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Quality Manager
Job Description:
General:
This role is responsible for overseeing the maintenance and continuous improvement of the Quality Management System (QMS) at Humphrey Products Company including identifying, monitoring and achieving key quality metrics and goals. The Quality Manager is also responsible for the daily operation and support of several quality-related departments and systems, including Quality Control (Inspection), Calibration, Material Compliance, Returned Goods, Audits, Non-Conformance (MCNs) and Corrective/ Preventive Action Requests (CARs/PARs).
The right candidate must possess a fundamental understanding of quality philosophies, principles, systems, methods, tools and standards, and know how to use them to plan and achieve control and assure product and process quality. They should also have a good understanding of organizational and team dynamics, interpersonal relationships and professional ethics, and be passionate about driving customer satisfaction and supplier performance to exceptional levels.
Must have a full understanding of calibration fundamentals including tolerancing, uncertainty, and risk management for assessing for out-of-tolerance conditions.
The Quality Manager is responsible for ensuring continual quality improvement within the entire organization. They must be able to lead audits and provide audit training to team associates, evaluate material scrap including cause and cost and participate in the development of methods for permanent reduction. Should be capable of developing and evaluating reports, quality agreements and contracts, and must be able to follow-up on any related topic as needed to ensure appropriate response and closure. Proactively drive the company culture toward a predictive and preventative quality focus versus a maintenance and reactionary quality methodology.
Candidates should also be able to use the ERP system to mine data relevant to Quality metrics. They should also be able to routinely report on the information obtained and use this information to develop improvement plans.
Education and/or Experience:
Desired is a college degree with a BS or BA in areas such as Mechanical Engineering, Industrial Engineering, Industrial Administration. Will also consider AAS or AS with appropriate job-related experience such as
• 3-5 years of Quality Supervisory or Management experience, or
• 3-5 years of Quality Engineering, Metrology, Inspection and/or Audit experience
Must have a foundational understanding of ISO 9001-based quality management systems. Experience with ISO 13485 and ISO 14001 standards, Safety and OSHA/MIOSHA compliance management are a plus.
Should have a thorough understanding of global material compliance directives such as REACH, RoHS, TSCA, and Prop 65 and should also be familiar with Conflict Materials including how to report compliance using standardized industry forms.
Working knowledge of PPAP, ISIR, PCP, PFD, DFMEA, PFMEA and associated support systems is desirable. Knowledge of SPC, statistical analysis methods, reliability, and gauging analysis such R&R is also a plus.
Key Quality Metrics and Goals:
• Scrap as a % of HP Sales < 4%
• Past due CARs = 0
• MCNs as a % of Total Receipts < 4%
• MCN average disposition waiting time < 2 days
• Past Due Documents reduce by 10% from previous year
• Maintain ISO 9001 certification and registration
Other Expectations:
• Be able to independently represent the company during customer quality audits
• Capable of reviewing and understanding customer Quality Agreements and provide feedback as required to ensure the company's best interests are maintained.
• Provide backup assistance in all quality-related areas including Inspection, Calibration, Returned Goods, Document Management, Material Compliance and Non-Conformance.
• Evaluate appropriateness of proposed new suppliers, capable of evaluating ability to not only meet ISO 9001 but also company expectations and requirements.
• Evaluate all CARs/PARs prior to closure to ensure appropriate corrective actions have been taken and properly documented.
• Be proactive in remaining aware of Fabrication and Assembly activities, especially concerns and challenges that may arise that could impact throughput and ability to meet commitments. Ensure that workers are correctly following established practices. This may include participating in Gemba walks, periodic walks through the facility and randomly interacting with workers and reviewing in-process documentation. Be encouraging and open to questions and concerns that may be expressed and be proactive in resolving them in a timely manner.
• Know customer expectations and be an advocate to ensure the company is responding in a manner consistent with the QMS and compliance requirements while still achieving high customer satisfaction. Be willing to provide feedback as needed to invoke change or action to achieve this goal.
• Work with Customer Service and Sales as required to convey information to the customer regarding quality-related questions on returned goods, material compliance or other areas of concern.
• Provide feedback to Engineering on concerns related to Quality and provide interpretation of customer Quality Agreements particularly in change control expectations.
• Generate and submit customer-specific documents as required for notifying and obtaining approval for proposed changes. Be capable of interacting independently with supplier or customer quality personnel, representing the company and maintaining its best interests.
• Identify cost saving opportunities for new equipment and calibration, proactively use risk assessments to identify alternate methods and equipment to achieve similar results and reduce costs.