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Permanent Remote Call Monitoring Jobs in Fulton, NY

CINQCARE

Registered Nurse

Syracuse, NY · Remote

$73K - $92K/yr

... call home. This program is offered to eligible health plan patients with the primary goal of ... Deploys Remote Patient Monitoring and Patient Self Reporting for High-Risk Chronic Conditions.

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All JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Fulton, NY

Permanent Remote Call Monitoring information

See Fulton, NY salary details

$9

$15

$21

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for permanent remote call monitoring in Fulton, NY is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $16.68 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Fulton, NY? For Permanent Remote Call Monitoring jobs in Fulton, NY, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Fulton, NY look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Permanent Remote Call Monitoring jobs? Cities near Fulton, NY with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Fulton, NY as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $31,486 per year, or $15.1 per hour.
Workflow Processing Specialist - remote/hybrid

Workflow Processing Specialist - remote/hybrid

KPH Healthcare Services

Syracuse, NY • On-site, Remote

$18 - $21/hr

Full-time

Posted 3 days ago

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
this is a remote/hybrid role.
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and workflow management.
Responsibilities
Job Duties:
  • Responsible for daily preparation of call center workflow
  • Responsible for accurate data entry of incoming prescriptions and refills
  • Responsible for maintaining prescription refill requests
  • Responsible for Foundation Assistance management
  • Responsible as a backup for inbound/outbound calls as required
  • Responsible for accurately selecting billing and shipping methods for incoming patient orders
  • Provide clinical services in TherigySTM
  • Provides resolution to customer service issues to ensure member satisfaction
  • Work with members to provide resolution to payment related issues on accounts/orders
  • Maintain and keep reasonable production as determined by supervisor
  • May assist in orienting and training new employees
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

Qualifications
Attendance Requirements:
  • Must be available, and on-time for scheduled work shifts.
  • Must be able to work nights as required.

Educational Requirements:
  • Minimum: High School Diploma or GED
  • Preferred: Pharmacy technician or related certification

Experience:
  • Past experience in a customer service related field
  • 6-12 months experience as a pharmacy technician

Special Conditions of Employment:
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:
  • Broad knowledge of medications, physician orders, and pharmacy systems
  • Strong communication skills
  • Outstanding customer service skills
  • Excellent organization skills
  • Ability to multitask and prioritize
  • Excellent computer and keyboarding skills

Compensation:
$18.00-21.00 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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