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Pest Control Customer Service Jobs in Puerto Rico

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Pest Control Customer Service information

What does a pest control customer service representative do?

A Pest Control Customer Service representative assists customers with scheduling pest control services, answering questions about treatments, and resolving any concerns related to pest issues. They act as the main point of contact between clients and the pest control company, ensuring a positive customer experience. Their responsibilities often include explaining service options, providing quotes, and coordinating with technicians to address customer needs efficiently.

What are the key skills and qualifications needed to thrive as a pest control customer service representative?

To thrive as a Pest Control Customer Service representative, you need strong communication abilities, basic knowledge of pest control services, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, scheduling platforms, and call center systems is commonly required. Outstanding problem-solving, patience, and attention to detail help build rapport and resolve customer concerns effectively. These skills ensure customer satisfaction, accurate service coordination, and the smooth handling of inquiries in a busy service environment.

What are some common challenges faced by pest control customer service representatives and how can they be managed?

Pest Control Customer Service representatives often encounter challenges such as handling distressed customers, managing scheduling conflicts, and staying updated on service protocols. To manage these, it’s important to develop strong communication and problem-solving skills, maintain a calm and empathetic demeanor, and work closely with field technicians to coordinate appointments efficiently. Most companies also provide training on pest identification and customer management, which helps in providing accurate information and building trust with clients.

What is the difference between Pest Control Customer Service vs Pest Control Technician?

AspectPest Control Customer ServicePest Control Technician
CredentialsCustomer service skills, sometimes industry-specific trainingLicensing and certifications in pest management
Work EnvironmentOffice, call centers, or remote supportOn-site at customer locations, treatment areas
Employer & Industry UsageCustomer support roles within pest control companiesField roles responsible for pest treatments
Search & Comparison IntentUnderstanding customer support roles in pest controlTechnical pest control work and responsibilities

While Pest Control Customer Service focuses on assisting clients, scheduling, and providing support, Pest Control Technicians perform the actual pest treatments on-site. Both roles are essential in the pest control industry but differ in responsibilities, credentials, and work environment.

What job categories do people searching Pest Control Customer Service jobs in Puerto Rico look for?

The top searched job categories for Pest Control Customer Service jobs in Puerto Rico are:

Infographic showing various Pest Control Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution.

Guarida de Seguridad Control de Acceso

Allied Universal

Arecibo, PR • On-site

Part-time

Retirement

Posted 25 days ago


Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,609 frontline employees who took The Breakroom Quiz

77th of 119 rated security


Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Como Oficial de Seguridad Bilingue Ronda Hotel, Puerto Rico brindara seguridad a una variedad de industrias, como fabricas comercio minorista (tiendas), centros comerciales, farmacéuticas, campus corporativos y más de 400 compañías Fortune 500.
Ventajas y beneficios:
  • Horarios rotados y a tiempo completo que se ajustan a sus objetivos personales de vida
  • Programas de capacitación remunerados continuos y oportunidades de crecimiento profesional
  • Plan 401 K según requisitos de elegibilidad
  • Acumulacion de horas pagas de enfermedad y vacaciones acorde a las leyes laborales de la jurusdiccion
  • Paga semanal todos los jueves por deposito directo
  • Acceso a horarios, talonario y adiestramientos de forma electronica a traves de las plataformas digitales ilimitadas de la compania
  • Descuentos para empleados a través de nuestro programa de beneficios en sus restaurantes favoritos, lugares de entretenimiento y mucho más...

Pago por hora: $11.00
Requisitos mínimos:
  • Tener al menos 21 años de edad para roles desarmados
  • Poseer un diploma de escuela secundaria o equivalente, o 5 años de experiencia comprobable
  • Disponibilidad rotativa en horarios e itineraries semanales.
  • Ser fluido en idioma hablado y escrito en español e inglés. * Se requerirá en puestos bilingües el idioma inglés.
  • Como condición de empleo, los solicitantes estarán sujetos a una investigación de antecedentes de acuerdo con todas las leyes federales, estatales y locales. Allied Universal considerará las solicitudes calificadas con antecedentes penales de manera consistente con las leyes aplicables.
  • Como condición de empleo, los solicitantes estarán sujetos a una prueba de detección de drogas en la medida permitida por la ley.
  • Los requisitos de licencia están sujetos a las leyes y regulaciones estatales y/o locales y pueden ser necesarios antes del empleo. *Se requerirá una licencia de conducir válida de la jurisdicción de Puerto Rico
  • Poseer destrezas de servicio al cliente.
  • Poseer licencia de conducir vigente de Puerto Rico
  • Estar disponible para procesos de credenciales y adiestramientos

Responsabilidades:
  • Proporcionar servicio al cliente a nuestros clientes mediante la realización de procedimientos de seguridad y protección, políticas específicas del sitio y, cuando corresponda, actividades de respuesta a emergencias.
  • Responder a incidentes y situaciones críticas con calma y resolución de problemas
  • Realice patrullajes regulares y aleatorios alrededor del negocio y el perímetro. Los entornos y condiciones de trabajo pueden variar según el sitio del cliente.
  • Recibir y canalizar procesos en área de recepción de empleados y/o visitantes acorde a las normas del establecimiento y las órdenes de puesto asignadas.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1656806

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US