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Phone Interpreter Jobs in Rochester, NY (NOW HIRING)

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Phone Interpreter information

See Rochester, NY salary details

$29.3K

$65.2K

$70.5K

How much do phone interpreter jobs pay per year?

As of Aug 22, 2026, the average yearly pay for phone interpreter in Rochester, NY is $65,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a phone interpreter?

A phone interpreter is a professional who facilitates communication between people who speak different languages by translating spoken conversations over the phone. They listen to what one party says, interpret it into another language, and relay the message to the other party, ensuring understanding on both sides. Phone interpreters are often used in situations where in-person interpretation isn’t possible, such as for customer service, medical appointments, or legal proceedings. Their role is crucial for breaking down language barriers and ensuring clear, accurate communication.

What are the key skills and qualifications needed to thrive as a phone interpreter, and why are they important?

To thrive as a Phone Interpreter, you need native or near-native proficiency in at least two languages, strong listening skills, and a solid understanding of interpreting techniques, often supported by a relevant certification. Familiarity with telecommunication platforms, call center software, and terminology databases is typically required. Outstanding soft skills include cultural sensitivity, clarity under pressure, and the ability to remain impartial during sensitive conversations. These competencies ensure accurate, confidential, and effective communication between parties in diverse and sometimes urgent situations.

What are some common challenges phone interpreters face during calls, and how can they be managed?

Phone interpreters often encounter challenges such as poor audio quality, lack of visual cues, and handling emotionally charged conversations. To manage these issues, interpreters should ask for clarification when necessary, maintain a calm and neutral tone, and use active listening skills to ensure accuracy. Working in a quiet environment and developing strong note-taking techniques can also help overcome these challenges and ensure effective communication between all parties.

What is the difference between Phone Interpreter vs In-Person Interpreter?

AspectPhone InterpreterIn-Person Interpreter
CredentialsTypically requires certification such as Certified Medical Interpreter or similarSame certifications as Phone Interpreter, often with additional in-person proficiency assessments
Work EnvironmentRemote, over the phone or video callsOn-site, in hospitals, courts, or other facilities
Employer & Industry UsageHealthcare, legal, customer service industriesHealthcare, legal, government, and community services
Search & Comparison IntentOften searched for remote language support rolesOften searched for on-site language assistance roles

Both Phone Interpreters and In-Person Interpreters require similar certifications and serve overlapping industries. The main difference lies in the work environment: Phone Interpreters work remotely via calls, while In-Person Interpreters operate on-site. Your choice depends on your preference for remote work versus direct, face-to-face interaction.

What are popular job titles related to Phone Interpreter jobs in Rochester, NY?

For Phone Interpreter jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Phone Interpreter jobs in Rochester, NY look for?

The top searched job categories for Phone Interpreter jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Phone Interpreter jobs?

Cities near Rochester, NY with the most Phone Interpreter job openings:

Phone Interpreter jobs near you
Infographic showing various Phone Interpreter job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,840 per year, or $31.2 per hour.

National Analytic Consultant- Employee Benefits

Insurance Office of America

Batavia, NY

Full-time

Medical, Retirement

Posted 3 days ago

New

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

56th of 311 rated insurance

Job description

Description

Job Description:

Title: National Analytic Consultant – Employee Benefits  

Work Mode: Remote Eastern Time Zone and Florida Only | Location/Supporting: Longwood, FL | Requirement/Experience:  5-7 years experience
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Responsible for leading and supporting IOA Benefits Group data analytics activities on a national scale, including data collection, analysis, interpretation, reporting, and client consultation. This role partners closely with the Senior Analytic Consultant, Producers, and Benefits teams to deliver data-driven insights that support underwriting evaluations, renewal negotiations, funding analyses, and strategic client decision-making. The National Analytic Consultant leverages analytics, technology, and industry expertise to support business growth, enhance client outcomes, and promote operational excellence. 

 
Key Responsibilities: 

  • Data Analytics & Interpretation: Gather, analyze, and interpret underwriting, claims, financial, and benefits data to support client strategy and decision-making. 

  • Underwriting Support: Evaluate underwriting data and develop recommendations to support carrier pricing, negotiations, and funding analyses. 

  • Client Consulting: Deliver data-driven insights that help clients understand risks, trends, opportunities, and program performance. 

  • Sales Support: Partner with Producers and Benefits teams by providing analytical support for renewals, presentations, prospecting, and business development initiatives. 

  • Reporting & Presentation Development: Create reports, dashboards, financial exhibits, and presentations that communicate complex information clearly and effectively. 

  • Analytics Process Management: Develop and maintain analytics methodologies, reporting standards, and best practices to improve consistency and results. 

  • Technology Optimization: Utilize and evaluate analytics, reporting, and business intelligence tools to enhance client outcomes and operational effectiveness. 

  • Performance Analysis: Analyze trends, benchmarking data, and financial metrics to identify opportunities for optimization and improved performance. 

  • Process Improvement: Recommend and implement improvements that enhance efficiency, reporting accuracy, analytical capabilities, and service delivery. 

  • Stakeholder Collaboration: Partner with Senior Analytic Consultants, Producers, Account Teams, carriers, and internal stakeholders to support client objectives. 

  • Communication: Maintain clear and consistent communication regarding analytical findings, recommendations, and client activities. 

  • Training & Knowledge Sharing: Provide analytical guidance and support team development through knowledge sharing and subject matter expertise. 

  • Technical Expertise: Maintain knowledge of underwriting methodologies, funding arrangements, analytics tools, market trends, and industry best practices. 

  • Compliance: Ensure adherence to company policies, industry standards, and established analytical procedures. 

  • Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. 

 
Ideal Candidate Qualifications: 

  • Bachelor’s degree in Business, Finance, Economics, Statistics, Mathematics, Actuarial Science, or related field 

  • Knowledge of underwriting, manual rating methodologies, funding arrangements, healthcare pricing tools, and financial risk assessment principles 

  • Understanding of experience rating, claim cost projections, and data-driven financial analysis 

  • Strong analytical, critical thinking, problem-solving, and consultative solution-development skills 

  • Excellent verbal, written, presentation, and customer service skills 

  • Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment 

  • Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook 

  • Ability to interpret complex data and communicate findings to technical and non-technical audiences 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 155-170K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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