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Permanent Remote Call Monitoring Jobs in Rockingham, NC

Instant Teams

Licensed Benefit Advisor

Southern Pines, NC · Remote

$23/hr

Monitor the internal chat and respond in a timely fashion to any questions or requests * Deliver a ... Adhere to call center performance metrics, including customer satisfaction, compliance, and sales ...

Instant Teams

Licensed Benefit Advisor

Southern Pines, NC · Remote

$23/hr

Monitor the internal chat and respond in a timely fashion to any questions or requests * Deliver a ... Adhere to call center performance metrics, including customer satisfaction, compliance, and sales ...

Instant Teams

Licensed Benefit Advisor

Southern Pines, NC · Remote

$23/hr

Monitor the internal chat and respond in a timely fashion to any questions or requests * Deliver a ... Adhere to call center performance metrics, including customer satisfaction, compliance, and sales ...

All JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Rockingham, NC

Permanent Remote Call Monitoring information

See Rockingham, NC salary details

$8

$14

$21

How much do permanent remote call monitoring jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for permanent remote call monitoring in Rockingham, NC is $14.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.01 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Rockingham, NC? For Permanent Remote Call Monitoring jobs in Rockingham, NC, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Rockingham, NC look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Permanent Remote Call Monitoring jobs? Cities near Rockingham, NC with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rockingham, NC as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $30,147 per year, or $14.5 per hour.

Vice President of Compliance & Sales Integrity

EnrollHere

Pinehurst, NC • On-site, Remote

$102K - $137K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About EnrollHere

EnrollHere is an AI-powered system of record for insurance distribution, purpose-built for the Medicare Advantage ecosystem. We unify marketing, call center infrastructure, agent activity, compliance oversight, policy lifecycle, and commissions into a single platform designed to drive growth, transparency, and operational control.

We believe compliance should be proactive, measurable, and embedded directly into the sales process, not reactive and manual.

The Role

We're hiring a VP of Compliance & Sales Integrity to build and scale a modern compliance organization at the intersection of operations, risk, and technology. You'll report directly to the Chief Innovation Officer. At EnrollHere, compliance is embedded within the technology organization by design, reflecting our belief that compliance and product must evolve together.

You'll serve as both a strategic partner to leadership and a hands-on operator who understands how compliance actually works in the field.

This is a builder role. You won't inherit a rigid structure. You'll create it. Initially hands-on, you'll build a dedicated compliance team as the organization scales.

What You'll Own

1. Sales Integrity, Risk & Investigations Build and lead EnrollHere's compliance and sales integrity function. Design auditing, monitoring, and QA frameworks tied to agent behavior and call activity. Oversee fraud, waste, and abuse (FWA) detection, investigation workflows, and incident escalation. Establish clear standards across agencies, partners, and internal teams.

2. AI-Driven Compliance Systems Partner with product and engineering to embed compliance directly into EnrollHere's platform. Help define and refine AI call-scoring, monitoring, and alerting models, ensuring they align with CMS rules and real-world enforcement expectations.

3. Regulatory Alignment & Operational Enablement Ensure compliance with CMS, state DOI requirements, and carrier expectations. Support audits, reporting, and external reviews. Build SOPs, governance frameworks, and coaching programs that tie compliance outcomes to sales performance so compliance supports growth, not slows it.

Requirements

Required

  • 12+ years in healthcare or insurance compliance
  • Deep experience in Medicare Advantage or Medicaid sales compliance, sales integrity, or QA
  • Track record of building or scaling compliance programs tied to agent behavior
  • Background at a carrier (e.g., Humana, UHC, Aetna) or a large FMO/distribution organization
  • Comfort working cross-functionally with product, engineering, and executive leadership

Preferred

  • Direct experience leading FWA investigations and incident management programs
  • Strong operational background in claims, enrollment, call center, or QA operations
  • Familiarity with AI/ML-driven compliance tooling or automation

What Makes This Role Different

  • Builder + Operator Hybrid - You'll design the compliance org from the ground up.
  • AI-First Compliance - Your expertise will define how compliance is automated and scaled through technology.
  • Direct Impact on Product - Your domain knowledge will shape core platform features used across the industry.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

Apply