Ensure platform reliability through effective monitoring, incident management, root cause analysis ... Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. * Experience ...
Ensure platform reliability through effective monitoring, incident management, root cause analysis ... Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. * Experience ...
Ensure platform reliability through effective monitoring, incident management, root cause analysis ... Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. * Experience ...
Quick apply
Ensure platform reliability through effective monitoring, incident management, root cause analysis ... Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. * Experience ...
Senior Site/Civil Engineer
Chicago, IL · On-site +1
$125K - $160K/yr
Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...
Senior Site/Civil Engineer
Chicago, IL · On-site +1
$125K - $160K/yr
Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Quick apply
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Quick apply
Regional Account Director
Chicago, IL · Remote
Support key prospects from first call through to broader program implementation and ongoing success ... remote monitoring and customer success services * Rail industry experience preferred * Demonstrated ...
Substation Protection & Controls Project Engineer (PE License Required)
Chicago, IL · On-site +1
$149K - $160K/yr
... full-time, permanent position. This position is fully-remote, allowing you to work from home ... monitoring systems * Perform basic calculations such as relay burden, voltage drop, and short ...
Substation Protection & Controls Project Engineer (PE License Required)
Chicago, IL · On-site +1
$149K - $160K/yr
... full-time, permanent position. This position is fully-remote, allowing you to work from home ... monitoring systems * Perform basic calculations such as relay burden, voltage drop, and short ...
Business Immigration Paralegal
Chicago, IL · Remote
$40K - $70K/yr
Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable. * At least 1 year of experience working as an ...
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Business Immigration Paralegal
Chicago, IL · Remote
$40K - $70K/yr
Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable. * At least 1 year of experience working as an ...
Tax Analyst
Schaumburg, IL · On-site +1
$66K - $91K/yr
Remote (4) days/Onsite (1) day FLSA STATUS: Exempt TRAVEL REQUIRED : Minimal POSITIONS SUPERVISED ... permanent differences (gifts, entertainment, club dues, non-deductible items, etc.); and timing ...
Tax Analyst
Schaumburg, IL · On-site +1
$66K - $91K/yr
Remote (4) days/Onsite (1) day FLSA STATUS: Exempt TRAVEL REQUIRED : Minimal POSITIONS SUPERVISED ... permanent differences (gifts, entertainment, club dues, non-deductible items, etc.); and timing ...
Business Immigration Paralegal
Chicago, IL · On-site +1
$40K - $70K/yr
With a highly skilled remote-first team based across the United States, we are experiencing strong ... This is a permanent, full-time opportunity to work alongside industry-leading professionals in a ...
Business Immigration Paralegal
Chicago, IL · On-site +1
$40K - $70K/yr
With a highly skilled remote-first team based across the United States, we are experiencing strong ... This is a permanent, full-time opportunity to work alongside industry-leading professionals in a ...
Business Immigration Paralegal
Chicago, IL · Remote
$40K - $70K/yr
Contribute to positive team morale, even within a remote work environment. What you bring: * Completed Bachelor's Degree - highly desirable. * At least 1 year of experience working as an ...
Business Immigration Paralegal
Chicago, IL · Remote
$40K - $70K/yr
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Tele-Psychiatrist
Elgin, IL · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Tele-Psychiatrist
Elgin, IL · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Tele-Psychiatrist
Cicero, IL · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Tele-Psychiatrist
Cicero, IL · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Be Seen First
JUNIOR CONTACT CENTER TEAM LEAD
Naperville, IL · Remote
$19 - $21/hr
Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... call center operations by monitoring system performance; identifying and resolving problems ...
Quick apply
Urgent
Be Seen First
JUNIOR CONTACT CENTER TEAM LEAD
Naperville, IL · Remote
$19 - $21/hr
Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... call center operations by monitoring system performance; identifying and resolving problems ...
Urgent
Loan Sales Representative
Chicago, IL · Remote
We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...
Quick apply
Loan Sales Representative
Chicago, IL · Remote
We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...
(Remote) Competitive Intelligence Analyst
Des Plaines, IL · On-site +1
$92K - $118K/yr
In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Continuously monitor competitor, product, underwriting, pricing, distribution, technology, and ...
(Remote) Competitive Intelligence Analyst
Des Plaines, IL · On-site +1
$92K - $118K/yr
In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Continuously monitor competitor, product, underwriting, pricing, distribution, technology, and ...
In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Continuously monitor competitor, product, underwriting, pricing, distribution, technology, and ...
In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Continuously monitor competitor, product, underwriting, pricing, distribution, technology, and ...
Advise on best practices for ML model validation and performance monitoring. * Share knowledge with ... Contract Details Duration: 9 months (with possible extension) Hours: Full-time (remote, 40 hours ...
Quick apply
Advise on best practices for ML model validation and performance monitoring. * Share knowledge with ... Contract Details Duration: 9 months (with possible extension) Hours: Full-time (remote, 40 hours ...
Tele-Psychiatrist
Cicero, IL · Remote
... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...
Quick apply
Tele-Psychiatrist
Cicero, IL · Remote
... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...
Tele-Psychiatrist
Elgin, IL · Remote
... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...
Quick apply
Tele-Psychiatrist
Elgin, IL · Remote
... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...
Permanent Remote Call Monitoring information
See Addison, IL salary details
$10.60 - $11.91
2% of jobs
$11.91 - $13.22
8% of jobs
$13.22 - $14.54
12% of jobs
$14.75 is the 25th percentile. Wages below this are outliers.
$14.54 - $15.85
18% of jobs
The median wage is $16.42 / hr.
$15.85 - $17.17
23% of jobs
$17.17 - $18.48
12% of jobs
$18.51 is the 75th percentile. Wages above this are outliers.
$18.48 - $19.79
12% of jobs
$19.79 - $21.11
5% of jobs
$21.11 - $22.42
4% of jobs
$22.42 - $23.73
2% of jobs
$23.73 - $25.05
2% of jobs
$10
$17
$25
How much do permanent remote call monitoring jobs pay per hour?
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What is a permanent remote call monitoring?
What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?
What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

Full-time
Medical, Dental, Vision, Retirement
Re-posted 21 days ago
Job description
At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.
We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.
This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.
Location: United States, Canada, or Medellin, Colombia
Your Role
- Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
- Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
- Guide architecture discussions, technical design reviews, and engineering best practices.
- Participate in code reviews and provide technical leadership to engineers and technical leads.
- Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
- Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
- Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
- Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
- Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.
Requirements
Your Background
- 8+ years of software engineering, platform engineering, or related technical experience.
- 5+ years of engineering management experience leading software engineering teams.
- Experience managing remote and globally distributed engineering teams.
- Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
- Strong software engineering background with experience in modern application development and distributed systems.
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
- Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
- Experience with Linux/Unix environments.
- Experience with PostgreSQL, MySQL, or similar relational databases.
- Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
- Strong communication, leadership, coaching, and stakeholder management skills.
Preferred Qualifications
- Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
- Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
- Experience with Elixir would be fantastic.
- Experience with AWS, Azure, or Google Cloud.
- Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.