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Pharmacy Call Center Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$22/hr

Deliver customer service in a call center environment through professional and effective communication. * Collaborate with pharmacy and healthcare staff to support patient care and operational ...

Actalent

Pharmacy Technician

Cary, NC · On-site

$17.75 - $21.75/hr

Experience or familiarity working in a call center environment. * Ability to use management ... Pharmacy technician certification or registration is preferred; being a Registered Pharmacy ...

Actalent

Pharmacy Technician Intake

Cary, NC

$23/hr

Collaborate effectively with colleagues in a call center setting to support patient access to medications and personalized care. * Perform other duties as assigned to support overall pharmacy ...

Actalent

Pharmacy Technician Intake

Cary, NC

$23/hr

Collaborate effectively with colleagues in a call center setting to support patient access to medications and personalized care. * Perform other duties as assigned to support overall pharmacy ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$17.25 - $21/hr

Ability to work in a call center environment handling inbound and outbound calls. * Proficiency with management information systems used in pharmacy or healthcare operations. * Working knowledge of ...

Actalent

Pharmacy Technician

Cary, NC · Hybrid

$17.25 - $21/hr

Ability to work in a call center environment handling inbound and outbound calls. * Proficiency with management information systems used in pharmacy or healthcare operations. * Working knowledge of ...

Actalent

Pharmacy Technician (Certified/registered)

Cary, NC · On-site

$17.75 - $21.50/hr

Experience in a call center or high-volume phone support role. * Understanding of insurance processes related to pharmacy benefits and prior authorizations. * General healthcare or pharmacy ...

New

Actalent

Pharmacy Technician Intake

Raleigh, NC · Hybrid

$22/hr

... Details call center,verification,pharmacy technician certification Additional Skills ... Qualifications Qualifications/RequirementsCurrent CPhT Certified Pharmacy Technician certification ...

Actalent

Pharmacy Technician Intake

Durham, NC · Hybrid

$22/hr

... Details call center,verification,pharmacy technician certification Additional Skills ... Qualifications Qualifications/RequirementsCurrent CPhT Certified Pharmacy Technician certification ...

Actalent

Pharmacy Technician

Cary, NC · On-site

$17.25 - $21/hr

Familiarity with call center environments and handling a high volume of calls (approximately 25-30 ... Comfort using pharmacy management systems to process pharmacy claims. * Ability to follow ...

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All JobsPharmacy Call Center JobsPharmacy Call Center Jobs in Raleigh, NC

Pharmacy Call Center information

See Raleigh, NC salary details

$13

$22

$28

How much do pharmacy call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for pharmacy call center in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.01 per hour, depending on experience, location, and employer.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.

What are the key skills and qualifications needed to thrive as a pharmacy call center representative?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.

What are popular job titles related to Pharmacy Call Center jobs in Raleigh, NC?

For Pharmacy Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Pharmacy Call Center jobs in Raleigh, NC look for?

The top searched job categories for Pharmacy Call Center jobs in Raleigh, NC are:

Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,159 per year, or $22.7 per hour.

Call Center representative

Avcend

Cary, NC • On-site

$20/hr

Contractor

Re-posted 12 days ago

Job description

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints
Required Qualifications:
  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)
Preferred Qualifications:
  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge
Additional Notes:
  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)