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Permanent Remote Call Monitoring Jobs in Addison, IL

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · Remote

$40K - $70K/yr

Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable.   * At least 1 year of experience working as an ...

Hitachi

Tax Analyst

Schaumburg, IL · On-site +1

$66K - $91K/yr

Remote (4) days/Onsite (1) day FLSA STATUS: Exempt TRAVEL REQUIRED : Minimal POSITIONS SUPERVISED ... permanent differences (gifts, entertainment, club dues, non-deductible items, etc.); and timing ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · On-site +1

$40K - $70K/yr

With a highly skilled remote-first team based across the United States, we are experiencing strong ... This is a permanent, full-time opportunity to work alongside industry-leading professionals in a ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · Remote

$40K - $70K/yr

Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable.   * At least 1 year of experience working as an ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... call center operations by monitoring system performance; identifying and resolving problems ...

Urgent

Above Lending

Loan Sales Representative

Chicago, IL · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Seasoned Recruitment

Tele-Psychiatrist

Cicero, IL · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Seasoned Recruitment

Tele-Psychiatrist

Elgin, IL · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

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Permanent Remote Call Monitoring information

See Addison, IL salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for permanent remote call monitoring in Addison, IL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Addison, IL? For Permanent Remote Call Monitoring jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Addison, IL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Addison, IL are:
What cities near Addison, IL are hiring for Permanent Remote Call Monitoring jobs? Cities near Addison, IL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Addison, IL as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $35,877 per year, or $17.2 per hour.

Engineering Manager - CX/CCaaS Platform (Remote)

Sangoma

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Engineering Manager - CX/CCaaS PlatformBuild It. Scale It. Own It.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellin, Colombia

Your Role

  • Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
  • Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
  • Guide architecture discussions, technical design reviews, and engineering best practices.
  • Participate in code reviews and provide technical leadership to engineers and technical leads.
  • Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
  • Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
  • Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
  • Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 5+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir would be fantastic.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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