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Phorest Jobs (NOW HIRING)

Phorest

Director of Operations

Philadelphia, PA · On-site

Ontario, Quebec, British Columbia About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally ...

Phorest

Director of Operations

Philadelphia, PA

About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally -- that's one million businesses ...

Phorest

Ontario, Quebec, British Columbia About Phorest Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally ...

Whitehouse Salon

Be Seen First

Salon Receptionist / Front Desk Coordinator

Pittsburgh, PA · On-site

$15 - $18/hr (+ commission)

Proficiency with POS systems and salon booking software (e.g., Boulevard, Vagaro, Phorest, or Mindbody and Booker.) * Communication: Exceptional verbal communication and interpersonal skills.

5 Salon & Spa

Salon Spa ReceptionistManager

Fort Lee, NJ · On-site

$12.75 - $17.25/hr

Familiarity with POS systems; experience with Phorest Software is a plus. * Leadership: Strong leadership skills to effectively manage and inspire a team. * Communication: Excellent communication ...

5 Salon & Spa

Salon Spa ReceptionistManager

Fort Lee, NJ · On-site

$12.75 - $17.25/hr

Familiarity with POS systems; experience with Phorest Software is a plus. * Leadership: Strong leadership skills to effectively manage and inspire a team. * Communication: Excellent communication ...

Whitehouse Salon

Be Seen First

Salon Receptionist / Front Desk Coordinator

Pittsburgh, PA · On-site

$15 - $18/hr (+ commission)

Proficiency with POS systems and salon booking software (e.g., Boulevard, Vagaro, Phorest, or Mindbody and Booker.) * Communication: Exceptional verbal communication and interpersonal skills.

BLONDIES TAN LLC

Nail Technician

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Barber

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Barber

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Massage Therapist

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Nail Technician

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Barber

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

BLONDIES TAN LLC

Barber

Columbus, IN · On-site

Phorest software for managing guest records, online bookings, and professional communication--without needing to share personal contact information * Business and tax support to help with financial ...

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Phorest information

What is a Phorest, and what does a Phorest employee do?

Phorest is not a job title, but rather the name of a company that provides salon software solutions. Employees at Phorest work in various roles, such as software development, customer support, sales, and marketing, all focused on helping salons manage appointments, clients, payments, and marketing campaigns. The company is known for its innovative technology designed specifically for the beauty and wellness industry. Working at Phorest typically involves collaborating with salon professionals to improve their business operations through digital tools and services.

What are the key skills and qualifications needed to thrive as a Phorest Salon Software Specialist?

To thrive as a Phorest Salon Software Specialist, you need a solid understanding of salon operations, customer service skills, and ideally experience in beauty or software support roles. Familiarity with the Phorest platform, CRM systems, and troubleshooting technical issues is essential, with additional value from certifications in IT support or customer service. Exceptional communication, problem-solving abilities, and patience help you effectively assist clients and resolve their concerns. These skills are crucial for ensuring client satisfaction, smooth salon operations, and maximizing the software’s benefits for businesses.

What are some common challenges faced by employees working at Phorest, and how does the company support staff in overcoming them?

At Phorest, team members often navigate the fast-paced nature of the tech industry, particularly in delivering innovative solutions for salon management software. Balancing multiple client needs and adapting to new features or updates can be demanding. However, Phorest fosters a supportive environment through regular team collaboration, ongoing professional development, and open communication channels. The company also encourages employees to participate in knowledge-sharing sessions and provides access to resources that help staff stay up-to-date and manage workload efficiently.

What is the difference between Phorest vs Salon Manager?

AspectPhorestSalon Manager
CredentialsTypically requires beauty or salon management certifications, software trainingRequires similar certifications, often with additional business or management courses
Work EnvironmentSalon or spa settings, focusing on software implementation and supportSalon or spa environment, overseeing daily operations and staff
Industry UsageUsed by salons for booking, marketing, and managementUsed by salon managers for staff coordination and business oversight

While Phorest is a salon management software platform, Salon Manager refers to the role of a professional overseeing salon operations. Both are integral to salon success but serve different functions: Phorest provides digital tools, whereas Salon Manager is a job position focused on leadership and administration.

More about Phorest jobs

What cities are hiring for Phorest jobs?

Cities with the most Phorest job openings:

What states have the most Phorest jobs?

