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Permanent Remote Call Monitoring Jobs in Boston, MA

Loop

Engineering Manager, Support & Stability

Boston, MA · Remote

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... the call to invest in a permanent fix instead of patching the symptom. * You use AI agents as a ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site +1

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... the call to invest in a permanent fix instead of patching the symptom. * You use AI agents as a ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site +1

$150K - $190K/yr

Austin, TX; Los Angeles, CA; or fully remote. Our Tech Stack and Tools PHP/Laravel, Vue.js, MySQL ... the call to invest in a permanent fix instead of patching the symptom. * You use AI agents as a ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

... Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity ... monitoring tools (WhatsUp, SCOM), cloud management consoles (AWS/Azure), and remote desktop ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for permanent remote call monitoring in Boston, MA is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are the most commonly searched types of Remote Call Monitoring jobs in Boston, MA?

The most popular types of Remote Call Monitoring jobs in Boston, MA are:

What are popular job titles related to Permanent Remote Call Monitoring jobs in Boston, MA?

For Permanent Remote Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Boston, MA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Boston, MA are:

What cities near Boston, MA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Boston, MA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Pharmacy Technician - Refill Calls

Shields Health Solutions

Stoughton, MA • Remote

$19 - $22/hr

Full-time

Re-posted 25 days ago

Shields Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

10th of 113 rated pharmacies

Job description

Patient Engagement Specialist

Location: Remote
Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law

Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.

About the Role:
As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You'll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

What You'll Do:
• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

What We're Looking For:
• Pharmacy Technician experience (1–3 years preferred)
• High school diploma or GED
• Pharmacy Technician state registration (required where applicable)
• National certification (CPhT/PTCB) required
• Knowledge of prescription processing or claims adjudication (preferred)
• Strong communication and phone skills
• Comfortable speaking with patients and care teams daily
• Organized, detail-oriented, and dependable
• Able to learn new systems quickly


Minimum Remote Role Expectations:
• Remote role (must have reliable high-speed internet and a quiet workspace)
• Two monitors required (provided by company)
• Monday–Friday schedule, may start as early as 7:45 AM EST
• Occasional overtime may be needed

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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