The PFS Manager/Team Support Leader (TSL) plays a crucial role in helping teams achieve their goals for the client. As a servant leader, the ideal candidate for this position will have strong active listening skills and be able to create a positive, collaborative environment for team members.
In addition to supporting team efforts, TSL is responsible for overseeing the client?s billing functions, including the billing and collections of patient accounts and ensuring compliance with third party payer regulations. The TSL must also be knowledgeable about laws and regulations affecting billing requirements and work to ensure that the team understands and complies with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards. The TSL will also work to identify and implement ongoing improvements to key revenue cycle indicators.
Team Leadership Responsibilities
As a Team Support Leader, the primary goal is to build and lead a high-performing team that can work effectively and efficiently towards achieving its objectives. Other responsibilities of this role may include:
Client Liaison Responsibilities
As a client liaison, TSLs function as the primary point of contact between Salud and its clients. They help strengthen Salud?s relationship with clients and ensure that clients are satisfied with the services they receive. Other responsibilities include:
Communicating with clients: A TSL is responsible for communicating their team?s results to clients in a timely manner. They are also responsible for responding to client inquiries, concerns, and complaints in a timely and professional manner.
Reporting and analysis: Compile data, information, and/or statistical reports as required or requested by the designated department. Work collaboratively with upstream revenue cycle departments on identifying root cause for denials/rejections identified on the back end.
Other Competencies