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Pets Best Jobs (NOW HIRING)

Independence Pet Group

Customer Care Representative

$16.50 - $22.25/hr

Pets Best, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. Job ...

Sunny Days

Behavior Technician

Doylestown, PA

$17.75 - $23.25/hr

Voluntary Pets Best Insurance * Flexible Spending Account * Mileage reimbursement * Paid Admin time (travel & training time) Sunny Days, a Magellan Healthcare credentialed provider of Autism Services ...

Mission Pet Health

Veterinarian - Well Pets

Irmo, SC · On-site

Well Pets is committed to helping all of our teammates do their best work. Although we are deeply rooted in Irmo, we are part of a larger network that provides robust support aimed at helping you ...

Sunny Days

Behavior Technician

Springfield, PA

$17.25 - $22.50/hr

Voluntary Pets Best Insurance * Flexible Spending Account * Mileage reimbursement * Paid Admin time (travel & training time) Sunny Days, a Magellan Healthcare credentialed provider of Autism Services ...

Sunny Days

Behavior Technician

Pottstown, PA

$17.75 - $23/hr

Voluntary Pets Best Insurance * Flexible Spending Account * Mileage reimbursement * Paid Admin time (travel & training time) Sunny Days, a Magellan Healthcare credentialed provider of Autism Services ...

Mission Pet Health

Veterinary Assistant Well Pets FT

Irmo, SC · On-site

$12.75 - $16.25/hr

Well Pets is committed to helping all of our teammates do their best work. Although we are deeply rooted in Irmo, we are part of a larger network that provides robust support aimed at helping you ...

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Pets Best information

See salary details

$7

$13

$18

How much do pets best jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for pets best in the United States is $13.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.38 per hour, depending on experience, location, and employer.

What is Pets Best and what does the company do?

Pets Best is a pet insurance company that offers coverage for cats and dogs. The company provides various plans that help pet owners manage the cost of veterinary care, including accidents, illnesses, and routine wellness visits. Pets Best aims to give pet owners peace of mind by reimbursing eligible veterinary expenses, making it easier to afford quality care for their pets. Policies can be customized based on deductible, reimbursement percentage, and annual limits.

What are some common challenges faced by customer service representatives at Pets Best, and how can applicants prepare for them?

Customer service representatives at Pets Best often address a high volume of inquiries related to pet insurance policies, claims processes, and coverage details. One common challenge is effectively communicating complex policy information while providing empathetic support to pet owners during stressful situations. Applicants can prepare by familiarizing themselves with pet insurance terminology, practicing clear and compassionate communication, and learning how to navigate multiple support channels (phone, email, chat). Additionally, being adaptable and solution-oriented will help representatives excel in a fast-paced, customer-focused environment.

What is the difference between Pets Best vs Pet Insurance Agent?

AspectPets BestPet Insurance Agent
CredentialsNo specific certifications required; industry knowledge preferredLicensing or certification may be required depending on state regulations
Work EnvironmentRemote or office-based customer service and claims processingOffice or remote sales environment, client interaction
Employer & IndustryPet insurance companies, veterinary networksInsurance agencies, pet care providers
Common Search & ComparisonCustomer service, claims, policy managementSales, client consultation, policy explanation

Pets Best primarily focuses on providing pet insurance policies and handling claims, often working in customer service roles. Pet Insurance Agents typically sell policies, advise clients, and may require licensing. While both roles operate within the pet insurance industry, Pets Best employees are more involved in policy management, whereas Pet Insurance Agents focus on sales and client acquisition.

What are the key skills and qualifications needed to thrive as a Pet Insurance Claims Adjuster, and why are they important?

To thrive as a Pet Insurance Claims Adjuster, you need a solid understanding of insurance policies, veterinary terminology, and claims processing, typically supported by experience in the insurance or veterinary field. Familiarity with claims management software, CRM systems, and sometimes industry certifications such as AIC (Associate in Claims) are commonly required. Strong attention to detail, empathy, and effective communication help adjusters review claims accurately and support pet owners through the process. These skills are crucial for ensuring timely, fair claim resolutions and high customer satisfaction in pet insurance services.
More about Pets Best jobs
What cities are hiring for Pets Best jobs? Cities with the most Pets Best job openings:
What states have the most Pets Best jobs? States with the most job openings for Pets Best jobs include:
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Pets Best jobs near you
Infographic showing various Pets Best job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $28,914 per year, or $13.9 per hour.

Supervisor Customer Service

Independence Pet Group

Scottsdale, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best is a subsidiary of Independence Pet Holdings (IPH). Pets Best offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.
Job Summary:
Pets Best is seeking a Supervisor, Customer Service who will report to the Director, Customer Service. The Supervisor, Customer Service is responsible for leading a remote team of Insurance Professionals delivering exceptional service to pet parents through multiple interaction channels. You will combine hands-on supervision with strategic planning-coaching, motivating, and developing your team while ensuring service levels, compliance, and quality standards are consistently met. This role fosters a culture of engagement, continuous improvement, and accountability, while managing day-to-day operations, talent development, and team performance to support Pets Best's growth and overall experience.
Job Location: Remote - USA
Main Responsibilities:
  • Coach, Develop & Manage Performance: Mentor a team of 15-18 Insurance Professionals, providing feedback, coaching, and accountability. Monitor KPIs and address gaps proactively while recognizing strong performance.
  • Operational Oversight & Escalation Management: Oversee schedules, workload distribution, and real-time performance. Serve as the point of contact for escalations, ensuring rapid resolution and reinforcement of best practices.
  • Strategic Planning & Process Improvement: Partner with leadership, Workforce Management, and Training to plan staffing, scheduling, and development strategies. Identify opportunities to enhance efficiency, service, and team experience.
  • Culture & Engagement: Foster an inclusive, supportive, and motivating environment. Lead team meetings and facilitate effective virtual communication.
  • Collaboration: Work closely with HR, Talent Acquisition, and cross-functional leaders on recruiting, onboarding, retention, and performance management.
  • Other Duties: Support department initiatives, special projects, and change management activities as assigned.

Basic Qualifications:
  • Bachelor's degree, or High School Diploma/GED
  • Active Property and Casualty license.
  • 2+ years of progressive Contact Center experience.
  • Proven experience supervising or leading others with ability to coach, develop, and hold others accountable.
  • Strong sense of urgency; thrives in fast-paced, results-oriented, high-volume environments.
  • Demonstrated ability to analyze data, make decisions, and proactively manage team performance.
  • Strong problem-solving, organizational, and time management skills; adaptable to changing priorities.
  • Ability to obtain a Property & Casualty insurance license within 90 days.
  • Flexibility to work all hours of operation when needed.
    • Current Hours: Monday-Friday (8 AM-9 PM EST) and Saturdays (8:00 am -4:30 pm EST).
    • This position is an evening shift.
  • Proficiency with Microsoft Office Suite; familiarity with telephony/workforce management systems (Avaya, Verint, NICE).

Preferred Qualifications:
  • 2+ years of supervisory experience in a high-volume contact center or service related environment.
  • Prior pet insurance experience.
  • Experience leading teams of 15+ associates while fostering an inclusive, engaging team culture.
  • Proven track record of influencing across levels and contributing to department-wide improvements.

#LI-Remote
#IPH
#PetsBest
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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