This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Permanent Remote Call Monitoring information
See Rome, GA salary details
$10.58 - $11.89
2% of jobs
$11.89 - $13.21
8% of jobs
$13.21 - $14.52
12% of jobs
$14.73 is the 25th percentile. Wages below this are outliers.
$14.52 - $15.83
18% of jobs
The median wage is $16.40 / hr.
$15.83 - $17.14
23% of jobs
$17.14 - $18.45
12% of jobs
$18.48 is the 75th percentile. Wages above this are outliers.
$18.45 - $19.76
12% of jobs
$19.76 - $21.08
5% of jobs
$21.08 - $22.39
4% of jobs
$22.39 - $23.70
2% of jobs
$23.70 - $25.01
2% of jobs
$10
$17
$25
How much do permanent remote call monitoring jobs pay per hour?
As of Jul 10, 2026, the average hourly pay for permanent remote call monitoring in Rome, GA is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What is a Permanent Remote Call Monitoring job?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Rome, GA? For Permanent Remote Call Monitoring jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Rome, GA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Rome, GA are:
What cities near Rome, GA are hiring for Permanent Remote Call Monitoring jobs? Cities near Rome, GA with the most Permanent Remote Call Monitoring job openings:
$12/hr
Other
Posted 24 days ago
InfoCision rating
2.9
Based on 7 frontline employees who took The Breakroom Quiz
72nd of 72 rated call and contact centers
Job description
Bilingual Call Center Representative- Work from Home
Pay: $12.00 per hour
Job Overview
We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people.
Qualifications
- Fluent in both English and Spanish (spoken and written)
- Excellent communication and problem-solving skills
- Strong computer and multitasking abilities
- Ability to work independently while maintaining productivity
Benefits
- Weekly pay, with the ability to access a portion of your earned pay a few times per week
- Paid training
- Weekly bonus potential
- Rewards & Recognition Programs
- Supportive team environment
- Opportunities for growth and advancement
Schedules
- Day shift
- Night shift
- Evening shift until 2am EST
Remote Work Requirements- Candidates must provide their own:
- Windows PC with at least 8 GB of RAM (No MacBook or Chromebook)
- Dual monitors
- Webcam
- USB Headset
- Wired mouse
- Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted.
- A quiet, distraction-free workspace
Apply Today
If you are bilingual, customer-focused, and ready to work from the comfort of your home, we encourage you to apply today.
About InfoCision
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Akron, OH, US
Year founded
1982