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Planet Payment Jobs (NOW HIRING)

Planet Payment

Onboarding Operator

Chicago, IL · Hybrid

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our ...

Earl Enterprises

Planet Hollywood Server

Manhattan, NY · On-site

Planet Hollywood, a world-renowned trademark established in 1991, continues to expand its brand ... Accurate in cash handling and knowledge of forms of payment accepted. Practices and understands ...

Planet Fitness

$11 - $11.50/hr

Sign up new members calculating rates and monthly payment amounts. * Assist the Club Manager in ... Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the ...

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How much do planet payment jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for planet payment in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.71 per hour, depending on experience, location, and employer.

What is Planet Payment and what does the company do?

Planet Payment is a global payment processing company that provides international payment and multi-currency processing services to merchants and financial institutions. The company enables businesses to accept payments in multiple currencies, allowing customers to pay in their preferred currency while merchants receive settlements in their own. Planet Payment's solutions are widely used by retailers, e-commerce businesses, hotels, and hospitality providers to enhance customer experience and streamline cross-border transactions.

What is the difference between Planet Payment vs Payment Processor?

AspectPlanet PaymentPayment Processor
Credentials/CertificationsIndustry-specific certifications, such as PCI DSS complianceSimilar certifications, including PCI DSS and security standards
Work EnvironmentFinancial technology companies, payment service providersFinancial institutions, merchant services companies
Employer & Industry UsageUsed by companies offering international payment solutionsUsed by merchants and banks to handle payment transactions
Common Search/Comparison IntentUnderstanding payment solutions and international processingChoosing payment processing services for business needs

Planet Payment specializes in international payment processing solutions, while Payment Processors provide the infrastructure for handling various payment transactions. Both roles require similar certifications and operate within the financial technology industry, but their focus differs: Planet Payment emphasizes cross-border payments, whereas Payment Processors support general payment handling for merchants and banks.

What are the key skills and qualifications needed to thrive as a Payment Solutions Specialist at Planet Payment, and why are they important?

To thrive as a Payment Solutions Specialist at Planet Payment, you need a strong understanding of payment processing, financial regulations, and experience in the fintech or payment industry, often supported by a relevant degree. Familiarity with payment gateways, POS systems, and industry certifications such as PCI DSS compliance is typically required. Excellent problem-solving, customer service, and communication skills help in building client trust and managing technical issues. These skills are crucial for ensuring secure, efficient transactions and maintaining high client satisfaction in a rapidly evolving payments landscape.

What are typical challenges faced by professionals working at Planet Payment and how can they be addressed?

Professionals at Planet Payment often navigate the complexities of cross-border payment solutions, which can involve managing diverse regulatory requirements and fluctuating currency exchange rates. Adapting to rapidly evolving payment technologies and ensuring seamless integration with clients' systems are common challenges. Team members can address these by staying updated on industry trends, actively participating in cross-functional projects, and leveraging internal training resources. Close collaboration with compliance, technology, and client support teams is also key to overcoming regulatory and technical hurdles.
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Planet Payment jobs near you

Onboarding Operator

Planet Payment

Chicago, IL • Hybrid

Full-time

Posted 4 days ago

Job description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increaserevenueand save time.

Role overview:

As Onboarding Operator you'll be responsible for managing the end-to-end merchant onboarding process across multiple IT platforms and internal departments at Planet, ensuring a seamless and timely setup experience. Acting as a key point of contact, the role combines strong customer service with cross-functional collaboration to resolve queries, maintain data integrity, and drive continuous improvements in how Planet supports its merchants.

What you will do:

  • Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner

  • Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA's

  • Resolve issues/queries by interacting and communicating with other colleagues/ departments

  • Route tickets to the correct department to take action on needed changes to merchant's accounts

  • Submit requests for mass account changes to the appropriate departments, explaining in fine detail the scope of the needed changes, providing screen shots of how to account change is performed in order for the appropriate department to help create mass account change scripts. Help Validate in testing environment if scripts for mass account changes are correctly working.

  • Adapt to fast moving environment in a proactive and team focused manner

  • Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification

  • Provide accurate, valid and complete information

  • Liaise with other departments to review contracts to ensure correct configuration and billing models provided

  • Communicate any improvements that can be made to make supporting merchants more effective

  • Help maintain and update the team knowledge base

  • Ensure Data Integrity is maintained when working on tickets by ensure the tickets are appropriately categorized with the type of change being made and that the merchant relevant information is populated on the ticket to help it be easier to find any merchant's records of changes made to their account

  • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve

  • Work with an openness to take on new tasks and challenges as they present themselves within the position

  • Follow communication procedures, guidelines and policies

  • Flexibility with traveling to provide onsite Installation support.

Who you are:

  • You will have a strong understanding of the integrated payments world

  • Well organized and able to work to tight deadlines

  • You will be a strong team player

  • Previous experience within Fintech, payments, POS or Tax Free industry is an added asset

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.

At Planet, you would be working primarily remotely with occasional in office presence for training/meetings.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Apply