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Pet Food Customer Service Jobs (NOW HIRING)

Pilgrim's

Plant Manager - Pet Food

Mount Pleasant, TX · On-site

$92K - $112K/yr

Plant Manager - Pet Food At Pilgrim's, Safety Is A Condition, which means the safety of our team ... Assures effective customer service and relations through timely delivery of quality product.

Pilgrim's

Plant Manager - Pet Food

Mount Pleasant, TX · On-site

$92K - $112K/yr

Description Plant Manager - Pet Food At Pilgrim's, Safety Is A Condition, which means the safety of ... Assures effective customer service and relations through timely delivery of quality product.

Pet Food Experts

Key Account Manager

Tacoma, WA · On-site

$80K - $95K/yr

Foster collaboration with Pet Food Experts Sales and Customer Experience teams, facilitating exchange of insights, opportunities, and best practices.. * Promote Retailer and Vendor Partner ...

Pet Food Experts

Inbound Expeditor

Denver, PA · On-site

$20.81/hr

At Pet Food Experts (PFX), we do more than distribute the best pet products--we fuel independent ... Our Warehouse Teams accurately replenish product or fulfill customer orders by selecting, moving ...

Pet Food Experts

Transportation Manager

Denver, CO · On-site

$90K - $110K/yr

... customer service to ensure best-in-class delivery execution that supports our customers and protects the Pet Food Experts (PFX) brand. Schedule: Monday-Friday, day shift. Hours may vary based on ...

NORPEL Careers

Food Scientist

New Bedford, MA · On-site

... to customer technical inquiries. The role also includes staying current on industry trends ... Experience in Research and Development (R&D) for food or pet food products, including formulation ...

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Pet Food Customer Service information

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How much do pet food customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for pet food customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a pet food customer service representative do?

A Pet Food Customer Service representative assists customers with questions and concerns about pet food products, including product recommendations, nutritional information, and order issues. They handle inquiries via phone, email, or in-person, providing guidance on the best food options for different pets and addressing any problems with purchases or deliveries. Their role is to ensure customer satisfaction and help pet owners make informed decisions about their pets' nutrition.

What are the key skills and qualifications needed to thrive as a pet food customer service representative?

To thrive as a Pet Food Customer Service Representative, you need strong product knowledge, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, order processing software, and point-of-sale platforms is typically required. Excellent communication, patience, and empathy are critical soft skills for addressing customer concerns and building rapport. These skills ensure customers receive accurate information and a positive experience, which fosters brand loyalty and repeat business.

How does a pet food customer service representative typically collaborate with other departments to resolve customer issues?

As a Pet Food Customer Service representative, you’ll frequently work closely with teams like logistics, quality assurance, and sales to address customer concerns efficiently. For example, resolving a shipping delay may require coordination with the warehouse or delivery team, while product quality questions might involve consulting with nutrition experts or quality control. Regular communication and teamwork are crucial to ensure customers receive accurate information and timely solutions. This collaborative environment helps you develop strong problem-solving and interpersonal skills, which can open doors to advancement within the company.

What is the difference between Pet Food Customer Service vs Pet Food Sales Associate?

AspectPet Food Customer ServicePet Food Sales Associate
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; sales experience preferred
Work EnvironmentCall centers, retail stores, online supportRetail stores, pet stores, supermarkets
Employer & Industry UsagePet food companies, pet retailersPet stores, supermarkets, specialty shops
Common Search & Comparison IntentCustomer support roles in pet food industrySales roles in pet food industry

Pet Food Customer Service focuses on assisting customers with inquiries, complaints, and product information, primarily through support channels. Pet Food Sales Associates actively promote and sell pet food products in retail settings. While both roles require knowledge of pet food products, customer service emphasizes support, whereas sales roles focus on driving product sales and customer engagement.

What cities are hiring for Pet Food Customer Service jobs?

Cities with the most Pet Food Customer Service job openings:

What states have the most Pet Food Customer Service jobs?

States with the most job openings for Pet Food Customer Service jobs include:

What are popular job titles related to Pet Food Customer Service jobs?

For Pet Food Customer Service jobs, the most frequently searched job titles are:

Pet Food Customer Service jobs near you
Infographic showing various Pet Food Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Retail Sales Associate - Stonestown

San Francisco, CA • On-site

Pet Food Express
See more jobs at Pet Food Expressexternal

$19.75 - $20.75/hr

Part-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Pet Food Express rating

5.7

Company rating: 5.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Pet Food Express is the best place to shop for pet supplies - and it's all because of the passionate people who work here. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don't just sell products-we provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we'd love to hear from you!
Our Sales Consultants are the heart of our business. You'll proactively engage with customers and recommend products that meet their needs. From highlighting products to working the cash register and stocking shelves, you'll ensure every customer has an enjoyable, friendly, and informative shopping experience.
Responsibilities:
On an average day, Sales Consultants:
Engage & Sell
  • Proactively approach and engage with our two-legged and four-legged customers.
  • Ask questions to understand customer needs and build lasting relationships.
  • Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.

Learn & Educate
  • Participate in daily training and continuous educational programs to enhance your product knowledge and sales skills.
  • Stay up-to-date about new products, promotions, and the pet community.
  • Educate customers on product benefits and help them find solutions for their pets' unique needs.

Operate & Maintain
  • Consistently show up on time, maintaining reliable attendance to ensure smooth operations and strong team collaboration.
  • Operate the cash register efficiently and provide a friendly checkout experience.
  • Unload shipments and stock the store - this includes lots of heavy lifting. Successful candidates will be prepared for and embrace the physical requirements of the job.
  • Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
  • Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.

Qualifications:
We value potential over experience. If you're unsure about whether you meet our qualifications, just apply.
  • Previous retail experience and pet experience is preferred.
  • A passion for pets and a desire to help pet parents find the best solutions.
  • A sales-driven attitude with desire to exceed goals.
  • A warm and welcoming personality with strong customer service mindset.
  • Eagerness to learn and to participate in daily educational activities.
  • Dependable and reliable with strong attendance and punctuality.
  • Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
  • Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.
  • Ability to climb and balance using a ladder and/or step stool.
  • Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

PFE Perks:
  • Grow with us: Many potential career paths and options for advancement within the company
  • Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
  • Generous in-store employee discount that extends to your family.
  • Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.
  • FT employees are eligible for PTO and health insurance.
  • Plan for the future: 401k with employer match.
  • Get Rewarded: Employee referral bonuses.
  • Bring your well-behaved pet to work.
  • Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

The salary range for this position is expected to be $19.75-$20.75 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate's actual skills and experience, and budget constraints.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.
Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.
For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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