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Pet Care Customer Service Jobs (NOW HIRING)

Bear Hug Pet Care Llc

pet care Technician

Apex, NC · On-site

$15 - $17/hr

Provide high-quality pet care services, including feeding, walking, and grooming. * Monitor pet behavior and health, reporting any concerns to the management. * Maintain a clean and safe environment ...

Banfield Pet Hospital

Pet Care Assistant

Greer, SC · On-site

PET CARE ASSISTANT This posting will remain open for a minimum of two weeks from the posting date ... One year of related experience required with customer service preferred. WE ARE A DRUG-FREE, SMOKE ...

Banfield Pet Hospital

Pet Care Assistant

Pearland, TX · On-site

PET CARE ASSISTANT This posting will remain open for a minimum of two weeks or until a sufficient ... customer service preferred. BENEFITS Here at Banfield, we prioritize your well-being and ...

K9 Resorts Hilliard

Pet Care Technician

Hilliard, OH · On-site

$14 - $15/hr

... customer service-oriented ● Able to use down time effectively ● Responsible for the health and ... a Pet Care Technician · Customer service-oriented QUALIFICATIONS: Education and Experience: · ...

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Pet Care Customer Service information

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How much do pet care customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for pet care customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Pet Care Customer Service vs Pet Groomer?

AspectPet Care Customer ServicePet Groomer
Required CredentialsCustomer service training, communication skillsGrooming certification or license, grooming skills
Work EnvironmentPet stores, veterinary clinics, pet service centersGrooming salons, pet spas, veterinary clinics
Employer & Industry UsagePet retail, pet care companies, sheltersPet grooming salons, pet boutiques, veterinary clinics
Common Search & Comparison IntentUnderstanding customer service roles in pet industryGrooming skills and certification requirements

Pet Care Customer Service focuses on assisting pet owners, managing appointments, and providing product or service information. Pet Groomers specialize in grooming, bathing, and styling pets. While both roles work in the pet industry, they require different skills and certifications, serving distinct customer needs.

What does a pet care customer service representative do?

A Pet Care Customer Service representative assists customers with their pet care needs, including answering questions about products, services, and pet health. They handle customer inquiries by phone, email, or in person, and help resolve issues such as appointment scheduling, order tracking, or returns. Additionally, they provide information about pet nutrition, grooming, and training, ensuring customers and their pets have a positive experience.

What are the key skills and qualifications needed to thrive as a pet care customer service representative, and why are they important?

To thrive as a Pet Care Customer Service representative, you need knowledge of animal care, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and basic scheduling tools is often required. Patience, empathy, and effective communication make individuals stand out by ensuring positive interactions with pet owners. These skills are essential for delivering excellent customer experiences, addressing pet owners' concerns, and supporting the well-being of pets in a professional setting.

How does a pet care customer service representative typically collaborate with veterinarians and pet care staff to resolve client concerns?

Pet Care Customer Service representatives often act as a bridge between clients and the pet care team, such as veterinarians, groomers, or boarding staff. When clients have questions or concerns about their pets, representatives gather relevant information and coordinate with the appropriate specialists to provide accurate answers or solutions. This collaboration ensures that clients receive timely, informed responses and that any issues—like appointment scheduling, medication inquiries, or special care instructions—are resolved efficiently. Strong communication and teamwork skills are essential, as representatives must balance client advocacy with operational protocols.
More about Pet Care Customer Service jobs
What cities are hiring for Pet Care Customer Service jobs? Cities with the most Pet Care Customer Service job openings:
What states have the most Pet Care Customer Service jobs? States with the most job openings for Pet Care Customer Service jobs include:
What job categories do people searching Pet Care Customer Service jobs look for? The top searched job categories for Pet Care Customer Service jobs are:
Pet Care Customer Service jobs near you

Full-Time Pet Care Customer Service Representative - 1st Shift (7:00AM-3:00PM)

Kennelwood Pet Resorts

Ballwin, MO • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Full-Time Pet Care Customer Service Representative

Kennelwood Pet Resorts is looking for a Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first point of contact for most of our services, you play an essential role in establishing trust with our current and future clients.

Essential duties and responsibilities:

  • Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp
  • Listen carefully to ensure each pet’s instructions and needs are communicated correctly
  • Take reservations, answer questions, and resolve concerns both in person and over the phone
  • Keep accurate and organized records on all incoming and outgoing clients
  • Process payments for services
  • Ensure pet is placed accurately for their services
  • Maintain a clean and well-prepared lobby for clients and their pets
  • May be cross-trained in other departments

What's in it for you?

  • Health, dental and vision insurance
  • Weekly paychecks
  • Training and growth potential
  • 401k plus employer match
  • Paid time off and paid holidays
  • Free pet boarding and dog daycamp
  • Discounts on training and grooming
  • Bring your pet to work with you!
  • Benefits may vary per position and department

Kennelwood Pet Resorts opened its first location in 1974. Since the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Kennelwood has eight convenient pet resort locations as well as a Kennelwood Academy for Dog Training Professionals. Kennelwood continues to be an industry leader and has the philosophy that the experiences we create form connections that build trust and confidence. Join our team and be a part of the tradition and contribute to the lives of the pets entrusted in our care!

Requirements:

Qualifications:

  • Ability to stand and/or walk for extended periods of time
  • Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
  • Ability to walk dogs of all sizes on leashes
  • Comfortable working around pet hair and dander
  • A passion for animals
  • Ability to work a flexible schedule including weekends and holidays
  • No experience necessary!

Apply