involve significant responsibility or ownership stakes.
What are popular job titles related to Plantronics jobs in Virginia? For Plantronics jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Plantronics jobs in Virginia look for? The top searched job categories for Plantronics jobs in Virginia are:
Plantronics jobs near you
Infographic showing various Plantronics job openings in Virginia as of July 2026, with employment types broken down into 35% Full Time, and 65% Part Time. Highlights an 49% In-person, and 51% Remote job distribution.
Customer Service Specialist - VA

Customer Service Specialist - VA

XACT

Woodbridge, VA • Remote

$14.99 - $15/hr

Full-time

Dental, Vision, Life, PTO

Posted 16 days ago

Job description

This is a remote position.

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.
We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.


XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.


What You’ll Do:
● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
● Communicate clearly with other departments to ensure timely order processing and delivery
● Meet established performance metrics and continually set goals for professional growth
● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
● Contribute to projects and other tasks as needed to support company growth

Who You Are:
● Someone who truly gets excited about making customers happy through understanding and solving their problems
● A problem-solver who is motivated to find solutions and create positive outcomes
● A great communicator who can connect, empathize, and build trust with customers
● A great listener who can connect with customers and understand their needs
● Organized and detail-oriented, ensuring every customer’s request is handled effectively
● Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:
● High school diploma or equivalent; some college coursework is a plus
● Prior customer service experience is ideal, but we’re happy to train the right candidate
● Strong communication, interpersonal, and decision-making skills
● A proactive, positive attitude with a focus on solutions and customer satisfaction
● Ability to multitask and prioritize in a fast-paced environment
● Comfort with technology: experience with Google Workspace and CRM systems is a bonus
● Ability to type at a minimum 40 WPM


Why Join Us?
At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.



Requirements

Physical Requirements:

● Ability to remain in a stationary position for prolonged periods while working at a computer

● Ability to communicate effectively with customers over the phone and via email or live chat

● Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.

• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you.

• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program.

• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.

• A webcam, for training, compliance and collaboration purposes.

• A wired network connection (wireless is not permitted).

• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)

• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred.



Benefits

Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.

Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.

Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.

Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin.

We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.

In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices.

Relax — it’s expected.
We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.

We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.