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PGIM

Lead, Application Support Engineer

Newark, NJ · On-site

PGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, London, Tokyo and Singapore. As of December 31, 2019 ...

PGIM

Lead, Application Support Engineer

Newark, NJ

PGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, London, Tokyo and Singapore. As of December 31, 2019 ...

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How much do pgim jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for pgim in the United States is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a PGIM investment professional, and why are they important?

To thrive as an investment professional at PGIM, you need a strong background in finance, investment analysis, and portfolio management, typically supported by a relevant degree and often a CFA or MBA. Proficiency with financial modeling tools, Bloomberg Terminal, and portfolio management systems is essential. Analytical thinking, attention to detail, and effective communication are critical soft skills for making informed investment decisions and collaborating with clients or teams. These skills and qualifications are crucial for delivering strong investment performance and building client trust in a competitive asset management environment.

What is the difference between Pgim vs Financial Analyst?

AspectPgimFinancial Analyst
Required CredentialsTypically requires CFA, MBA, or related certificationsOften requires a bachelor's degree in finance, accounting, or related field; CFA preferred
Work EnvironmentAsset management firms, investment teams, officesCorporations, banks, investment firms, offices
Industry UsagePrimarily in asset management and investment firmsBroader, including corporate finance, banking, and investment sectors
Common Search/ComparisonPgim vs Financial Analyst

Pgim professionals focus on managing investment portfolios for clients, requiring advanced certifications like CFA. Financial Analysts analyze financial data to support investment decisions across various industries. While both roles involve finance and analysis, Pgim roles are more specialized in asset management, whereas Financial Analysts work across multiple sectors. Understanding these differences helps job seekers identify the right career path in finance.

What is PGIM?

PGIM is the global investment management business of Prudential Financial, Inc., and stands for Prudential Global Investment Management. It manages a wide range of assets for institutional and individual investors worldwide, including fixed income, equities, real estate, and alternatives. PGIM is known for its disciplined investment approach and global research capabilities, serving pension funds, governments, corporations, and individuals. With a presence in major financial markets, PGIM is recognized as one of the world’s largest asset managers.

What opportunities for professional growth are available to employees at PGIM?

At PGIM, employees have access to a range of professional development opportunities, including mentorship programs, internal mobility between teams, and continuing education support. The company emphasizes career progression through structured performance reviews and leadership training initiatives. Team members are encouraged to take on challenging projects and collaborate across departments, which helps build diverse skill sets and prepares them for advancement into more senior roles. This supportive environment makes PGIM an excellent place for those looking to grow within the asset management industry.
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Pgim jobs near you
Infographic showing various Pgim job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% Physical, 28% Hybrid, and 4% Remote job distribution, with an average salary of $52,000 per year, or $25 per hour.
Senior Service Desk Specialist - PGIM Technology (Hybrid - Newark, NJ)

Senior Service Desk Specialist - PGIM Technology (Hybrid - Newark, NJ)

PGIM

Newark, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Classification:
Technology - Admin & Support
About PGIM Quantitative Solutions (PQS)
PGIM Quantitative Solutions (PQS) is a global investment manager within PGIM, the asset management business of Prudential Financial. PQS leverages advanced quantitative research, data science, and technology-driven strategies to deliver innovative investment solutions across asset classes. The organization combines deep financial expertise with cutting-edge infrastructure and engineering capabilities to support scalable, resilient, and highly secure investment platforms. Technology plays a critical role in enabling PQS to operate efficiently, manage risk, and deliver value to clients in a fast-paced and highly regulated environment.
Who We Look For
We are seeking a hands-on, service-oriented IT professional who thrives in a fast-paced, collaborative environment. The ideal candidate brings a strong technical foundation across end-user technologies and demonstrates a proactive, customer-first mindset.
This individual is not only a capable problem solver but also a natural team leader; someone who can guide junior team members, identify process improvements, and drive operational excellence within the Service Desk function. Strong communication skills, attention to detail, and the ability to work across multiple technology domains are essential.
What You Will Do
  • Serve as the primary point of contact for IT incidents and service requests, ensuring a high level of customer satisfaction
  • Troubleshoot and resolve hardware, software, mobile, and connectivity issues across a Windows and macOS environment
  • Log, track, and manage incidents and requests using ITSM tools in alignment with best practices
  • Escalate complex issues to internal teams or vendors and ensure timely follow-through to resolution
  • Install, configure, and maintain end-user devices, applications, and peripherals
  • Support onboarding and offboarding processes, including provisioning access, configuring devices, and recovering assets
  • Manage hardware inventory and maintain accurate asset records
  • Administer user accounts and access within Active Directory and other enterprise systems
  • Ensure compliance with security policies, access controls, and asset management standards
  • Develop and maintain knowledge base articles, documentation, and standard operating procedures
  • Identify recurring issues and recommend process improvements to enhance service delivery
  • Participate in Agile ceremonies and collaborate with Infrastructure, Security, and Application teams
  • Support office moves, workstation setups, and related physical infrastructure tasks
  • Participate in an on-call rotation and provide after-hours support as needed

What You Will Need
  • Experience supporting Windows and macOS operating systems in an enterprise environment
  • Working knowledge of virtual desktop infrastructure (VDI) and VMware platforms
  • Experience with endpoint patching, vulnerability remediation, and system updates
  • Strong troubleshooting and problem-solving skills across hardware and software issues
  • Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams
  • Excellent written and verbal communication skills with a strong customer-service focus
  • Ability to work independently while contributing effectively within a team environment
  • Flexibility to support after-hours or weekend work when required

What We Would Love to See
  • Experience working within Agile environments, with Scrum certification (e.g., CSM, PSM) or equivalent experience strongly preferred-demonstrating the ability to participate effectively in stand-ups, sprint ceremonies, and continuous improvement initiatives
  • Demonstrated experience mentoring or supporting junior Service Desk team members
  • Familiarity with ITSM frameworks (e.g., ITIL) and continuous improvement practices
  • Experience supporting hybrid or remote workforce environments, including VDI solutions
  • Exposure to enterprise security and compliance standards in a regulated environment
  • Strong documentation and knowledge-sharing habits
  • A proactive mindset with the ability to identify trends, risks, and operational gaps

What we offer you:
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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