ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Addison, IL

Outcomes Operating Inc

Be Seen First

Pharmacy Call Center Rep

Chicago, IL · Remote

$18/hr

Basic computer proficiency, including typing and multitasking in a remote environment * Ability to ... monitors, headsets, cords, etc.) EDUCATION & EXPERIENCE REQUIREMENTS * High School diploma, GED or ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

next page

Showing results 1-20

All JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Addison, IL

Permanent Remote Call Monitoring information

See Addison, IL salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for permanent remote call monitoring in Addison, IL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.04 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A permanent remote call monitoring role typically does not pay $10,000 a month without specialized skills or extensive experience. High earnings in remote jobs often require advanced technical knowledge, certifications, or management responsibilities, which are uncommon in standard call monitoring positions. Most remote call monitoring jobs offer salaries below that threshold without additional qualifications.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What jobs pay 2000 a day?

Jobs in remote call monitoring typically do not pay $2000 a day; such high daily earnings are more common in specialized fields like consulting, high-level sales, or executive roles. Most remote call monitoring positions offer hourly wages or salaries that are significantly lower, often in the range of $15 to $50 per hour. Achieving $2000 daily usually requires advanced skills, significant experience, or additional income sources outside standard call monitoring roles.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

How to make 2000 a week working from home?

A permanent remote call monitoring role can offer opportunities to earn around $2000 weekly by handling high-volume calls, maintaining quality standards, and working full-time hours. Increasing income may involve gaining relevant skills, certifications, and experience to qualify for higher-paying positions or overtime opportunities.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

How to make $1000 a week remotely?

Permanent remote call monitoring jobs typically pay hourly wages, and earning $1000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or obtaining relevant certifications to qualify for higher-paying positions.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Addison, IL? For Permanent Remote Call Monitoring jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Addison, IL look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Addison, IL are:
What cities near Addison, IL are hiring for Permanent Remote Call Monitoring jobs? Cities near Addison, IL with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Addison, IL as of June 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $35,877 per year, or $17.2 per hour.
Pharmacy Call Center Rep

Pharmacy Call Center Rep

Outcomes Operating Inc

Chicago, IL • Remote

$18/hr

Part-time

Posted 5 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

JOB DESCRIPTION

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.


ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

  • Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
  • Accurately document all discussions with patients and schedule follow-up appointments as needed.
  • Update patient demographic information in the MTM platform.
  • Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
  • Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
  • Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication.
  • Perform auxiliary functions essential to the efficient operation of the department.
  • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.


KNOWLEDGE & REQUIREMENTS

  • Strong verbal and written communication skills
  • Ability to navigate and document in multiple computer applications simultaneously
  • Active listening and problem-solving skills
  • Comfortable handling objections and using persuasive communication
  • Ability to maintain professionalism and empathy in challenging conversations
  • Attention to detail and accuracy in documentation
  • Adaptability to changing scripts, workflows, and priorities
  • Basic computer proficiency, including typing and multitasking in a remote environment
  • Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)


EDUCATION & EXPERIENCE REQUIREMENTS

  • High School diploma, GED or equivalent, or equivalent work experience preferred
  • 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

  • Ability to provide excellent customer service with a can-do attitude
  • Comfortable performing repetitive tasks with consistency and attention to detail
  • Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
  • Ability to meet key performance metrics in a remote environment

Preferred:

  • Customer service experience, sales experience and/or high-volume scheduling experience
  • Medical background or alternative patient care experience
  • Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
  • Familiarity with medical/medication terminology
  • Experience coordinating, delivering, and/or supporting MTM programs
  • Experience with MTM Platforms, electronic health records and scheduling software
  • Spanish bilingual skills




Application Question(s):


  • Can you work 20 hours per week?
  • Are you available between the hours of 8-6 CST Monday through Friday?


Experience:


  • Call center: 2 years (Required)


Work Location: Remote

Company Description

Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.