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Pharmacy Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Adecco

Call Center Other

Cary, NC · On-site

$20.40/hr

???? Make a Difference in Patient Care--From the First Call Adecco Healthcare & Life Sciences is actively hiring for a Call Center Representative (Pharmacy Operations)--an exciting opportunity to join a ...

Highmark Health

Pharmacy Coordinator

Raleigh, NC · On-site

Ensure adherence to call center turn around time requirements associated with DPW/CMS regulations ... Pharmacy technician certification certificate * Experience working in a managed care medication ...

A-Line Staffing Solutions

Pharmacy Technician

Cary, NC

$22/hr

The Pharmacy Technician (Call Center) would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Pharmacy ...

A-Line Staffing Solutions

Pharmacy Tech

Cary, NC · On-site

$22/hr

PHARMACY TECHNICIAN (CALL CENTER) PAY & COMPENSATION MUST BE LICENSED!!!! The pay for this position is $22.00 per hour. Benefits are available to full-time employees after 90 days of employment. A ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$17.25 - $21/hr

Collaborate with pharmacy and call center teams to maintain efficient workflows and meet service level and quality metrics. * Perform other duties as assigned, which may vary slightly depending on ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$17.75 - $21.75/hr

Collaborate with pharmacy and call center teams to maintain efficient workflows and meet service level and quality metrics. * Perform other duties as assigned, which may vary slightly depending on ...

Actalent

Pharmacy Technician Intake

Cary, NC

$17.75 - $21.75/hr

Collaborate effectively with colleagues in a call center environment to support high-quality, timely service to patients and providers. * Perform other duties as assigned to support overall pharmacy ...

Actalent

Pharmacy Technician Intake

Cary, NC · On-site

$17.75 - $21.75/hr

Collaborate effectively with colleagues in a call center environment to support high-quality, timely service to patients and providers. * Perform other duties as assigned to support overall pharmacy ...

Actalent

Pharmacy Technician

Cary, NC

$17.25 - $21/hr

Experience or familiarity working in a call center environment. * Ability to use management ... Pharmacy technician certification or registration is preferred; being a Registered Pharmacy ...

Actalent

Pharmacy Technician

Cary, NC

$17.25 - $21/hr

Experience or familiarity working in a call center environment. * Ability to use management ... Pharmacy technician certification or registration is preferred; being a Registered Pharmacy ...

Actalent

Pharmacy Technician

Cary, NC

$17.25 - $21/hr

Experience or familiarity working in a call center environment. * Ability to use management ... Pharmacy technician certification or registration is preferred; being a Registered Pharmacy ...

A-Line Staffing Solutions

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Pharmacy Technician 170159

Cary, NC · On-site

$22/hr

Pharmacy Technician - Cary, NC Pay: $22/hour Schedule: Full-Time | Temporary-to-Permanent ... At least 1 year of call center or customer service experience preferred * Strong computer and ...

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See Raleigh, NC salary details

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How much do pharmacy call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for pharmacy call center in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pharmacy Call Center Representative, and why are they important?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.
What are popular job titles related to Pharmacy Call Center jobs in Raleigh, NC? For Pharmacy Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Pharmacy Call Center jobs in Raleigh, NC look for? The top searched job categories for Pharmacy Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Pharmacy Call Center jobs? Cities near Raleigh, NC with the most Pharmacy Call Center job openings:
Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Call Center representative

Avcend

Cary, NC • On-site

$20/hr

Contractor

Posted 4 days ago

Job description

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints
Required Qualifications:
  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)
Preferred Qualifications:
  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge
Additional Notes:
  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)