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Pharmacy Call Center Jobs (NOW HIRING)

Firma de Reclutamiento en PR

$12.70/hr

Pharmacy Technician Associate Degree froman accredited school. * Active and unrestricted Pharmacy Technician License in Puerto Rico. * Minimum of one (1) years' experience in retail pharmacy ...

Firma de Reclutamiento en PR

$12.70/hr

Pharmacy Technician Associate Degree froman accredited school. * Active and unrestricted Pharmacy Technician License in Puerto Rico. * Minimum of one (1) years' experience in retail pharmacy ...

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How much do pharmacy call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for pharmacy call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.

What are the key skills and qualifications needed to thrive as a Pharmacy Call Center Representative, and why are they important?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.
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Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 25% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.
Representative, Pharmacy - Remote

Representative, Pharmacy - Remote

Molina Healthcare

Long Beach, CA • On-site, Remote

$11.09 - $24.02/hr

Full-time

Posted 4 days ago

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

146th of 260 rated insurance

Job description

Job Description
Shift: Mon - Fri
  • 1:00pm - 9:30pm EST
  • 12:00am - 8:30pm CST
  • 11:00am - 7:30pm MST
  • 10:00am - 6:30pm PST

JOB DESCRIPTION Job Summary Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
Essential Job Duties
• Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies.
• Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated.
• Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists members and providers with initiating verbal and written coverage determinations and appeals.
• Records calls accurately within the pharmacy call tracking system.
• Maintains established pharmacy call quality and quantity standards.
• Interacts with appropriate primary care providers to ensure member registry is current and accurate.
• Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation.
• Proactively identifies ways to improve pharmacy call center member relations.
Required Qualifications
• At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience.
• Excellent customer service skills.
• Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc.
• Ability to multi-task applications while speaking with members.
• Ability to multi-task applications while speaking with members.
• Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors.
• Ability to meet established deadlines.
• Ability to function independently and manage multiple projects.
• Excellent verbal and written communication skills, including excellent phone etiquette.
• Microsoft Office suite (including Excel), and applicable software program(s) proficiency.
Preferred Qualifications
• Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
• Health care industry experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

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