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Permanent Remote Call Monitoring Jobs in Kentucky

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

... services, call center applications, conferencing platforms, integrations, monitoring, and ... Engineer office and remote work telecom solutions that support a "work from anywhere" model through ...

US Department of Commerce

Meteorologist

Jackson, KY · On-site +1

$40K/yr

... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...

UHS

REG DIR - BUSINESS DEVELOPMENT

Louisville, KY · Remote

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... Monitors the performance of each team member against departmental goals. Assists in developing ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Kentucky? For Permanent Remote Call Monitoring jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Kentucky look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Kentucky are:
What cities in Kentucky are hiring for Permanent Remote Call Monitoring jobs? Cities in Kentucky with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Kentucky as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Kentucky Licensed Clinical Social Worker (LCSW) - Remote

Kentucky Licensed Clinical Social Worker (LCSW) - Remote

Vivo HealthStaff

Lexington, KY • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

Vivo HealthStaff is looking for a Licensed Clinical Social Worker (LCSW) in Kentucky. This is a 100% remote position. For more information, please apply or call (844) 540-JOBS.
This position requires management of a panel of patients of varying levels of need in close coordination with an addiction medicine provider. Our Social Workers perform psychosocial needs assessment and develop treatment plans for new patients, stratify the assigned panel by need, then deliver case management, care coordination, therapy, and counseling services. Time will be divided between direct services to patients and administrative responsibilities further described below.
Case Management/Care Coordination
  • Coordinate care between patients, Health providers, patients' primary care providers and other specialty mental health services to facilitate effective patient-centered, team-based care.
  • Document all care coordination and patient encounters in the EHR and provide timely updates to multi-disciplinary team members.
  • Research and facilitate referrals to community services and additional treatment programs based on patient need.
  • Assist patients in need of higher levels or care, specialty mental health or substance use services, outside of primary care, to connect with appropriate treatment resources.

Clinical Support/Population Health Management
  • Provide brief individual and/or group-based treatment using evidence-based interventions such as motivational interviewing, behavioral activation, problem-solving treatment, and CBT.
  • Develop and implement group programming for patients with co-occurring disorders.
  • Address patients' concerns particularly during early treatment and periods of instability, track treatment response, and answer questions related to the treatment process.
  • Collect psychosocial health history and collaborate with the medical provider to develop a treatment plan for new patients.
  • Utilize standardized, evidence-based clinical measures to assess patients' symptoms and response to treatment.
  • Evaluate and/or revise care plans with appropriate documentation in progress notes and communicate updates to relevant multi-disciplinary team members.
  • Systematically track treatment response, outreach efforts, and clinical outcomes using a registry/task management system.
  • Participate in weekly team huddles with providers and other members of a patient's care team.
  • Lead staff training to enhance awareness and competencies in providing safe, effective, and compassionate care for patients.

Required:
  • LCSW with a Master's Degree in Social Work from an accredited graduate-level program
  • FL licensed
  • Minimum 1 years of experience providing direct care for individuals diagnosed with addiction, including individual and group-based psychotherapy.
  • Proficiency in Motivational Interviewing, Behavioral Activation, Problem-Solving Treatment, and Cognitive Behavioral Therapy.
  • Flexibility to work early evening hours (up to 7pm schedule)

Preferred:
  • Bilingual English/Spanish.
  • Experience with population health management, including registry-based tools.
  • Interest in program development and quality improvement initiatives.

Benefits:
  • Competitive compensation and benefits package.
  • Talented and fun coworkers who are passionate about addiction treatment.
  • Opportunity to make a difference in patients' lives, and gain experience working in healthcare.

About Vivo HealthStaff:
Since 2016, Vivo HealthStaff has been providing both temporary and permanent opportunities to clinicians across the United States. We are dedicated to developing long-term relationships with our clinical providers. Our experienced recruitment team will help guide you to the right opportunity.
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About Vivo HealthStaff

Sourced by ZipRecruiter

Vivo HealthStaff provides permanent recruitment services for both clinical and administrative positions in the healthcare sector. Over the past 2 years, our clients have seen a 98% retention rate with Vivo HealthStaff placements.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Dublin, CA, US

Year founded

2016

Social media

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