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Per Diem Chat Representative Jobs in Springfield, MA

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Per Diem Chat Representative information

What is a per diem chat representative?

A Per Diem Chat Representative is a customer service professional who works on an as-needed basis, providing support to customers via online chat platforms. Unlike full-time employees, per diem workers have flexible schedules and are typically called in during peak times or to cover staff shortages. Their main responsibilities include responding to customer inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals seeking flexible work hours or supplemental income.

What are the key skills and qualifications needed to thrive as a per diem chat representative?

To thrive as a Per Diem Chat Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is commonly required. Exceptional problem-solving abilities, patience, and the ability to multitask help representatives stand out in this flexible, customer-facing role. These skills ensure efficient handling of customer inquiries, high satisfaction rates, and effective support during fluctuating work hours.

How do per diem chat representatives typically manage fluctuating work schedules and maintain consistent performance?

Per Diem Chat Representatives often work variable hours based on organizational needs, which can range from covering peak times to filling in for absent team members. To maintain consistent performance, it's important to develop strong time-management skills and remain adaptable to sudden schedule changes. Many representatives find success by staying organized, proactively communicating their availability, and keeping up to date on company protocols and product updates. This flexibility can also offer opportunities to gain experience across different shifts and teams, which may lead to more permanent or advanced roles in customer support.

What are the most commonly searched types of Chat Representative jobs in Springfield, MA?

The most popular types of Chat Representative jobs in Springfield, MA are:

What are popular job titles related to Per Diem Chat Representative jobs in Springfield, MA?

For Per Diem Chat Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Per Diem Chat Representative jobs in Springfield, MA look for?

The top searched job categories for Per Diem Chat Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Per Diem Chat Representative jobs?

Cities near Springfield, MA with the most Per Diem Chat Representative job openings:

Per Diem Chat Representative jobs near you
Infographic showing various Per Diem Chat Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution.

Registered Nurse Per Diem

Baystate Health

Springfield, MA • On-site

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Baystate Health rating

6.2

Company rating: 6.2 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

696th of 891 rated healthcare providers

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), a Magnet Hospital for Nursing Excellence is looking for a medical inpatient Registered Nurse to join our team in Springfield, MA.
At Baystate Health, RN means more. It stands for our deep respect for nursing professional practice that is essential to our mission. It also stands for Baystate's many opportunities for growth and learning in the region's only academic medical center and within our community hospitals, and it stands for our commitment to taking care of all those in the community who need us.
Our medical unit offers elbow-to-elbow support and comes fully equipped to help you do what YOU do best, provide for our patients!
DEPARTMENT DESCRIPTION:
  • Unit Springfield 6400 serves a wide variety of patients aged 22 to 100 + with common diagnoses that may include: acute or chronic conditions, gastrointestinal disorders, infections processes, behavioral health, neurological & circulatory impairment, kidney disease, and diabetes.
  • The unit has 32 beds, 16 semi-private rooms, and they have completed several nurse driven change projects including activity/mobility tool, acuity based assignments, capacity management workflow, and foley utilization.
  • The Manager is dedicated to professional growth and the nursing model of care, and the unit has a close partnership with Physician Medical Director.
  • We provide supportive, individualized, and tailored orientation

SCHEDULE:
  • Per Diem
  • All per diem staff will work a minimum of 36 hours total in a 6-week schedule period. This must include 1 12-hour weekend shift and be available for (1) 12-hour shift for a major holiday a year.

Location: Baystate Medical Center Springfield
Pay:
  • New Grad RN (0-1 year of RN Licensure) $41.00
  • Experienced RN (1+ years of RN Licensure) $43.16-$65.00
  • Competitive shift differentials and allowance plans

THE ADVANTAGES OF WORKING WITH BAYSTATE!
  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Pet, home, auto and personal insurance
  • Certification and continuing education reimbursement
  • 403b retirement company match & annual company contribution increase based on years of service
  • Life insurance
  • Free money coach advice from a certified professional
  • Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

QUALIFICATIONS:
  • Successfully passed Board of Registration in Nursing Examination and is licensed in the Commonwealth of Massachusetts
  • Current American Heart Association Health Care Provider CPR certification required.
  • Experience: Minimum 1 year RN experience required.
  • Education: AND required; BSN preferred.

We strive to be the place where we can help you build the career you deserve - apply today - YOU belong at Baystate!
Our compensation philosophy
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.
All correspondence can be directed to:
Jessica Klein
Healthcare Recruiter
jessica.klein@baystatehealth.org
Education:
Diploma in Nursing (Required)
Certifications:
Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Registered Nurse - State of MassachusettsState of MassachusettsState of Massachusetts
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$41.82 - $54.06 - $66.30
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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