Pierce County Library Jobs (NOW HIRING)

Library Operations Supervisor - 40 Hours

Pierce County Library System

Hiring Range: $37.97 - $44.01 per hour/ year; Pay Grade Range: $37.97 - $52.54 per hour/year

Compensation

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below. 

Position Summary

Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors.  Ensures high-quality, customer-focused library services that align with the Library’s strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination.  Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.

Essential Job Functions

Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.

Essential Function

Description

% of Time

Library Operations

Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs.

Oversees and approves payroll time entries and leave requests, backing up other team members as needed.

Ensures compliance with policies, procedures, and service standards.

Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards.

30%

Employee Supervision & Development

Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards.

Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation.

25%

Service Delivery

Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior.

Develops and guides staff in providing welcoming and inclusive spaces and services.

Guides staff in the successful delivery of information and readers’ advisory services, as appropriate to their role.

Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines.

Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source.

Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints.

20%

Facilities Coordination