Phone Interpreter Jobs in Rochester, NY (NOW HIRING)

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Job Posting: Interpreter

Location: Community Based, 87 N. Clinton Home Location

Department: Interpreting Services

Employment Type: Per Diem

Schedule: Varied

Salary: $20.00 - $24.00 / hour depending on language and interpreting experience

We encourage your application for ANY language, but we are specifically seeking Interpreters for the following languages:

• Spanish

Please clearly indicate which languages you are able to interpret in on your application

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under general supervision, the incumbent serves as a medical and community interpreter for Limited English Proficiency (LEP) individuals served by Language Services customers in the consecutive or simultaneous translation modes. Relays critical information between speakers of two different languages in compliance with Language Services and its customers policies and procedures, particularly relating to patient confidentiality and informed consent, adhering to the Language Services Standard of Performance, and the Medical Interpreters Code of Ethics. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• Helps facilitate successful delivery of services to linguistically diverse consumers for internal and external Language Services customers.
  • Interprets with highest degree of accuracy and completeness in consecutive or simultaneous translation modes.
  • Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction.
  • Practices active listening and picks up cues from participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process.
  • Understands language as an expression of culture and uses this to empower patient and provider to better understand each other.
  • Explains role of the interpreter to patient and provider.
  • Recognizes the complexity of the clinical encounter and added factor of linguistic barrier.
  • Sets tone of the patient/provider encounter to manage flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters).
  • Encourages and fosters direct communication between provider and patient.
  • Maintains professional distance and integrity.
  • Diffuses conflict between parties by remaining calm and impartial.
  • Clarifies instructions, follow up steps in a diplomatic, effective manner.
  • Understands and abides by Language Services and its customers policies on patient confidentiality, informed consent, non-discrimination and by interpreters code of ethics and standards of practice.
• Serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
  • Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
  • Avoids generalizations and stereotyping
  • Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject.
  • Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation.
• Utilize on-line computer systems such as Outlook and medical interpreter scheduling software on your Apple or Android smart phone.
• Flexible to meet scheduling needs and handle often unpredictable changes.
• Maintains composure and a professional demeanor under stressful, distracting, or challenging situations.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact in our community!

***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Qualifications

Education: Associate’s Degree in a related field preferred. Equivalent Combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License. Medical and/or Community Interpreter course is also preferred.

Experience: Ability to speak English and at least one additional language. Minimum of one year of experience providing language interpreting services on a paid or volunteer capacity. Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred. Experience working in multicultural environments and/or human services field is preferred.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Additional Requirements:

• Ability to prioritize assignments, plan, and complete work projects with minimal direction,
• An ability to work efficiently and effectively and meet deadlines,
• An ability to work under pressure,
• Excellent verbal/written skills,
• Ability to maintain confidentiality,
• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
• Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.