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Pharmacy Call Center Jobs (NOW HIRING)

APS Health Care PR

HP1 Pharmacy Technician

San Juan, PR · On-site

$16.75 - $20.25/hr

The Health Professional 1-Pharmacy Call Center Representative manages telephone calls from pharmacies and providers related to pharmacy benefits, authorization requests, drug use review, among others ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

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How much do pharmacy call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for pharmacy call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.

What are the key skills and qualifications needed to thrive as a pharmacy call center representative?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.
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Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Pharmacist - UVA Specialty Pharmacy Call Center (Hybrid)

Charlottesville, VA • On-site

Virginia Department of Human Resource Management
Public Administration • 1 - 5K employees
Learn more about Virginia Department of Human Resource Managementexternal

$64.37 - $87.33/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Pharmacist - UVA Specialty Pharmacy Call Center (Hybrid)

These roles are responsible for the administration, preparation, dispensing, and management of medications and other health products to ensure safe and effective patient care. Pharmacists and pharmacy technicians work in various settings, including pharmacies, the UVA hospitals, clinics, and research facilities. These roles are responsible for dispensing medications, providing drug therapy consultations, and ensuring the safe and effective use of pharmaceuticals. Pharmacists collaborate with healthcare providers to optimize patient treatment plans, offer medication counseling, and oversee the preparation and distribution of medications in compliance with legal and regulatory standards. Individual contributors with responsibility in a clinical discipline or specialty. Typically involves diagnosing, treating, and caring for patients, and often include face-to-face interactions with patients. May also spend some time designing and implementing clinical programs, policies, and services using specialized knowledge and skills. Specialty license or certification required which is acquired through advanced education, training and/or experience. This career stream will be most commonly applied to patient care and/or scientific/laboratory technologist jobs. Requires basic knowledge of job procedures and tools obtained through work experience and require vocational or technical education. Works under moderate supervision. Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures. Communicates information that requires some explanation or interpretation.

MINIMUM REQUIREMENTS: Education: Bachelor's in Pharmacy or Pharm.D. from an ACPE accredited College of Pharmacy required. Experience: No experience required. PGY-1 residency or equivalent clinical experience preferred. Licensure: Virginia State Board of Pharmacy License or within 60 days of hire. American Heart Association (AHA) Health Care Provider BLS certification required. PHYSICAL DEMANDS: Job requires sitting for prolonged periods; Repetitive motion: typing. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to fumes, chemicals, blood/body fluids and infectious disease. The pay range for this role is $64.37 - $87.33 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

  • Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
  • Paid Time Off, Long-term and Short-term Disability, Retirement Savings
  • Health Saving Plans, and Flexible Spending Accounts
  • Certification and education support
  • Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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