Pest Control Customer Service Representative Jobs in Silver Spring, MD

At American Pest, we know that great technicians are hard to find. If you've earned your state certification, built strong customer relationships, and take pride in doing the job the right way, we'd like to talk with you.

We're looking for experienced Pest Control Technicians who understand the value of consistency, professionalism, and customer service. At American Pest, certifications matter. You've invested the time and effort to earn your certifications, and we believe that should pay off. The more relevant certifications you hold, the more you'll earn from day one! Combined with year-round work, a take-home company vehicle, voluntary weekends, and strong benefits, this is an opportunity to build a long-term career with a company that values experienced professionals.

If you're looking for a company that values reliability, rewards experience, and treats technicians like professionals, American Pest may be the right fit.

What You'll Get... We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation with overtime above 40 hours
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth
• Paid training and continuing education support
• A take-home company vehicle
• Voluntary weekend work available, not mandatory
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do... As a State-Certified Pest Control Technician, you'll provide professional pest management services to residential and commercial customers while building long-term relationships through dependable service and expert recommendations. You'll manage your route, perform inspections and treatments, identify customer needs, and help protect homes and businesses from pest issues. Most importantly, you'll represent American Pest through professionalism, accountability, and a commitment to doing the job right.

Who You Are... Successful technicians at American Pest are dependable, customer-focused professionals who take ownership of their work and understand the importance of showing up prepared every day. You'll also have:

• An active state pest control certification or license: Core + 7A (or 7D in Maryland)
• Experience providing residential and commercial pest control services
• A valid driver's license held for at least 3 years with an acceptable driving record
• Strong communication and customer service skills
• Solid attention to detail and commitment to service quality
• The ability to safely move about customer locations, ascend and descend stairs and ladders, and work in tight or hard-to-reach spaces
• The ability to safely move items and equipment weighing up to 50 pounds
• The ability to work outdoors in all regular seasonal weather conditions
• Comfort using computers, smartphones, and related technology
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.
• Availability to work a flexible schedule between 7:00 a.m. and 6:00 p.m.
• Weekend availability for optional opportunities
• High school diploma or equivalent

Who We Are... Founded in 1925, American Pest has built its reputation on professionalism, consistency, and doing right by both our customers and employees. Today, we employ more than 470 team members across the region and continue to grow by investing in talented people who take pride in their work and hold themselves to a high standard.

At American Pest, we believe skilled technicians are the foundation of our success. That's why we invest in training, continuing education, technology, and support systems that allow our technicians to focus on what they do best: delivering exceptional service to customers. Our values of Trust, Integrity, and Quality (TIQ) guide how we operate every day, and we look for professionals who share those same standards.

As part of Anticimex, a global leader in modern pest management, we're committed to providing the tools, resources, and opportunities experienced technicians need to continue growing their careers while making a meaningful impact in the communities we serve.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our office locations
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace