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Permanent Remote Call Monitoring Jobs in Addison, IL

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

ZTR

Regional Account Director

Chicago, IL · Remote

Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · Remote

$40K - $70K/yr

Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable.   * At least 1 year of experience working as an ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · On-site +1

$40K - $70K/yr

With a highly skilled remote-first team based across the United States, we are experiencing strong ... This is a permanent, full-time opportunity to work alongside industry-leading professionals in a ...

Hitachi

Tax Analyst

Schaumburg, IL · On-site +1

$66K - $91K/yr

Remote (4) days/Onsite (1) day FLSA STATUS: Exempt TRAVEL REQUIRED : Minimal POSITIONS SUPERVISED ... permanent differences (gifts, entertainment, club dues, non-deductible items, etc.); and timing ...

CIP PC.

Business Immigration Paralegal

Chicago, IL · Remote

$40K - $70K/yr

Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable.   * At least 1 year of experience working as an ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... call center operations by monitoring system performance; identifying and resolving problems ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... call center operations by monitoring system performance; identifying and resolving problems ...

Urgent

Above Lending

Loan Sales Representative

Chicago, IL · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Seasoned Recruitment

Tele-Psychiatrist

Cicero, IL · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Seasoned Recruitment

Tele-Psychiatrist

Elgin, IL · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

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Permanent Remote Call Monitoring information

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$17

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for permanent remote call monitoring in Addison, IL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Addison, IL? For Permanent Remote Call Monitoring jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Addison, IL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Addison, IL are:
What cities near Addison, IL are hiring for Permanent Remote Call Monitoring jobs? Cities near Addison, IL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Addison, IL as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $35,877 per year, or $17.2 per hour.

Social Media & Influencer Manager, North America

Groupon

Chicago, IL • On-site, Remote

Full-time

Posted yesterday

New

Groupon rating

4.2

Company rating: 4.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.
Social Media & Influencer Manager - North America
Chicago (preferred) or US remote • Hybrid • Full-time
The Role
Groupon is rebuilding its brand, and North America is the main stage. We need one person to own how we show up in culture - our organic social channels and our influencer & creator program. One brain, one calendar, zero silos.
You'll report to the Brand Marketing Director, lead a team of two, and spend your days answering questions like "is this TikTok video actually driving traffic to our site or is it just getting views to the influencer only" and "is this creator still worth their rate" - with data to back both answers.
What You'll Do
  • Run the NA influencer & creator program end to end - sourcing, rates, contracts, briefs, content review, renewals. You own the budget, the ambassador roster, and the call on who gets reinvested and who gets a polite goodbye.
  • Keep it trackable - affiliate links, promo codes, creator hub pages, and a scoring model that ranks the roster on engagement, deal-view lift, and attributed orders. Vibes are for content. Decisions get data.
  • Direct organic social - channel mix, content pillars, cadence, and the final call on what ships across TikTok, Instagram, YouTube, and whatever's next.
  • Build AI-native - generative tools are the default here. You should be credible enough in them to direct, critique, and unblock, not just nod at demos.
  • Lead the team - coach two , set one operating rhythm across social and creator, and hold the quality bar.
  • Own the numbers - Total Views on organic; attributed orders and cost-per-view on influencers & creators. Kill what underperforms, reinvest in what works, and build readouts that survive a room with the CMO in it.
You're Probably Our Person If...
  • 5+ years across social and influencer marketing, with 2+ years owning a creator program and its budget.
  • You've negotiated rates, structured contracts, and defended spend with performance data - not a mood board.
  • You've run affiliate/performance tracking for creators (CJ, Impact, Rakuten, or similar) from post through to purchase.
  • You know what actually travels on TikTok, Instagram, and YouTube - and how Gen Z consumes, creates, and moves on before your first draft is approved.
  • You're fluent with AI production tools (Veo, Sora, Runway, Midjourney, ElevenLabs, etc.) - enough to judge the output, not just approve it.
  • You can pull a report, find the story, and say what happens next.
  • You've led people - or you can make a convincing case that you're ready to.

Bring receipts. Work samples are required - creator campaigns you ran and what they returned, and social content you produced or directed.
Bonus points: marketplace or e-comm experience where content had to convert, long-form YouTube partnerships, comfort on camera, light editing chops.
The Logistics
Chicago preferred (US remote works too if outside of the Greater Chicago area) • Hybrid with regular office days • Full-time, permanent.
If you read this and thought "this is literally my job" - we look forward to your application!
Compensation: DOE 70,000 - 90,000/yr +15% target bonus
Groupon is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role you'll be right at home here.
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers

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