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Pharmacy Call Center Jobs in Raleigh, NC (NOW HIRING)

Actalent

Pharmacy Technician

Raleigh, NC · Hybrid

$22/hr

Proficiency in call center operations * Experience with management information systems ... Retail pharmacy experience * Medical office experience or knowledge of medical terminology

Actalent

Pharmacy Technician

Durham, NC · Hybrid

$22/hr

Proficiency in call center operations * Experience with management information systems ... Retail pharmacy experience * Medical office experience or knowledge of medical terminology

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

At least 1 year of recent call center experience * Strong communication and customer service skills * Comfortable working with computer systems and Microsoft applications * Pharmacy or healthcare ...

Actalent

Pharmacy Technician Intake

Cary, NC

$22/hr

Certified Pharmacy Technician Join a rapidly growing specialty pharmacy as a Pharmacy Technician ... Work Environment The role is based in a call center environment with no direct patient contact, and ...

Actalent

Pharmacy Technician Intake

Cary, NC · On-site

$22/hr

Certified Pharmacy Technician Join a rapidly growing specialty pharmacy as a Pharmacy Technician ... Work Environment The role is based in a call center environment with no direct patient contact, and ...

Jj

Associate Director, PSC Operations

Raleigh, NC · On-site

Strong understanding of call center operations, patient support programs, KPIs, and healthcare regulations. * Experience in Oncology, Immunology, rare diseases, or specialty pharmacy environments.

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or insurance industry experience. * Certified Pharmacy Technician (CPhT) certification. * College coursework ...

McKesson

Director, Rare Disease Operations

Cary, NC · On-site

Monitor call center metrics and KPIs, such as call volume, response times, and customer ... Strong understanding of pharmacy operations, technology, and best practices. * Experience in the ...

VOLT

Healthcare Customer Service Representative

Cary, NC · On-site

$20.40 - $22/hr

Minimum 1 year of recent high-volume call center experience * Minimum 1 year of customer service ... Pharmacy support experience * Patient services or patient coordinator experience * Medical office ...

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How much do pharmacy call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for pharmacy call center in Raleigh, NC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.01 per hour, depending on experience, location, and employer.

What is a pharmacy call center?

A pharmacy call center is a specialized support center where trained staff handle phone calls related to prescription refills, medication questions, insurance verification, and other pharmacy services. These call centers serve as a point of contact between patients, healthcare providers, and pharmacies to streamline communication and improve customer service. Pharmacy call center representatives may assist with medication management, resolve issues, and provide general information about pharmacy operations. Their main goal is to ensure patients receive timely and accurate assistance with their medication needs.

What are the key skills and qualifications needed to thrive as a pharmacy call center representative?

To excel as a Pharmacy Call Center Representative, you typically need knowledge of prescription medications, pharmacy processes, and customer service skills, often supported by a high school diploma and, in some cases, pharmacy technician certification. Familiarity with pharmacy management systems, call center software, and electronic health records is commonly required. Strong communication skills, patience, and problem-solving abilities help representatives effectively support patients and coordinate with healthcare providers. These skills ensure accurate information delivery, efficient prescription management, and a positive experience for both patients and providers.

What are some common challenges faced by professionals working in a pharmacy call center, and how can they be managed?

Pharmacy call center professionals often encounter high call volumes, complex patient inquiries, and strict regulatory requirements. Managing these challenges requires strong communication skills, attention to detail, and the ability to remain calm under pressure. Effective time management and a supportive team environment are crucial for handling urgent requests and ensuring accurate information is provided. Ongoing training and clear protocols also help staff stay updated on medication guidelines and insurance processes.

What are popular job titles related to Pharmacy Call Center jobs in Raleigh, NC?

For Pharmacy Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Pharmacy Call Center jobs in Raleigh, NC look for?

The top searched job categories for Pharmacy Call Center jobs in Raleigh, NC are:

Pharmacy Call Center jobs near you
Infographic showing various Pharmacy Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,159 per year, or $22.7 per hour.

Pharmacy Services Specialist

Blue Cross and Blue Shield of North Carolina

Chapel Hill, NC • On-site

$45K - $73K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Blue Cross and Blue Shield of North Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

196th of 315 rated insurance

Job description

Job Description

Job Description Summary
We're hiring a Pharmacy Services Specialist to assist in the development and management of pharmacy benefit administration for current and new plan designs or products. Provides daily coordination of activities related to operations of pharmacy benefit management or nonclinical review and call center support. Serves as subject matter expert for current processes and new initiatives.

What You'll Do

  • Provides daily coordination of activities related to operations of pharmacy benefit management.

  • Provides support to staff and coordinates tasks regarding the research, development, implementation and evaluation of programs, projects and initiatives.

  • Serves as resource to staff and subject matter experts assigned initiatives to provide input regarding pharmacy needs, impacts and projects.

  • Resolves issues and escalates to management as appropriate; assists management in addressing clinical and contractual issues.

  • Coordinates review, implementation, and quality assurance of benefit plan administration with internal stakeholders and PBM account team.

  • Resolves or coordinates the resolution of escalated customer service inquiries and grievances internally and with PBM, including researching and authorizing/making pharmacy claim adjustments as appropriate.

  • Coordinates the resolution of Pharmacy Coverage Determinations with Clinical Staff and/or external partners as appropriate

  • Coordinates the resolution of pharmacy claim reconsiderations and appeals with the Appeals department and/or external partners as appropriate.

  • Responsible for responding to and coordinating review and approval of RFPs, government program applications, and similar requests.

What You Bring

  • High School Diploma or GED

  • 3+ years of experience in related fields

Bonus Points (preferred qualifications)

  • Strong communication and interpersonal skills.

  • Excellent time management and organizational abilities.

  • Proficiency with Microsoft Office Suite

  • Must be able to work weekends and holidays as needed to support business and operational requirements.

WhatYou'llGet

  • The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community

  • Work-life balance, flexibility, and the autonomy to dogreat work

  • Medical, dental, and vision coverage along withnumeroushealth and wellness programs

  • Parental leave and support plus adoption and surrogacyassistance

  • Career development programs and tuition reimbursement for continued education

  • 401k match including an annual company contribution

  • Learn more

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$45,761.00 - $73,217.00

Skills

_____________________________________________________________________
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

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