States with the most job openings for Phorest jobs include:

What job categories do people searching Phorest jobs look for?

The top searched job categories for Phorest jobs are:

Phorest jobs near you
Infographic showing various Phorest job openings in the United States as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% Physical job distribution.

Director of Operations

Phorest

Philadelphia, PA • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 6 days ago

Job description

Hiring Location
This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:
  • USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
  • Canada: Ontario, Quebec, British Columbia
About Phorest
Phorest powers over 11,000 hair, beauty, and medi-spa businesses using our software across the globe. Our aim is to capture 25% of the market globally - that's one million businesses and a billion-dollar company.
We're continuing to grow and are excited to add a new member to the team. You'll join a group of highly motivated individuals working together to help Phorest grow even faster.
The Opportunity
As our Director of Operations, North America, you'll play a critical leadership role in shaping how we deliver an exceptional customer experience for our salons and medspas across the region.
Reporting to the General Manager, North America, you'll lead our Onboarding, Support, and Pay Operations functions, ensuring customers receive a consistent, high-quality experience from implementation through to ongoing support.
This is an opportunity to lead at both a strategic and operational level. You'll translate our North America growth ambitions into clear operational plans, build scalable ways of working, strengthen leadership capability across the teams, and use data and insight to continuously improve how we operate.
You'll work closely with Customer Success, Sales, Product, Finance, People and Global Operations, connecting the dots across the customer journey and ensuring our post-sales organisation can scale effectively as Phorest continues to grow.
What You'll Do
  • Lead North America operations, with overall responsibility for the performance of our Onboarding, Support, and Pay Operations functions.
  • Translate regional business goals into clear operational priorities, KPIs, plans and team objectives.
  • Partner closely with the General Manager and North America leadership team to identify opportunities, risks and areas where we can improve performance.
  • Ensure Onboarding, Support, and Pay Operations are aligned with our regional growth, retention, customer experience and efficiency goals.
  • Build scalable operating models that enable us to grow customer volumes while maintaining service quality and a strong employee experience.
  • Own operational performance across Support, including response and resolution times, customer satisfaction, quality, productivity and overall service delivery.
  • Lead the performance of Onboarding, improving areas such as time to onboard, customer readiness, implementation quality, capacity and customer satisfaction.
  • Use customer feedback and operational data to identify trends, root causes and opportunities to improve the customer journey.
  • Lead, coach and develop Onboarding, Support, and Pay Operations managers, creating clear expectations and building strong leadership capability and accountability across the region.
  • Establish effective operating rhythms, dashboards and performance reviews, giving regional leadership clear visibility of performance and priorities.
  • Lead workforce and capacity planning in partnership with Finance and People, ensuring teams are structured and resourced effectively.
  • Partner closely with Customer Success, Sales, Product, Education and Global Operations to strengthen handoffs and deliver a joined-up customer experience.
  • Identify and lead continuous improvement initiatives across processes, workflows, documentation and tooling.
  • Explore how automation, AI and data insights can improve productivity and scalability while protecting both the customer and employee experience.
  • Lead teams effectively through change, ensuring improvements are clearly communicated, well implemented and deliver measurable results.
  • Build a culture of continuous improvement where teams are empowered to identify and implement better ways of working.
Who You Are
  • 8+ years' experience across operations, customer operations, support, onboarding, implementation, customer success operations or a related post-sales leadership environment.
  • Experience within SaaS, technology or another fast-paced, customer-led environment is strongly preferred.
  • Proven experience leading managers and scaling operational teams in a fast-paced organisation.
  • Experience establishing and managing operational KPIs, performance reporting, capacity planning and continuous improvement programmes.
  • Strong commercial acumen and an understanding of how operational performance connects to growth, retention, cost, productivity and customer value.
  • The ability to use data and insight to identify trends, diagnose problems and turn them into clear actions and recommendations.
  • Experience improving processes and building scalable operating models as an organisation grows.
  • Strong change leadership skills, with the ability to bring teams and managers through change with clarity and empathy.
  • Excellent communication and stakeholder management skills, including the confidence to influence and constructively challenge senior leaders.
  • A highly collaborative approach and the ability to work effectively across regional and global teams.
Benefits
Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
We like to have fun, build camaraderie through regular social events.
Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Department Operations Locations USA, Canada Remote status Fully Remote

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