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Phone Interpreter Jobs in Rochester, NY (NOW HIRING)

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Phone Interpreter information

See Rochester, NY salary details

$29.3K

$65.2K

$70.5K

How much do phone interpreter jobs pay per year?

As of Aug 23, 2026, the average yearly pay for phone interpreter in Rochester, NY is $65,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a phone interpreter?

A phone interpreter is a professional who facilitates communication between people who speak different languages by translating spoken conversations over the phone. They listen to what one party says, interpret it into another language, and relay the message to the other party, ensuring understanding on both sides. Phone interpreters are often used in situations where in-person interpretation isn’t possible, such as for customer service, medical appointments, or legal proceedings. Their role is crucial for breaking down language barriers and ensuring clear, accurate communication.

What are the key skills and qualifications needed to thrive as a phone interpreter, and why are they important?

To thrive as a Phone Interpreter, you need native or near-native proficiency in at least two languages, strong listening skills, and a solid understanding of interpreting techniques, often supported by a relevant certification. Familiarity with telecommunication platforms, call center software, and terminology databases is typically required. Outstanding soft skills include cultural sensitivity, clarity under pressure, and the ability to remain impartial during sensitive conversations. These competencies ensure accurate, confidential, and effective communication between parties in diverse and sometimes urgent situations.

What are some common challenges phone interpreters face during calls, and how can they be managed?

Phone interpreters often encounter challenges such as poor audio quality, lack of visual cues, and handling emotionally charged conversations. To manage these issues, interpreters should ask for clarification when necessary, maintain a calm and neutral tone, and use active listening skills to ensure accuracy. Working in a quiet environment and developing strong note-taking techniques can also help overcome these challenges and ensure effective communication between all parties.

What is the difference between Phone Interpreter vs In-Person Interpreter?

AspectPhone InterpreterIn-Person Interpreter
CredentialsTypically requires certification such as Certified Medical Interpreter or similarSame certifications as Phone Interpreter, often with additional in-person proficiency assessments
Work EnvironmentRemote, over the phone or video callsOn-site, in hospitals, courts, or other facilities
Employer & Industry UsageHealthcare, legal, customer service industriesHealthcare, legal, government, and community services
Search & Comparison IntentOften searched for remote language support rolesOften searched for on-site language assistance roles

Both Phone Interpreters and In-Person Interpreters require similar certifications and serve overlapping industries. The main difference lies in the work environment: Phone Interpreters work remotely via calls, while In-Person Interpreters operate on-site. Your choice depends on your preference for remote work versus direct, face-to-face interaction.

What are popular job titles related to Phone Interpreter jobs in Rochester, NY?

For Phone Interpreter jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Phone Interpreter jobs in Rochester, NY look for?

The top searched job categories for Phone Interpreter jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Phone Interpreter jobs?

Cities near Rochester, NY with the most Phone Interpreter job openings:

Phone Interpreter jobs near you
Infographic showing various Phone Interpreter job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,840 per year, or $31.2 per hour.

REFERRAL CLERK/INTERPRETER

Anthony L. Jordan Health Corporation

Rochester, NY • On-site

$18.63 - $19.91/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Job Type
Full-time
Description
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking a Referrals Clerk/Interpreter who, under the guidance of the Director of Operations, is primarily responsible for processing and obtaining transportation request and medical referrals for specialty appointments, as requested by family medicine/pediatric providers, and communication with the patients.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our Referrals Clerk/Interpreter opportunity.
Requirements
The Referrals Clerk/Interpreter will ensure that:
• Retrieval and processing of internal and external referrals as requested by providers.
• Check patients insurance to determine if prior authorization is needed.
• Processes on site transportation request made by patients and/or providers.
• Communicate with providers regarding correspondence and other issues relating to the referral and transportation processes.
• Acts as an Interpreter between Spanish speaking patients and health care providers as well as nurses, receptionist, relatives, etc. and handles phone calls requiring an Interpreter.
• Provides back up as necessary to other Referral Clerk/Interpreters.
Education And Experience Required:
• High School diploma or equivalent required.
• One year of directly related experience in a health care setting is strongly preferred.
• Bilingual Required.
Licenses And Certifications:
• Certification in Medical Interpreting from accredited program upon placement or achievement of Medical Interpreting Certification within six months of placement, subject to program availability, as a condition of continued employment.
Special Skills, Knowledge Required:
Must be able to demonstrate competency in:
• Attention to detail and absolute accuracy are very important so as not to accidently place the center in a high-risk situation.
• Ability to work with fellow workers in close proximity.
• Ability to concentrate in a highly interruptive atmosphere and ability to be flexible due to changing work environment.
• Good interpersonal human relation skills is a necessity.
• Fluent in English is a must.
• Bilingual in Spanish is required.
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Salary Description
$18.63-$19.91/HOURLY

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