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Phone Bank Jobs in Virginia (NOW HIRING)

New Horizon Bank

Universal Banker

Powhatan, VA · On-site

$45K - $62K/yr

... Bank's brand. As the first point of contact for clients and callers, this individual sets the tone for every interaction-whether over the phone, in person, or through appointment-based premier ...

TD Bank Group

Premier Banker- Leesburg

Leesburg, VA · On-site

$27.75 - $41.50/hr

We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for ...

Ameris Bank

Mortgage Banker - VA

Fredericksburg, VA · On-site +1

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to ... phone potential or existing customers to develop new business or retain existing business. • ...

TD Bank Group

Premier Banker- Vienna

Vienna, VA · On-site

$27.75 - $41.50/hr

We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for ...

M&T Bank

Relationship Banker- Manassas VA

Manassas, VA · On-site

$23.84 - $39.74/hr

Identifies customers' needs through the bank's retail sales process to provide proactive basic ... Proactively reach out to clients to via e-mail or phone to follow up and educate on value added ...

M&T Bank

Relationship Banker

Manassas, VA · On-site

$23.84 - $39.74/hr

Identifies customers' needs through the bank's retail sales process to provide proactive basic ... Proactively reach out to clients to via e-mail or phone to follow up and educate on value added ...

Minnesota Bankers Association

Mortgage Banker

Richmond, VA · On-site

$70 - $90/hr

At Falcon National Bank, we are passionate about helping our customers and the communities where we ... Communicate by phone, written or electronic communication with internal and external customers (e.g ...

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Phone Bank information

What is a phone bank?

A Phone Bank job involves making or receiving calls to assist customers, gather information, or promote a cause. Employees may work in customer service, fundraising, political campaigns, or survey collection. This role requires strong communication skills, the ability to follow scripts, and basic computer proficiency. It often involves handling a high volume of calls and documenting interactions accurately.

What are the typical daily responsibilities of a phone bank agent?

As a Phone Bank agent, your primary responsibilities include answering inbound calls, providing information to callers, addressing questions, and recording relevant information into a database. You may also conduct outbound calls for surveys, confirmations, or customer outreach, depending on the employer's needs. Working as part of a team, you’ll often collaborate with supervisors and other departments to resolve complex issues promptly. The ability to maintain professionalism, accuracy, and courtesy throughout all interactions is essential for success in this role.

What are the key skills and qualifications needed to thrive in the phone bank position, and why are they important?

To thrive as a Phone Bank agent, you need strong verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone dialing platforms is often required. Active listening, patience, and a professional demeanor make candidates stand out in this customer-facing position. These abilities are essential for effectively managing high call volumes, resolving inquiries, and ensuring a positive caller experience.

How do you become a phone bank?

To become a phone bank worker, you typically need good communication skills, a quiet environment, and sometimes prior experience in customer service or sales. Many positions require training on specific scripts and tools like call management software. Availability during evenings and weekends is often preferred, and some roles may require background checks or basic computer proficiency.

What are the most commonly searched types of Phone Bank jobs in Virginia?

The most popular types of Phone Bank jobs in Virginia are:

What are popular job titles related to Phone Bank jobs in Virginia?

For Phone Bank jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Phone Bank jobs in Virginia look for?

The top searched job categories for Phone Bank jobs in Virginia are:

What cities in Virginia are hiring for Phone Bank jobs?

Cities in Virginia with the most Phone Bank job openings:

Phone Bank jobs near you
Infographic showing various Phone Bank job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Universal Banker

New Horizon Bank

Powhatan, VA • On-site

$45K - $62K/yr

Full-time

Posted 7 days ago

Job description

Job Type
Full-time
Description
At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.
General Job Summary:
New Horizon Bank is seeking a dynamic professional to serve as our Premier Banker at the Operations Center. This role plays a pivotal part in advancing the bank's client experience strategy, providing personalized, high-touch service that reflects the sophistication and care of New Horizon Bank's brand.
As the first point of contact for clients and callers, this individual sets the tone for every interaction-whether over the phone, in person, or through appointment-based premier banking. The Premier Banker ensures that each engagement is handled with professionalism, warmth, and attentiveness, creating an experience that deepens relationships and reinforces client loyalty.
This position also serves as a founding contributor to the Premier Banking program, helping to define service protocols, coordinate client appointments, and deliver a seamless, relationship-driven experience for premium and high-value clients. By partnering closely with leadership and cross-functional teams, this role helps shape the standards that will distinguish New Horizon Bank's client experience across all future locations.
Essential Duties and Responsibilities:
Client Experience
  • Serve as the voice of the bank, answering incoming calls, resolving account-related inquiries when possible, and routing clients to the appropriate department.
  • Act as a relationship ambassador, ensuring each client receives professional, solution-oriented, and welcoming experience.
  • Collect client feedback and share insights with leadership to continuously enhance the client experience and inform the development of future concierge operations.
  • Serve as a point of contact for select client inquiries, resolving issues promptly and professionally.
  • Deliver "surprise and delight" touches-such as personal notes, gifts, or follow-ups for clients and board members.
  • Collaborate with the Marketing team to plan and execute client appreciation events, employee functions, and community sponsorships.
  • Capture and route leads from events to the appropriate bankers, ensuring timely follow-up and relationship development.

Premier Banking
  • Provide premier level banking services, assisting clients with account setup, digital banking, product education, and teller transactions.
  • Manage appointment scheduling, ensuring a seamless and organized process for both clients and bankers.
  • Open, maintain, and service deposit accounts with exceptional care and attention to detail.
  • Serve as the primary point of contact for coordinating client visits to the Premier Banking Center.
  • Partner with leadership to develop and refine protocols, standards, and best practices for premier banking delivery.
  • Assist in onboarding and training future Premier Bankers, serving as a role model for white-glove service and relationship excellence.

Universal Banking & Relationship Support
  • Partner with Treasury Management and Commercial Banking teams to open new accounts, onboard new clients, coordinate implementations, and ensure ongoing support.
  • Provide additional support to retail branches and banking teams as needed to maintain consistency in service and delivery across the bank.

Office Management
  • Greet and direct visitors at the Operations Center, creating a professional and welcoming environment for all guests.
  • Oversee office reception, manage supply inventory, and coordinate with IT, Facilities, and vendors as needed.
  • Ensure the Operations Center operates efficiently and reflects the professionalism and brand standards of New Horizon Bank.

Requirements
  • Demonstrated ability to deliver exceptional client service and build lasting relationships.
  • Strong organizational and multitasking skills, with the ability to manage appointments and client scheduling.
  • Excellent verbal and written communication skills, with a polished and professional phone presence.
  • Proven ability to handle multiple priorities with professionalism and discretion.

Education and Experience:
  • High school diploma required; college coursework or degree preferred.
  • Minimum of 2 years of Universal Banker experience, preferably within a community banking environment.

Salary Description
$45,000-$62,000

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