NAVA Software solutions is looking for a Sr. IT/Software Tech Support Details: Sr. IT/Software Tech Support Location: Chicago IL - 2x /week onsiteDuration: 12 monthsAs a Software Support Senior Associate you are responsible for supporting numerous Windows desktop applications. You work hard to stay on top of fast changing technology and invest a lot of energy in learning new tricks. You are caught up on industry trends in client development frameworks and also anticipate what the near future will bring. Furthermore:
- You bring 5+ years of experience with
- Windows Servers
- Windows Desktop
- Vended Applications ( in-house and SaaS )
- SQL/Oracle databases
- Middleware Web Services
- Web Applications, You have a strong understanding of APIs and how to use them in practice.
You have Knowledge of:
- Windows infrastructure: Understanding of domain groups from a software support perspective.
- Directory security and permissions. Basic familiarity with networking concepts such as firewall rules, VPN, access lists, etc.
- Our tech stack: Java / Pivotal Cloud Foundry / SQL / Microsoft Windows / Oracle Web-Logic / HCL Notes / Networking / Windows Servers / API
WHAT YOU'LL DO:
As a partner on the Wealth Management Application Support team, you will be an integral part of one of our nimble, cross-functional teams innovating an entire industry. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community.
As a Software Support Senior Associate , you will:
- Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
- Use basic programming knowledge to create or modify scripts and programs.
- Constantly looks for better ways of solving technical problems and designing the solution by not being afraid of challenging the status quo.
- Mentor and coach others on the team.
- Support existing software systems and platforms and hook in applications to applicable data sources
- Write both unit and integration tests and develop automation tools for daily tasks
- Create and maintain Disaster Recovery plans and participate in DR Testing
- Participate in knowledge transfer sessions to understand the application that is being transferred to support.