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Pharmacy Call Center Jobs (NOW HIRING)

Integrated Resources

Pharmacy Technician

Philadelphia, PA · On-site

$17.75 - $21.50/hr

Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and ...

Integrated Resources INC

Pharmacy Technician

Philadelphia, PA · On-site

$17.75 - $21.50/hr

Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and ...

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How much do pharmacy call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for pharmacy call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.

What are the key skills and qualifications needed to thrive as a pharmacy call center representative?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.
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Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Pharmacy Call Center Agent- Relief

Yakima, WA • On-site

Yakima Valley Farm Workers Clinic
Health Care and Social Assistance • 1 - 5K employees
Learn more about Yakima Valley Farm Workers Clinicexternal

$18.75 - $22.97/hr

Full-time

Re-posted 5 hours ago

Key responsibilities

  • Handle incoming and outgoing phone inquiries and transfer calls to appropriate staff.

  • Update patient demographic information in the Electronic Medical Record (EMR).

  • Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability.

Yakima Valley Farm Workers Clinic rating

6.9

Company rating: 6.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Join our team as a Relief Pharmacy Call Center Agent at our Central Fill Pharmacy in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

  • $18.75-$22.97/hour DOE with the ability to go higher for highly experienced candidates

  • Additional pay for your bilingual skills!

What You'll Do:

  • Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff

  • Update patient demographic information in the Electronic Medical Record (EMR)

  • Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and/or refill availability

  • Ensure that all newly enrolled mail-order patients have been completely and successfully signed up

  • Actively promote and educate patients on all pharmacy services, including the mail order process and auto-refill

  • Complete third-party rebilling process, including contacting insurance companies for authorization

  • May perform Lead duties by acting as a liaison between staff and the direct supervisor. Manages breaks, lunches, sick calls, and overtime. Provides insights to leaders regarding the skill level and performance of the employees. Responsible for providing training to new employees and existing staff when needed. Performs quality audits as directed

  • Perform other duties as assigned

Qualifications:

  • High School Diploma or General Education Diploma (GED)

  • One year of pharmacy assistant, office, administrative, patient care, call center or customer service experience.

  • Pharmacy Assistant state registration within 60 days of employment

  • Bilingual (English/Spanish) required at a level 9

  • This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved. 

  • Knowledge of medical billing and terminology preferred

  • Effective communication and customer relations skills, conflict resolution abilities, and teamwork proficiency

  • Adaptability in a fast-paced environment, multitasking capabilities, attention to detail, and basic 10-key proficiency

  • Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Drug testing: This position requires testing for controlled substances before employment and you will also be subject to further testing throughout employment.

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Employment Type: Full time

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