Customer Service Manager
$50K - $60K/yr
Experience with pest management software systems preferred. Why Work forEcoShieldPest Solutions ... Work is inside a climate-controlled office with quiet to moderate noise level The above statements ...
$50K - $60K/yr
Experience with pest management software systems preferred. Why Work forEcoShieldPest Solutions ... Work is inside a climate-controlled office with quiet to moderate noise level The above statements ...
$50K - $60K/yr
Experience with pest management software systems preferred. Why Work forEcoShieldPest Solutions ... Work is inside a climate-controlled office with quiet to moderate noise level The above statements ...
Castalia, OH · On-site
$19.57/hr
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
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Castalia, OH · On-site
$19.57/hr
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
Castalia, OH · On-site
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
Castalia, OH · On-site
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
Castalia, OH · On-site
$19.57/hr
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
Castalia, OH · On-site
$19.57/hr
Scouting, tracking, and controlling insect and disease related issues using integrated pest management (IPM) practices * Maintain a clean and safe work environment * All other duties as assigned ...
$16 - $19.25/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... To remain vigilant for/safeguard against sanitation, pest control and contamination concerns. It is ...
$16 - $19.25/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... To remain vigilant for/safeguard against sanitation, pest control and contamination concerns. It is ...
Bowling Green, OH · On-site
$16 - $19.25/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... To remain vigilant for/safeguard against sanitation, pest control and contamination concerns. * It ...
Bowling Green, OH · On-site
$16 - $19.25/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... To remain vigilant for/safeguard against sanitation, pest control and contamination concerns. * It ...
Bowling Green, OH · On-site
$16/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... sanitation, pest control and contamination concerns. • It is the responsibility of all team ...
Bowling Green, OH · On-site
$16/hr
CMC Group is clean, and a temperature-controlled facility. CMC Group offers a comprehensive ... sanitation, pest control and contamination concerns. • It is the responsibility of all team ...
Avon, OH · On-site
$75K - $80K/yr
... plant pest and disease control. Collaborating with other departments, the Head Perennial Grower ... controlled greenhouses. We carry over 2,000 different plant varieties including shade trees ...
Avon, OH · On-site
$75K - $80K/yr
... plant pest and disease control. Collaborating with other departments, the Head Perennial Grower ... controlled greenhouses. We carry over 2,000 different plant varieties including shade trees ...
$19.50/hr
... controlling the inbound flow of the dock. Benefits you can count on: * Pay Rate: $19.50 per hour ... pest infestation or product tampering. * Direct outside carriers and contract unloaders on how to ...
$19.50/hr
... controlling the inbound flow of the dock. Benefits you can count on: * Pay Rate: $19.50 per hour ... pest infestation or product tampering. * Direct outside carriers and contract unloaders on how to ...
FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest ...
FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest ...
... pest control, GFCO & Kosher compliance, finished good/raw material, and environmental testing ... controlled document program with potential contribution for writing and/or editing documents • ...
... pest control, GFCO & Kosher compliance, finished good/raw material, and environmental testing ... controlled document program with potential contribution for writing and/or editing documents • ...
... pest control, GFCO & Kosher compliance, finished good/raw material, and environmental testing ... controlled document program with potential contribution for writing and/or editing documents ● ...
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... pest control, GFCO & Kosher compliance, finished good/raw material, and environmental testing ... controlled document program with potential contribution for writing and/or editing documents ● ...
$17 - $20/hr
Safeguard against sanitation, pest control, and contamination concerns. * Monitor product integrity ... Work Environment Work in a clean, well-lit, and climate-controlled environment. Safety glasses and ...
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$17 - $20/hr
Safeguard against sanitation, pest control, and contamination concerns. * Monitor product integrity ... Work Environment Work in a clean, well-lit, and climate-controlled environment. Safety glasses and ...
London, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
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London, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Beloit, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
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Beloit, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Columbiana, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Quick apply
Columbiana, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Urbana, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Quick apply
Urbana, OH · On-site
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Quick apply
... controller setup and proper speed, nozzle size, and pressure required to apply the desired rate Exhibit an energetic and polite attitude throughout all encounters during the workday Fulfill customer ...
Pickerington, OH · On-site
$20 - $28/hr
Install aluminum tracks, LED modules, power supplies, controllers, and low-voltage wiring * Configure Wi-Fi enabled lighting systems and mobile apps * Troubleshoot lighting systems and perform ...
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Pickerington, OH · On-site
$20 - $28/hr
Install aluminum tracks, LED modules, power supplies, controllers, and low-voltage wiring * Configure Wi-Fi enabled lighting systems and mobile apps * Troubleshoot lighting systems and perform ...
$19.20 - $20.30
5% of jobs
$20.30 - $21.40
1% of jobs
$21.40 - $22.50
3% of jobs
$22.50 - $23.60
6% of jobs
$23.60 - $24.70
6% of jobs
$25.04 is the 25th percentile. Wages below this are outliers.
$24.70 - $25.80
9% of jobs
$25.80 - $26.90
14% of jobs
The median wage is $27.32 / hr.
$26.90 - $28.01
13% of jobs
$28.01 - $29.11
17% of jobs
$29.13 is the 75th percentile. Wages above this are outliers.
$29.11 - $30.21
14% of jobs
$30.21 - $31.31
12% of jobs
$19
$27
$31
| Aspect | Pest Controller | Exterminator |
|---|---|---|
| Certifications | Licensed pest control technician | Licensed pest control technician |
| Work Environment | Residential, commercial, industrial | Residential, commercial, industrial |
| Industry Usage | Commonly used in pest management services | Often used interchangeably with pest controller |
| Job Focus | Preventing and managing pest infestations | Eliminating existing pest problems |
Both Pest Controller and Exterminator roles require similar certifications and work in comparable environments. While 'Pest Controller' emphasizes ongoing pest management and prevention, 'Exterminator' often refers to the immediate elimination of pests. In practice, these terms are frequently used interchangeably, but understanding their nuances can help in choosing the right service or career path.

$50K - $60K/yr
Full-time
Dental, Vision, Retirement, PTO
Re-posted 2 days ago
6.6
Based on 25 frontline employees who took The Breakroom Quiz
20th of 34 rated pest control companies
Customer Service Manager
Position Summary
The Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional customer serviceand achievement of key performance goals. This role drives team performance through coaching, process improvement, compliance oversight, and collaboration with leadership to enhancethe customerexperience.
Responsibilities
Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.
Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.
Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.
Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.
Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.
QualificationsandRequirements
Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.
Experience with pest management software systems preferred.
Why Work forEcoShieldPest Solutions?
The Shield Co. Management /EcoShieldPest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities-treating everyone like family.
EcoShield Pest Solutions is proud to offer competitive pay and full benefits!
Weekly Pay - get paid every Friday!
Paidsick and vacation time along with 10 company-paid holidays.
Comprehensivebenefits package includingmedical, dental, and vision options.
401(k) with a competitive match.
Access to the Employee Assistance Program (EAP).
Discountedpest control services for employees andtheir friends andfamily.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.Thebase pay for this role is between$50,000and$60,000.Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
Physical Demands and Working Requirements
The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.Reasonableaccommodationsmay be provided toassistindividuals with disabilities in performing these essential functions.
Requires prolonged periods of sitting at a desk or workstation
Frequent use of hands and fingers for typing and using a computer mouse
Occasionally lift and carry office materials or supplies up to 25 pounds
Requiresclear visionfor reading documents, computer screens, and other office materials
Work is inside a climate-controlled office with quiet to moderate noise level
The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skillsrequiredfor this position.
EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.
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