Permanent Remote Call Monitoring Jobs in Spring, TX

Location: 100% Remote

Employment Type: Full-Time, Contract to Potential Hire

Are you passionate about helping patients navigate complex insurance and reimbursement processes? We are seeking an Insurance Verifier to serve as a trusted resource for patients, healthcare providers, and payer organizations. In this role, you will use your knowledge of insurance verification, prior authorizations, reimbursement processes, and financial assistance programs to help patients gain timely access to critical therapies.

This is an excellent opportunity for professionals with healthcare, pharmacy, insurance, reimbursement, or call center experience who enjoy problem-solving, customer service, and making a meaningful impact on patient outcomes.

As an Insurance Verifier, you will act as a subject matter expert and advocate for patients by:

• Investigating and verifying medical and pharmacy insurance benefits, reimbursement options, and financial assistance programs.
• Processing, monitoring, and managing prior authorizations and appeals to help patients initiate or continue therapy without interruption.
• Communicating with patients, healthcare providers, insurance carriers, and internal teams to ensure accurate and timely resolution of coverage issues.
• Reviewing insurance information, identifying discrepancies, and documenting findings in multiple systems.
• Researching pharmacy and medical benefits using payer portals, internal resources, and direct communication with insurance companies.
• Providing regular status updates to providers and patients via phone, fax, and electronic systems.
• Supporting quality initiatives by identifying issues, participating in audits, and ensuring compliance with established procedures.
• Maintaining accurate patient demographic and insurance information while safeguarding sensitive data.
• Ensuring compliance with HIPAA regulations, pharmacy laws, and organizational policies.
• Collaborating with cross-functional teams to improve processes and enhance the patient experience.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 3-4 years of experience in a healthcare reimbursement, insurance verification or prior authorizations (REQUIRED)
• 3-4 years of healthcare call center (REQUIRED)
• Knowledge of commercial and government insurance plans, medical and pharmacy benefits, reimbursement processes, insurance verification, prior authorizations, appeals, and specialty pharmacy operations.
• Strong problem-solving, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• Detail-oriented with a commitment to accuracy and quality.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.
• Ability to work independently while maintaining productivity and quality standards.
• Access to a secure, private workspace for remote work.

Experience in one or more of the following areas is highly valued:

• Insurance Verification
• Prior Authorization Processing
• Pharmacy Benefits Investigation
• Medical Billing and Claims
• Specialty Pharmacy Operations
• Healthcare Customer Service
• Reimbursement Support
• Financial Assistance Programs

• 100% Remote Work Environment
• Opportunity to make a direct impact on patient access to life-changing therapies
• Collaborative, mission-driven team culture
• Comprehensive training and professional development
• Exposure to healthcare reimbursement, insurance operations, and specialty pharmacy services
• Career growth opportunities within a dynamic healthcare organization

If you are a healthcare professional with a passion for solving insurance challenges and supporting patients through the reimbursement journey, we encourage you to apply today.

This is a Contract position based out of Houston, TX.

The pay range for this position is $16.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.